Student Satisfaction Inventory™ (SSI)

Strengthen the quality of the student experience through precise, comprehensive satisfaction assessment
Student Satisfaction Inventory

The Student Satisfaction Inventory gives you a powerful tool to improve the quality of student life and learning. It measures student satisfaction and priorities, showing you how satisfied students are as well as what issues are important to them. Use this data to:

  • Guide strategic action planning
  • Strengthen student retention initiatives
  • Meet accreditation requirements
  • Identify areas of strength for institutional marketing
  • Chart your progress toward campus goals

See samples of the Student Satisfaction Inventory.

What campuses say about using the data from the Student Satisfaction Inventory

"We have conducted the SSI four times since 2003. The results were used in writing our Academic Quality Improvement Project (AQIP) Systems Portfolios for the Higher Learning Commission. The data have shown how we have improved our services to students over time. [Ruffalo Noel Levitz] is a valuable partner with the assistance they provide in conducting the survey and with the consultation on how to use the results to improve."
— Michael J. Gagner, Director of Institutional Effectiveness
Blackhawk Technical College (WI)
Read more client results and case studies

Choose from versions for every type of college student and campus

The Student Satisfaction Inventory is available in online and paper formats, with versions for specific institution types. See samples of all versions.

You can also choose additional Satisfaction-Priorities Surveys for key campus populations:

Receive national benchmark comparisons

The Ruffalo Noel Levitz Satisfaction-Priorities Surveys have been taken by more than 5,500,000 students at 2,700 campuses, giving you access to exceptionally valid and varied national benchmarks.

After using the Student Satisfaction Inventory, you receive detailed reports about the responses for your campus. You also have a host of customizable options for data tracking and additional reporting. Plus, your campus receives the National Student Satisfaction and Priorities Report, complete with results categorized by institution type. Review our samples to see the data you receive.

Implementation and accreditation support

For information on administering the Student Satisfaction Inventory, see our implementation guidelines and frequently-asked questions. The SSI is used by many campuses and is mapped to the Southern Association of Colleges Schools (SACS) criteria, the Higher Learning Commission of the North Central Association of Colleges and Schools (HLC) criteria, Middle States (MSCHE), the New England Association of Schools and Colleges (NEASC), the WASC Senior College and University Commission (WSCUC), the Accrediting Commission for Community and Junior Colleges (ACCJC) of the Western Association of Schools and Colleges, the Northwest Commission on Colleges and Universities (NWCCU), and the Accrediting Council for Independent Colleges and Schools (ACICS) criteria. See the accreditation page for more details.

10-Step Satisfaction Assessment Plan

This document outlines 10 steps to implement a student satisfaction assessment on your campus, from building buy-in to administering the survey to sharing the results. 

Additional assessments available from Ruffalo Noel Levitz

Assess the needs of individual students and specific cohorts

Assess your institution's overall retention strategy

See more assessment tools

See samples

Gain a better understanding of how this assessment works by looking at samples. See samples »

Research reports

These reports provide national benchmarks for student satisfaction and discuss how student satisfaction plays a direct role in student retention:

Former ACT Student Opinion Survey customer?

Many former users of ACT's Student Opinion Survey have turned to the Student Satisfaction Inventory for student satisfaction-priorities assessment.

Learn more about using SSI »

Recent events

September 27, 2016
Student Satisfaction Data: Overcoming Barriers and Facilitating Use
Listen to the presentation (One hour)
Download the PowerPoint slides:
One slide per page
Three slides per page 

March 9, 2016
How to Assess Student Satisfaction and Priorities
Download the PowerPoint slides:
One slide per page
Three slides per page

Video case study

Christina Conner, Title V activity director and retention specialist, explains how her campus used satisfaction assessment data to improve the college experience for students.

Christina Conner, Title V activity director and retention specialist, explains how South Plains College used satisfaction assessment data to improve the college experience for students: 

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