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Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.

Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results and can also be found at www.noellevitz.com/SSIInterpretiveGuides.

As you review and analyze your results, you may consider ordering additional reporting options from Ruffalo Noel Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons Information Button can be found in various areas to provide additional information about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

  • Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
  • Item Report: responses for each individual item on the survey
  • Scale Report: responses for the survey scales and the items clustered within the scales
  • Summary Report: responses to the summary items on the survey
  • Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
  • Demographic Report: responses to the demographic items on the survey

*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign Plus Sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign Minus Sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A Star indicates the response option that was selected by the majority of survey participants.

Note: These report options are not all included in the target group reporting.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.

Strategic Planning Overview
Strengths and Challenges
Strengthsi vs. Comparison i
55. Campus item  
21. My studies are closely related to my life and work goals. +
30. I am able to obtain information I need by phone, fax, e-mail, or online. +
50. Campus item  
27. I am encouraged to apply the classes I've taken towards a degree or certificate. +
32. Technology enables me to get the services I need when I need them. +
48. Campus item  
54. Campus item  
13. Processes and procedures for enrolling here are convenient. +
46. The learning experiences within my program of study challenge me to reach beyond what I know already. +
Challengesi  
10. I have a clear understanding of what I'm expected to learn in my classes. +
24. I receive the help I need to stay on track with my classes. +
17. My instructors provide timely feedback about my academic progress. +
19. I receive timely responses to my requests for help and information. +
15. Advisors are knowledgeable about requirements for courses and programs of interest to me. +
1. My program allows me to pace my studies to fit my life and work schedules.  
53. Campus item  
Benchmarks
Higher Satisfaction vs. National Two-Year Adult Learners  
33. This college explains what is needed for me to complete my program here.  
10. I have a clear understanding of what I'm expected to learn in my classes.  
24. I receive the help I need to stay on track with my classes.  
17. My instructors provide timely feedback about my academic progress.  
19. I receive timely responses to my requests for help and information.  
3. This college assists students who need help with the financial aid process.  
8. This college provides students with the help they need to develop an education plan.  
9. I receive adequate information about sources of financial assistance available to me.  
21. My studies are closely related to my life and work goals.  
30. I am able to obtain information I need by phone, fax, e-mail, or online.  
27. I am encouraged to apply the classes I've taken towards a degree or certificate.  
32. Technology enables me to get the services I need when I need them.  
15. Advisors are knowledgeable about requirements for courses and programs of interest to me.  
34. This college provides "one-stop shopping" for most student support services.  
43. The frequency of interactions with my instructors is satisfactory.  
16. Billing for tuition and fees is tailored to meet my specific needs.  
13. Processes and procedures for enrolling here are convenient.  
22. I receive the help I need to develop my academic skills, including reading, writing, and math.  
25. I'm evaluated on the knowledge and skills I'll need in my life and career.  
26. I am able to choose course delivery that fits my life circumstances.  
40. I receive the help I need to make decisions about courses and programs that interest me.  
46. The learning experiences within my program of study challenge me to reach beyond what I know already.  
Higher Importance vs. National Two-Year Adult Learners  
3. This college assists students who need help with the financial aid process.  
9. I receive adequate information about sources of financial assistance available to me.  
34. This college provides "one-stop shopping" for most student support services.  
16. Billing for tuition and fees is tailored to meet my specific needs.  
Item Report

Sort on each column to see data from highest to lowest.

