Clients and Case Studies

How campuses have benefitted from the Retention Management System Plus

Learn how hundreds of campuses throughout North America have used the assessments in the Retention Management System Plus (RMS Plus) to promote student engagement, retention, and college completion. 

Webinar recordings with case studies

Hear early-alert strategies and listen to case studies from campus presenters about how they have strengthened student success with the Retention Management System Plus.

How We Retain More Students by Intervening Earlier

Strengthen Persistence and Inform Interventions With the Mid-Year Student Assessment

Retaining Second-Year College Students With Targeted Interventions

Enhancing Your Student Retention Initiatives with Predictive Modeling (Analytics)

What campus colleagues say about the services within the Retention Management System Plus

College Student Inventory

"The CSI helps us match students early on with the services and interventions they need."—Stephanie Sutton, Lorain County Community College's Dean of Enrollment, Financial and Career Services
This college saw a 26 percent increase in completion rates—click for details

"For more than a decade, the Flint campus has utilized the CSI. Over time, evidence has confirmed the value of the CSI to the overall retention efforts of our institution." —Dr. Mary Jo Sekelsky, Vice Chancellor for Student Affairs, University of Michigan-Flint

"I am excited to use the CSI data and to see how it is helping us direct our efforts in student success strategies. I want to emphasize how pleased I am with [Ruffalo Noel Levitz] and the service I receive every time I call with a question or concern.  Your company is a joy to work with."—Mandie McCreadie, Enrollment Coordinator, Grove City College 

"At Texas State Technical College West Texas, the online CSI Form B is administered to identify individual student strengths and concerns, to connect them with the appropriate person or department for assistance. Additionally, summary information supports programming according to needs of the incoming class and distribution of resources according to needs. Intensified interventions resulted in increased term-to-term persistence, increased student satisfaction levels, and provided a tool to improve the communication level between the students and the college." —Jeff Howard, Associate Vice President for Student Development, Texas State Technical College West Texas

"Academic Advisors use the CSI as a retention tool to talk with students and share how they can be successful in college. I explain some things they didn't know about themselves, such as the need for study habits. We work together with a plan, using the CSI as a tool to help them be successful. I also explain the students' role, that we can't help them if they don't help themselves." —Sheryll Heard, Academic Support Coordinator, Norfolk State University (VA)

"I like the College Student Inventory (CSI) because it’s a good starting point with students, helping us to identify what we may not otherwise realize they need, so that we can go in that direction with the conversation. The CSI is helpful for understanding students and the services they may need."—Cora J. Weger, Director TRIO and Student Support Services Illinois Eastern Community Colleges Lincoln Trail College

"As an administrator, I use the summary results from the surveys to help service areas be more responsive and to demonstrate support for budget requests. The CSI has extremely high validity and is easily completed with profiles immediately available to advisors, counselor, mentors, and administrators. It is a powerful tool to help us connect with students before they begin to experience academic, social, or financial difficulties." —Dr. Gary Biller, Vice President for Student Affairs, Western Illinois University

"The College Student Inventory is an exquisite instrument. A meticulous study of five years of our data solidly showed that the CSI predicts academic performance through the eighth semester. Dropout Proneness score was very predictive for each semester one through five and the combination of semesters six, seven, and eight." —Dr. William Slanger, Director of Institutional Research, North Dakota State University Main Campus 

"The College Discovery Program at La Guardia Community College/City University of New York serves a population of students who are economically and academically at risk. In counseling and advising meetings, the CSI serves as a catalyst in making a difference in the students' academic achievements and personal development." —Dr. Koyoko Toyama, Counselor and Chair, Retention Committee, La Guardia Community College/City University of New York

"All incoming students, unless they already have an associate or bachelor's degree, complete the online CSI Form B as part of their involvement in the CTEX Seminars. We have developed seminars related to each area of the recommendations, be they academic, personal, social, career-oriented, or financial. The student's top three recommendations for action from their CSI results (as found on the student report) match them to the appropriate seminar, which is put right into their course schedule. They must attend the seminar for credit in the freshman seminar course. We're looking to supplement this with end of term information through the Mid-Year Student Assessment, to demonstrate growth and current needs for services." Pamelia H. Hunter, Director, Center For Assessment, Texas State Technical College - Waco 

Mid-Year Student Assessment

"We have increased first-to-second-year retention 9 percentage points since using the CSI and MYSA as part of our comprehensive retention efforts." Maria Von Arx, Retention Coordinator, Cardinal Stritch University (WI) See case study

“The Mid-Year Student Assessment has helped us to better assess and monitor both the use and quality of student success activities by various student populations.”  Richard Kirk, Instructor, Texas State Technical College (TX)

