HomeResourcesRNL@Home: Coaching Student Engagement Ambassadors for Success

RNL@Home: Coaching Student Engagement Ambassadors for Success


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It’s not enough to just recruit and train great student engagement ambassadors – you also have to provide them ongoing coaching and feedback so they grow in their engagement role and get better. Well, that’s a little different these days when that thing we used to call “phonathon” is now a full digital engagement center, using new tools like P2P texting and video.

And we’re all working remotely. How do you coach great student ambassadors for success in this environment? Well, RNL experts Joel Tyler and Daniel Burgner have been doing this for years, so I got them on a call to talk about the best ways to coach and support student ambassadors.

McKinsey: Smarter call-center coaching for the digital world

RNL Blog: Motivating Student Ambassadors

The RNL Remote-Capable Digital Engagement Center