    ALI Two-Year Sample National Two-Year Adult Learners  
i Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
Challenge 01. My program allows me to pace my studies to fit my life and work schedules. 6.53 5.67/1.48 0.86 6.54 5.65/1.52 0.89 0.02
  02. Sufficient course offerings within my program are available each term. 6.48 5.88/1.34 0.60 6.45 5.35/1.65 1.10 0.53***
  03. This college assists students who need help with the financial aid process. 6.61 6.32/1.02 0.29 6.40 5.71/1.64 0.69 0.61***
  04. My instructors involve me in evaluating my own learning. 6.36 6.06/1.18 0.30 6.16 5.60/1.52 0.56 0.46***
  05. I receive the help I need to improve my technology skills. 6.30 6.06/1.20 0.24 6.16 5.67/1.50 0.49 0.39***
  06. I receive timely direction on how to transfer to four-year colleges and universities. 5.89 5.42/1.58 0.47 5.95 5.12/1.80 0.83 0.30**
  07. Staff are available to help me solve unique problems I encounter. 6.49 6.18/1.22 0.31 6.43 5.69/1.57 0.74 0.49***
  08. This college provides students with the help they need to develop an education plan. 6.60 6.19/1.21 0.41 6.45 5.68/1.57 0.77 0.51***
  09. I receive adequate information about sources of financial assistance available to me. 6.58 6.17/1.17 0.41 6.38 5.32/1.82 1.06 0.85***
Challenge 10. I have a clear understanding of what I'm expected to learn in my classes. 6.64 6.14/1.19 0.50 6.63 5.98/1.36 0.65 0.16*
  11. This college offers strategies to help me cope with the multiple pressures of home, work, and my studies. 6.31 5.54/1.57 0.77 6.09 5.05/1.81 1.04 0.49***
  12. Technology support is available to me when I need it. 6.47 6.29/1.02 0.18 6.34 5.84/1.43 0.50 0.45***
Strength 13. Processes and procedures for enrolling here are convenient. 6.53 6.39/0.97 0.14 6.50 5.97/1.41 0.53 0.42***
  14. I receive guidance on which classes will transfer to programs here and elsewhere. 6.50 5.82/1.42 0.68 6.33 5.33/1.77 1.00 0.49***
Challenge 15. Advisors are knowledgeable about requirements for courses and programs of interest to me. 6.55 6.11/1.26 0.44 6.51 5.66/1.66 0.85 0.45***
  16. Billing for tuition and fees is tailored to meet my specific needs. 6.54 6.15/1.20 0.39 6.38 5.59/1.63 0.79 0.56***
Challenge 17. My instructors provide timely feedback about my academic progress. 6.62 5.93/1.43 0.69 6.57 5.74/1.55 0.83 0.19*
  18. This college uses technology on a regular basis to communicate with me. 6.43 6.41/0.95 0.02 6.34 6.21/1.18 0.13 0.20**
Challenge 19. I receive timely responses to my requests for help and information. 6.62 6.18/1.21 0.44 6.56 5.78/1.52 0.78 0.40***
  20. This college periodically evaluates my skill level to guide my learning experiences. 6.37 5.91/1.33 0.46 6.10 5.26/1.72 0.84 0.65***
Strength 21. My studies are closely related to my life and work goals. 6.57 6.38/1.02 0.19 6.58 6.09/1.28 0.49 0.29***
  22. I receive the help I need to develop my academic skills, including reading, writing, and math. 6.53 6.28/1.06 0.25 6.39 5.87/1.44 0.52 0.41***
  23. I can make payments or inquiries about tuition at times that are convenient for me. 6.46 6.17/1.24 0.29 6.36 5.80/1.53 0.56 0.37***
Challenge 24. I receive the help I need to stay on track with my classes. 6.64 6.18/1.26 0.46 6.52 5.74/1.55 0.78 0.44***
  25. I'm evaluated on the knowledge and skills I'll need in my life and career. 6.52 6.14/1.16 0.38 6.38 5.63/1.53 0.75 0.51***
  26. I am able to choose course delivery that fits my life circumstances. 6.52 6.18/1.10 0.34 6.55 5.80/1.56 0.75 0.38***
Strength 27. I am encouraged to apply the classes I've taken towards a degree or certificate. 6.56 6.34/1.01 0.22 6.44 5.98/1.42 0.46 0.36***
  28. This college initiates many opportunities for me to connect with other adult learners. 6.27 6.17/1.13 0.10 5.87 5.40/1.70 0.47 0.77***
  29. My instructors respect student opinions and ideas that differ from their own. 6.51 6.24/1.19 0.27 6.41 5.84/1.54 0.57 0.40***
Strength 30. I am able to obtain information I need by phone, fax, e-mail, or online. 6.57 6.39/1.01 0.18 6.53 6.07/1.33 0.46 0.32***
  31. This college makes many support services available at convenient times and places. 6.49 6.24/1.05 0.25 6.34 5.72/1.52 0.62 0.52***
Strength 32. Technology enables me to get the services I need when I need them. 6.56 6.43/0.89 0.13 6.51 6.13/1.25 0.38 0.30***