“The College Student Inventory (CSI) and Mid-Year Student Assessment (MYSA), components of the [Ruffalo Noel Levitz] Retention Management System, have proven to be invaluable in helping the SEEK program identify student needs and readiness for interventions. 
     “The data obtained from these assessments are in the students’ own words; what they have said! That is how and why we use the CSI and MYSA as an integral aspect of our first year programming. These instruments help us to see students in a holistic way, to meet the challenges they are facing.”          
—Dorie B. Clay, Director, The Percy Ellis Sutton SEEK Program, New York City College of Technology, City University of New York (NY)

Second-Year Student Assessment

"The Second-Year Student Assessment allows us to efficiently and systematically assess our students' needs and to create individualized action plans for their continued success. We've learned that by year two, our second-year students as a whole overwhelmingly want a written academic plan, they want to understand how their grades will impact their future, and they are twice as likely to want tutorial help." —Aimi Moss, Director, Academic Advising and Career Center, University of Michigan – Flint (MI)

"We were so excited this year to discover that [Ruffalo Noel Levitz] had an instrument that we could use with our Second-Year Students!  We have used the College Student Inventory for many years with each new freshmen class.  The CSI is a great instrument to introduce our students to the services that we offer in the Center for Student Success, and the Second-Year Student Assessment helps us to stay in touch with them…" Cassandra Oden, Director, Center for Student Success, Robert Morris University (PA)

“With our new survey for second-year students, we learned that 85.3 percent of our students planned to continue with their current major, and 91.2 percent planned to complete their degree here at our university. Students also reported they got a lot of help in the first year selecting their academic program and that they were very satisfied with their level of interaction with their instructors.
   “Continuing a high level of communication with academic advisors and ensuring that each student has a written academic plan are some areas we’ll be focusing on, along with helping students to deal with shifts in their relationships, especially in residence halls.  We also want to help students think more about their career, internship experiences, and service learning in our Vocational Discernment Seminar. Most importantly, the data from this assessment are helping to inform our core curriculum revision for the university.” —Cathy Brent, Director of Student Success, Grand View University (IA) 

Student Retention Predictor

"Incorporating the Student Retention Predictor into our Success Continuum initiatives has helped us improve our retention rate to 82 percent as well as realize the highest 4, 5, and 6 year graduation rates in our recent history. We are also seeing improvement in time-to-degree - in just one year, we've seen students increase their hours completed by 1.5 credits." - Jane Dane, Associate Vice President for Enrollment Management, Old Dominion University (VA)

"A lot of us felt like we knew what was working and not working, but a lot of the decision making was not based on hard data. This was an objective way of looking at what we were doing and what we needed to do. It was an eye-opener to us to look at some of the key risk factors. This approach has positioned us to make decisions based on data, and truthfully, if we retain two to three additional students per year, it pays for itself." —Dr. Candace Vancko, President, State University of New York at Delhi

"The predictive model’s values and the CSI recommendations together became the basis for Fall 2014 intervention strategies… At the end of the term, results for the most at-risk students in the below-average model score range showed that as the number of visits to CASA increased, the proportion of students who ended the term in good standing increased. These results are very exciting for our campus."—Gerardo Moreno, PhD, Assistant Vice President for Student Success, Texas A&M University-Corpus Christi Center for Academic Student Achievement (CASA)

"The retention committee notes that in our three semesters of working with the RMS Plus, we have only truly explored the Student Retention Predictor (SRP), as it allows us to synthesize and put to effective use data we have collected from students but never acted on. The SRP has given our campus an effective way to evaluate our students and strategize retention interventions. The committee also acknowledges that the College Student Inventory (CSI) provides a wealth of additional data that has yet to be used to its fullest potential at Rockhurst. It is our hope to continue to develop creative strategies with existing resources to better utilize these tools."—Emily Kempf, Assistant Director of Residence Life, and Sandy Waddell, Assistant Dean of Students-Retention Director, Rockhurst University (MO)

Retention Success Journal Examples

The following case studies are from Retention Success, the online journal for the RMS Plus community, and are written by colleagues implementing these intervention tools, and show how they apply their data for a variety of student success initiatives and interventions.
Advising initiative
Campus initiative
Center initiative
Coaching initiative
Course initiative
Research initiative
Special populations

