HomeEnrollment Management SolutionsStudent SuccessRNL Satisfaction-Priorities Surveys™SPS Online Administrations


About a week after your order is placed, the RNL team will setup your survey administration. If possible, they will replicate your survey customization from the past. At that point, you are ready to move forward with your survey setup.

To get started, take a look at the Online Administration Introduction Tutorial Video  for a walk-through of next steps and the SPS administration portal.

To help you prepare, you may want to review RNL’s SPS Implementation Guidelines: for students (SSI/PSOL/ASPS), for parents (PSI), or for campus personnel (IPS).

The following items will need to be completed at your Survey Administration Page (after you have been notified that your survey is setup):

1. Recipient file containing email address, first name, and last name to be loaded into your survey administration page.

2. Email message(s) including your send dates, subject line and sender, as well as the body of email, to be entered into your survey administration page (unless you are not sending email messages from our system). Feel free to send our Whitelisting documentation to your IT department to ensure your emails are delivered.

3. Optional Survey Customization to be completed at your survey administration page.

  • Campus Defined Items: 10 positive statements (20 for ASPS) rated on importance and satisfaction.
  • Campus Defined Demographic Questions: Two multiple choice questions where the survey recipient selects from one of the (up to) six responses provided.
  • Programs/Majors (we strongly recommend using): an unlimited list of programs/majors you offer.

Formulate a multi-touch plan. Research indicates that people need up to seven touches (or exposures to an idea) to take action. We have found that local campus outreach in addition to the email invitation is crucial in your completion rates. Review our information on strong response rates found below.

Note about incentives. If you offer an incentive, upon close of your survey administration, you can login to your admin page (select “Closed” at the top) and go to the Audience section within your portal. Here you can Export Recipients and see who has completed the survey.

Frequently Asked Questions

Answers to your most common questions can be found within our FAQ document.

Recipient File

A sample of the recipient file can be found at the link provided. Our video tutorial will walk you through the upload process.

Email Messages

Sample email text can be found at the link provided. Be sure to avoid SPAM and leave the merge fields. Our video tutorial will walk you through the setup process.

Customization - Program/Majors

A sample of the program/major file can be found at the link provided. Our video tutorial will walk you through the upload process.

Customization - Demographic Items

Up to two multiple choice questions or statements that provide up to six options to select one response from. (character restrictions: 109 characters per question and 40 characters per response).

Customization - Campus Defined Items

10 positive statements (20 for ASPS) that may be rated on importance and satisfaction (125 character limit per question).  Contact Shannon Cook or review our COVID and Racial/Ethnicity items for your consideration. Our video tutorial will walk you through the upload process.

Multi-Touch Plan

Ensuring that your completion rates are as high as possible requires some planning. To help you brainstorm, we’ve compiled a list of our best practices.

Posters and Flyers

A few of our colleagues have allowed us to share the posters and flyers used on their campus to promote the SPS surveys. Take a look for some inspiration.

Twitter Messages

No social media outlet should be left unturned to promote the survey. Check out our sample twitter messages.





To move forward with an online administration of the Satisfaction-Priorities Survey, the first step is to place your order via the web (SSI, ASPS, PSOL, IPS, PSI) or email Shannon.Cook@RuffaloNL.com. Select the band for the number of students you plan to invite, which will show your flat rate fee. If you haven’t placed your order, be sure to do that first!

Once your order is received, our Student Success Tech team will follow up with you via email in roughly 5 business days, giving you access to your online administration account. At that time, you will be able to upload (or provide to us to upload) your survey customization. Note: your customization is NOT needed at the time you place your order.