  33. This college explains what is needed for me to complete my program here. 6.66 6.31/1.13 0.35 6.60 5.90/1.51 0.70 0.41***
  34. This college provides "one-stop shopping" for most student support services. 6.55 6.33/0.97 0.22 6.39 5.87/1.46 0.52 0.46***
  35. Mentors are available to guide my career and life goals. 6.33 6.11/1.21 0.22 6.22 5.38/1.75 0.84 0.73***
  36. Most instructors use a variety of teaching methods. 6.48 6.19/1.21 0.29 6.32 5.75/1.50 0.57 0.44***
  37. I have many ways to demonstrate what I know. 6.34 6.02/1.21 0.32 6.19 5.69/1.41 0.50 0.33***
  38. My instructors encourage student-to-student interactions through a variety of techniques. 6.27 6.17/1.14 0.10 5.96 5.77/1.44 0.19 0.40***
  39. Information is available online to help me understand what I need to do next in my program of study. 6.48 6.12/1.24 0.36 6.44 5.73/1.53 0.71 0.39***
  40. I receive the help I need to make decisions about courses and programs that interest me. 6.52 6.21/1.16 0.31 6.44 5.67/1.60 0.77 0.54***
  41. Staff are available to help me with the employer tuition reimbursement process. 6.29 6.09/1.20 0.20 6.11 5.38/1.78 0.73 0.71***
  42. This college evaluates students' academic skills for placement in reading, writing and math. 6.36 6.27/1.13 0.09 6.19 6.00/1.35 0.19 0.27***
  43. The frequency of interactions with my instructors is satisfactory. 6.55 6.26/1.10 0.29 6.46 5.97/1.41 0.49 0.29***
  44. I can receive credit for learning derived from my previous life and work experiences. 6.32 5.90/1.50 0.42 6.25 4.94/2.03 1.31 0.96***
  45. Instructors incorporate my life and work experiences in class activities and assignments. 6.30 5.96/1.38 0.34 6.03 5.31/1.77 0.72 0.65***
Strength 46. The learning experiences within my program of study challenge me to reach beyond what I know already. 6.52 6.40/0.97 0.12 6.48 6.07/1.32 0.41 0.33***
  47. When I miss a deadline or fall behind in my studies, someone from the college contacts me. 6.25 5.79/1.56 0.46 5.99 4.86/2.07 1.13 0.93***
Strength 48. Campus item 6.56 6.37/1.10 0.19    
  49. Campus item 6.48 6.32/1.03 0.16    
Strength 50. Campus item 6.57 6.44/1.00 0.13    
  51. Campus item 6.45 6.52/0.86 -0.07    
  52. Campus item 6.25 5.58/1.76 0.67    
Challenge 53. Campus item 6.51 5.95/1.49 0.56    
Strength 54. Campus item 6.55 6.43/0.90 0.12    
Strength 55. Campus item 6.64 6.40/1.10 0.24    
  56. Campus item 6.45 6.44/0.96 0.01    
  57. Campus item 6.44 6.41/0.95 0.03    
  58. Ability to transfer credits as factor in decision to enroll 6.38     6.24    
  59. Credit for learning gained from life and work experiences as factor in decision to enroll 6.32     5.87    
  60. Ability to design my own program as factor in decision to enroll 6.13     5.84    
  61. Cost as factor in decision to enroll 6.49     6.41    
  62. Tuition reimbursement from employer as factor in decision to enroll 6.03     5.63    
  63. Availability of financial assistance as factor in decision to enroll 6.56     6.28    
  64. Requirement for current or future job as factor in decision to enroll 6.44     6.36    
  65. Reputation of institution as factor in decision to enroll 6.50     6.07    
  66. Flexible pacing for completing a program as factor in decision to enroll 6.48     6.28    
  67. Convenient time and place for classes as factor in decision to enroll 6.58     6.48    
  68. Availability of online courses as factor in decision to enroll 6.29     6.02    
  69. Distance from campus as factor in decision to enroll 6.43     6.21    
  70. Labor union support/endorsement as factor in decision to enroll 5.58     4.55    
  71. Courses held at employment site as factor in decision to enroll 5.86     4.76    
  72. Employer endorsement as factor in decision to enroll 5.78     4.99    
  73. Program accreditation by professional organization or trade group as factor in decision to enroll 6.19     5.92    
  74. Availability of child care as factor in decision to enroll 5.53     4.67    
  75. Availability of program I wanted as factor in decision to enroll 6.59     6.53    
  76. High rate of job placement as factor in decision to enroll. 6.41     6.04    
  77. Time required to complete program as factor in decision to enroll 6.56     6.27    

