Five Ways That Social Media Can Enhance Annual Giving
April 20, 2015
How to best utilize social media in order to impact your fundraising program is an important discussion for every organization. In today’s society, incorporating social media into your multichannel mix is a must in order to engage your donors year-round.
With a growing number of options for the social media channel, here are five things you can do in order to maximize the effectiveness of social media for your annual giving program:
- Ask donors which platform they prefer
- Develop and promote your brand via fundraising-specific accounts
- Expect Engagement, Not Gifts
- Post Early, Post Often
- Hashtag It
Ask Donors Their Preferred Platforms
Facebook. Twitter. Instagram. Snapchat. Pinterest. LinkedIn. Tumblr. YouTube. Meerkat.
These are just a few options for social media platforms. Unless you have multiple full-time staff members, you should not try to have a significant social media presence with every platform. There’s simply not enough time and resources – and it’s probably not an efficient usage of time anyway.
So which ones should you choose? Ask your donors! Find out what platforms they prefer and build your social media strategy from there.
The odds are you’ll want to have around three very strong social media channels in order to communicate with all of your target audiences. Keep in mind different audience segments could prefer different platforms.
Develop and Promote Your Brand
Via Fundraising-Specific Accounts
Developing fundraising-specific accounts on each platform will help grow your annual giving brand. It is not enough to just use an institutional account. Everyone who follows one of your social media accounts needs to know they will be seeing information related to the impact of giving.
Actively promote your fundraising accounts through as many means as possible. “If you build it, they will come” doesn’t work for social media. You have to actively encourage donors and prospects to click the follow button. Consider using Fridays especially to your advantage and get other accounts within your organization and institution to send out a “#FF” post.
If you have a “Give Day,” consider moving all of your event’s activity to that new annual giving branded account. This will help you cultivate and steward donors to better recognize and embrace your annual fund as the primary cause and not the singular day of giving.
Expect Engagement, Not Gifts
Social media primarily is about mass engagement, not direct financial transactions. Sure, you’ll have some gifts that get booked attributable to social media. But how often did that single tweet or post really generate the gift – or was it really a culmination of all of the engagement activities across multiple channels prior to that?
Marketers and social media experts alike all agree that you should focus on using social media to emotionally engage your donors and prospects. Send out pertinent information on how gifts are used. Use photos or infographics. Share stories. Post short videos. Maybe even host a chat (these are especially becoming popular again via twitter).
Post Early, Post Often
“How often should I post” is a frequent question. The answer is two-fold: it depends on the platform and it depends on your content.
Recent social media research has shown that optimal engagement happens with two daily posts on facebook; three daily posts on twitter; and five daily posts on pinterest. That’s obviously a lot of daily content, especially for a fundraising program, and it’s definitely better to post less frequently and have more relevant material.
Posting at least once a day on each platform is highly recommended. It’s OK to post the same thing across platforms, but to maximize the impact of your social media channels, you have to post frequently.
Just as importantly, these messages should be significantly skewed towards non-solicitations.
There will be a time to ask for gifts via social media, but use the opportunity to constantly cultivate your audience with each passing day, week and month.
Hashtags are a part of the lexicon in our daily lives. Originally found just on twitter, now hashtags are a part of every social media platform.
There are two ways to consider using hashtags. One is for special event purposes. This is especially true for days of giving. The second way is to create a hashtag that directly enhances your annual giving brand and is a way for donors to interact year-round.
Within higher education, athletics programs have been especially successful at creating hashtags that unite supporters. One example is Northwestern University, which created a hashtag brand of “#B1GCATS” representing its Wildcats nickname as well as their being part of the Big Ten Conference.
— Northwestern Sports (@NU_Sports) April 6, 2015
In addition, NU Athletics had a successful single-day fundraising event on April 7, 2015. In concert with National Student-Athlete Day, NU created the hashtag “#NU494” to represent the University’s 494 varsity student-athletes. With heavy social media posts throughout various accounts, that hashtag received 449,000 timeline deliveries. Overall, 218 donors donated more than $50,000 for that day’s campaign.
Social media is unique in that every donor or prospect who clicks the button to like or follow is self-selected. People who click are interested. However, the competition for attention is fierce as many people like or follow hundreds (if not more) of places. This is not just about young donors. The average person 44 years old or younger has accounts on five different social media platforms.
However, if you put consistent resources, energy and strategic effort into social media, it can yield significant year-round engagement and enhance the overall donor and dollar totals for your fundraising program.