SPS Online Administration Implementation

About a week after your order is placed, the RNL team will setup your survey administration. If possible, they will replicate your survey customization from the past. At that point, you are ready to move forward with your survey setup.

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To get started, take a look at the Online Administration Introduction Tutorial Video  for a walk-through of next steps and the SPS administration portal.

To help you prepare, you may want to review RNL’s SPS Implementation Guidelines: for students (SSI/PSOL/ASPS), for parents (PSI), or for campus personnel (IPS).

The following items will need to be completed at your Survey Administration Page (after you have been notified that your survey is setup):

1. Recipient file containing email address, first name, and last name to be loaded into your survey administration page.

2. Email message(s) including your send dates, subject line and sender, as well as the body of email, to be entered into your survey administration page (unless you are not sending email messages from our system). Feel free to send our Whitelisting documentation to your IT department to ensure your emails are delivered.

Note: we offer alternate options that can be used alone or in combination with emails. The alternate distribution methods are to:

  • Distribute the unique links assigned to each student locally. The links are available within the Export Recipients button (under Audience).
  • Distribute the Survey Specific URL. The Survey Specific URL (found on the Dashboard) must be used in conjunction with a unique passcode for each student. Within your recipient file, you must upload the passcode you wish to assign to each student.

Contact RNL if you would like more direction on these alternative methods, along with the additional considerations for each option.

3. Optional Survey Customization to be completed at your survey administration page.

  • Campus Defined Items: 10 positive statements (20 for ASPS) rated on importance and satisfaction.
  • Campus Defined Demographic Questions: Two multiple choice questions where the survey recipient selects from one of the (up to) six responses provided.
  • Programs/Majors (we strongly recommend using): an unlimited list of programs/majors you offer.

4. Formulate a plan for strong response rates. Research indicates that people need up to seven touches (or exposures to an idea) to take action. We have found that local campus outreach in addition to the email invitation is crucial in your completion rates. This includes videos, posters/flyers, social media messaging, themed emails and more, to ensure you are set up for the best possible response rate.

Note about incentives. If you offer an incentive, upon close of your survey administration, you can login to your admin page (select “Closed” at the top) and go to the Audience section within your portal. Here you can Export Recipients and see who has completed the survey.

Frequently Asked Questions

Answers to your most common questions can be found within our FAQ document.

Recipient File

A sample of the recipient file can be found at the link provided. Our video tutorial will walk you through the upload process.

Email Campaign

Sample email text can be found at the link provided. Be sure to avoid SPAM and leave the merge fields. Our video tutorial will walk you through the setup process.

Customization - Program/Majors

A sample of the program/major file can be found at the link provided. Our video tutorial will walk you through the upload process.

Customization - Demographic Items

Up to two multiple choice questions or statements that provide up to six options to select one response from. (character restrictions: 109 characters per question and 40 characters per response).

Customization - Campus Defined Items

10 positive statements (20 for ASPS) that may be rated on importance and satisfaction (125 character limit per question).  Contact Shannon Cook or review our Hybrid/Online, Wellness and Diversity, Equity, Inclusion items for your consideration. Our video tutorial will walk you through the upload process.

Set up your administration for success using 3 different touch point methods

Environmental Scan


Create posters and flyers to post on campus, use your staff/faculty/student ambassadors to be a voice on campus, and create an electronic campaign.

Icon: hand holding a dollar sign


Use our sample text (provided above) or create your own! Plan an email campaign that catches your survey recipients attention.

Audience Analysis


Make announcements on social media or other mediums. Using a social media ambassador is a great way to get the word out.

To ensure your survey reaches your desired completion rate, you need to plan a multi-touch survey campaign. This will likely take some planning, but well worth it in the end.For additional examples, review our information on:

Strong Response Rates


Head to our client resource page if you have questions about how to access, review, and share your SPS results.

Client Resource page

Check out our RNL blogs page. You can search on Student Satisfaction or Student Success or any other topic of interest to you.


We invite you to join our Student Success LinkedIn Group. Find us at: RNL Student Success