National Group Means are based on 11368 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Scale Report

Sort on each column to see data from highest to lowest.

    ALI Two-Year Sample National Two-Year Adult Learners  
i Scale / Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  Scale #1: Outreach 6.54 6.17/0.90 0.37 6.50 5.80/1.18 0.70 0.37***
Challenge 01. My program allows me to pace my studies to fit my life and work schedules. 6.53 5.67/1.48 0.86 6.54 5.65/1.52 0.89 0.02
  07. Staff are available to help me solve unique problems I encounter. 6.49 6.18/1.22 0.31 6.43 5.69/1.57 0.74 0.49***
Strength 13. Processes and procedures for enrolling here are convenient. 6.53 6.39/0.97 0.14 6.50 5.97/1.41 0.53 0.42***
Challenge 24. I receive the help I need to stay on track with my classes. 6.64 6.18/1.26 0.46 6.52 5.74/1.55 0.78 0.44***
  26. I am able to choose course delivery that fits my life circumstances. 6.52 6.18/1.10 0.34 6.55 5.80/1.56 0.75 0.38***
Strength 30. I am able to obtain information I need by phone, fax, e-mail, or online. 6.57 6.39/1.01 0.18 6.53 6.07/1.33 0.46 0.32***
  40. I receive the help I need to make decisions about courses and programs that interest me. 6.52 6.21/1.16 0.31 6.44 5.67/1.60 0.77 0.54***
  Scale #2: Life and Career Planning 6.46 6.04/1.01 0.42 6.38 5.42/1.39 0.96 0.62***
  02. Sufficient course offerings within my program are available each term. 6.48 5.88/1.34 0.60 6.45 5.35/1.65 1.10 0.53***
  08. This college provides students with the help they need to develop an education plan. 6.60 6.19/1.21 0.41 6.45 5.68/1.57 0.77 0.51***
Challenge 15. Advisors are knowledgeable about requirements for courses and programs of interest to me. 6.55 6.11/1.26 0.44 6.51 5.66/1.66 0.85 0.45***
  35. Mentors are available to guide my career and life goals. 6.33 6.11/1.21 0.22 6.22 5.38/1.75 0.84 0.73***
  44. I can receive credit for learning derived from my previous life and work experiences. 6.32 5.90/1.50 0.42 6.25 4.94/2.03 1.31 0.96***
  Scale #3: Financing 6.55 6.20/0.92 0.35 6.38 5.60/1.41 0.78 0.60***
  03. This college assists students who need help with the financial aid process. 6.61 6.32/1.02 0.29 6.40 5.71/1.64 0.69 0.61***
  09. I receive adequate information about sources of financial assistance available to me. 6.58 6.17/1.17 0.41 6.38 5.32/1.82 1.06 0.85***
  16. Billing for tuition and fees is tailored to meet my specific needs. 6.54 6.15/1.20 0.39 6.38 5.59/1.63 0.79 0.56***
  23. I can make payments or inquiries about tuition at times that are convenient for me. 6.46 6.17/1.24 0.29 6.36 5.80/1.53 0.56 0.37***
  Scale #4: Assessment of Learning Outcomes 6.39 6.08/1.01 0.31 6.21 5.63/1.26 0.58 0.45***
  04. My instructors involve me in evaluating my own learning. 6.36 6.06/1.18 0.30 6.16 5.60/1.52 0.56 0.46***
  20. This college periodically evaluates my skill level to guide my learning experiences. 6.37 5.91/1.33 0.46 6.10 5.26/1.72 0.84 0.65***
  25. I'm evaluated on the knowledge and skills I'll need in my life and career. 6.52 6.14/1.16 0.38 6.38 5.63/1.53 0.75 0.51***
  37. I have many ways to demonstrate what I know. 6.34 6.02/1.21 0.32 6.19 5.69/1.41 0.50 0.33***
  42. This college evaluates students' academic skills for placement in reading, writing and math. 6.36 6.27/1.13 0.09 6.19 6.00/1.35 0.19 0.27***
  Scale #5: Teaching - Learning Process 6.49 6.16/0.95 0.33 6.36 5.81/1.21 0.55 0.35***
Challenge 10. I have a clear understanding of what I'm expected to learn in my classes. 6.64 6.14/1.19 0.50 6.63 5.98/1.36 0.65 0.16*
Challenge 17. My instructors provide timely feedback about my academic progress. 6.62 5.93/1.43 0.69 6.57 5.74/1.55 0.83 0.19*
  29. My instructors respect student opinions and ideas that differ from their own. 6.51 6.24/1.19 0.27 6.41 5.84/1.54 0.57 0.40***