Representative client sample

Alcorn State University (MS)
Alderson-Broaddus College (WV)
Anna Maria College (MA)
Anne Arundel Community College (MD)
Arkansas Tech University (AR)
Ashland University (OH)
Baton Rouge Community College (LA)
Becker College-Worcester (MA)
Bellingham Technical College (WA)
Bethel College (KS)
Bismarck State College (ND)
Bryant & Stratton College (NY)
Caldwell College (NJ)
California State University-Bakersfield (CA)
Calvin College (MI)
Cardinal Stritch University (WI)
Chicago State University (IL)
City University of New York John Jay College of Criminal Justice (NY)
City University of New York The City College (NY)
Clark Atlanta University (GA)
Clarkson University (NY)
College of Mount St. Joseph (OH)
Concordia University Montreal (QC)
Crowder College (MO)
Delaware State University (DE)
Delgado Community College (LA)
DeVry University System (Multiple Locations)
Dillard University (LA)
Eastern Kentucky University (KY)
Eastern New Mexico University Main Campus (NM)
Eastern University (PA)
Emporia State University (KS)
Erskine College (SC)
Fashion Institute of Technology (NY)
Fayetteville State University (NC)
Fitchburg State University (MA)
Free Will Baptist Bible College (TN)
Gadsden State Community College (AL)
Gannon University (PA)
Geneva College (PA)
Glen Oaks Community College (MI)
God's Bible School and College (OH)
Governors State University (IL)
Grace College and Seminary (IN)
Grace University (NE)
Grand View University (IA)
Heidelberg University (OH)
Heritage University (WA)
Hope International University (CA)
Immaculata University (PA)
Indiana University Southeast (IN)
Iowa Lakes Community College (IA)
Iowa State University (IA)
Ivy Tech Community College of Indiana-Lafayette (IN)
Jackson State University (MS)
Johnson C. Smith University (NC)
Kapiolani Community College (HI)
Kean University (NJ)
Kentucky State University (KY)
La Guardia Community College/City University of New York (NY)
Lasell College (MA)
Lewis University (IL)
Lone Star College System (TX)
Louisiana Tech University (LA)
Lynchburg College (VA)
Mars Hill College (NC)
Metropolitan Community College (NE)
Mid Michigan Community College (MI)
Mid-South Community College (AR)
Missouri Southern State University (MO)
Missouri Western State University (MO)
Mitchell College (CT)
Montcalm Community College (MI)
Monmouth College (IL)
Moraine Valley Community College (IL)
Nashville State Community College (TN)
Neumann University (PA)
Nevada State College (NV)
New York City College of Technology/City University of New York (NY)
Newman University (KS)
Newport News Shipbuilding (VA)
Norfolk State University (VA)
North Central State College (OH)
North Dakota State University Main Campus (ND)
Northeastern Illinois University (IL)
Northern Essex Community College (MA)
Northwest Nazarene University (ID)
Norwalk Community College (CT)
Onondaga Community College (NY)
Ozark Christian College (MO)
Paul Smith's College of Arts and Sciences (NY)
Peirce College (PA)
Pensacola State College (FL)
Piedmont Technical College (SC)
Prairie View A & M University (TX)
Queens University of Charlotte (NC)
Ripon College (WI)
Robert Morris University (PA)
Roger Williams University (RI)
Roosevelt University (IL)
Saint Francis Career College (CA)
San Juan College (NM)
Shaw University (NC)
Simmons College (MA)
Sinclair Community College (OH)
South Dakota State University (SD)
South Florida Bible College (FL)
Southeastern Oklahoma State University (OK)
Southwestern College (KS)
St. Catherine University (MN)
St. Edward's University (TX)
St. Francis College (NY)
St. John Fisher College (NY)
State Fair Community College (MO)
State University of New York at Buffalo (NY)
State University of New York College at Buffalo (NY)
State University of New York College at Cortland (NY)
State University of New York College at Oswego (NY)
Sullivan University (KY)
Tarrant County College District (TX)
Temple University (PA)
Tennessee State University (TN)
Texas A & M University -  Corpus Christi (TX)
Texas State Technical College Harlingen (TX)
Texas State Technical College Waco (TX)
Texas State Technical College West Texas (TX)
Texas Woman's University (TX)
The Art Institute of Las Vegas (NV)
The College of New Jersey (NJ)
The Illinois Institute of Art (IL)
Tiffin University (OH)
Tulane University (LA)
Union College (KY)
Union County College (NJ)
University of Charleston (WV)
University of Hartford (CT)
University of Maryland Eastern Shore (MD)
University of Michigan-Flint (MI)
University of New England (ME)
University of North Dakota Main Campus (ND)
University of Wisconsin-Madison (WI)
University of Wisconsin-Stevens Point (WI)
University System of the District of Columbia (DC)
Valley City State University (ND)
Virginia Polytechnic Institute and State University (VA)
Voorhees College (SC)
Warner Pacific College (OR)
Wartburg College (IA)
Wayland Baptist University (TX)
Weber State University (UT)
West Texas A & M University (TX)
Western New England University (MA)
Western Illinois University (IL)
Winston-Salem State University (NC)
Worcester State University (MA)
Yavapai College (AZ)
Young Harris College (GA)
Zane State College (OH) 

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