  36. Most instructors use a variety of teaching methods. 6.48 6.19/1.21 0.29 6.32 5.75/1.50 0.57 0.44***
  38. My instructors encourage student-to-student interactions through a variety of techniques. 6.27 6.17/1.14 0.10 5.96 5.77/1.44 0.19 0.40***
  43. The frequency of interactions with my instructors is satisfactory. 6.55 6.26/1.10 0.29 6.46 5.97/1.41 0.49 0.29***
  45. Instructors incorporate my life and work experiences in class activities and assignments. 6.30 5.96/1.38 0.34 6.03 5.31/1.77 0.72 0.65***
Strength 46. The learning experiences within my program of study challenge me to reach beyond what I know already. 6.52 6.40/0.97 0.12 6.48 6.07/1.32 0.41 0.33***
  Scale #6: Student Support Systems 6.46 6.12/0.93 0.34 6.28 5.62/1.28 0.66 0.50***
  11. This college offers strategies to help me cope with the multiple pressures of home, work, and my studies. 6.31 5.54/1.57 0.77 6.09 5.05/1.81 1.04 0.49***
Challenge 19. I receive timely responses to my requests for help and information. 6.62 6.18/1.21 0.44 6.56 5.78/1.52 0.78 0.40***
  22. I receive the help I need to develop my academic skills, including reading, writing, and math. 6.53 6.28/1.06 0.25 6.39 5.87/1.44 0.52 0.41***
  28. This college initiates many opportunities for me to connect with other adult learners. 6.27 6.17/1.13 0.10 5.87 5.40/1.70 0.47 0.77***
  31. This college makes many support services available at convenient times and places. 6.49 6.24/1.05 0.25 6.34 5.72/1.52 0.62 0.52***
  34. This college provides "one-stop shopping" for most student support services. 6.55 6.33/0.97 0.22 6.39 5.87/1.46 0.52 0.46***
  Scale #7: Technology 6.45 6.26/0.80 0.19 6.36 5.92/1.11 0.44 0.34***
  05. I receive the help I need to improve my technology skills. 6.30 6.06/1.20 0.24 6.16 5.67/1.50 0.49 0.39***
  12. Technology support is available to me when I need it. 6.47 6.29/1.02 0.18 6.34 5.84/1.43 0.50 0.45***
  18. This college uses technology on a regular basis to communicate with me. 6.43 6.41/0.95 0.02 6.34 6.21/1.18 0.13 0.20**
Strength 32. Technology enables me to get the services I need when I need them. 6.56 6.43/0.89 0.13 6.51 6.13/1.25 0.38 0.30***
  39. Information is available online to help me understand what I need to do next in my program of study. 6.48 6.12/1.24 0.36 6.44 5.73/1.53 0.71 0.39***
  Scale #8: Transitions 6.40 6.04/0.94 0.36 6.31 5.58/1.30 0.73 0.46***
  06. I receive timely direction on how to transfer to four-year colleges and universities. 5.89 5.42/1.58 0.47 5.95 5.12/1.80 0.83 0.30**
  14. I receive guidance on which classes will transfer to programs here and elsewhere. 6.50 5.82/1.42 0.68 6.33 5.33/1.77 1.00 0.49***
Strength 21. My studies are closely related to my life and work goals. 6.57 6.38/1.02 0.19 6.58 6.09/1.28 0.49 0.29***
Strength 27. I am encouraged to apply the classes I've taken towards a degree or certificate. 6.56 6.34/1.01 0.22 6.44 5.98/1.42 0.46 0.36***
  33. This college explains what is needed for me to complete my program here. 6.66 6.31/1.13 0.35 6.60 5.90/1.51 0.70 0.41***
  41. Staff are available to help me with the employer tuition reimbursement process. 6.29 6.09/1.20 0.20 6.11 5.38/1.78 0.73 0.71***
  47. When I miss a deadline or fall behind in my studies, someone from the college contacts me. 6.25 5.79/1.56 0.46 5.99 4.86/2.07 1.13 0.93***

National Group Means are based on 11368 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Summary Report
  ALI Two-Year Sample National Two-Year Adult Learners  
Summary     Difference
How would you rate your overall satisfaction with this program? 6.29 5.84 0.45***
1=Not satisfied at all 0% 1%   
2=Not very satisfied 0% 2%   
3=Somewhat dissatisfied 1% 3%   
4=Neutral 3% 5%   
5=Somewhat satisfied 7% 12%   
6=Satisfied 35% 37%   
7=Very satisfied 51% 36%   
Would you recommend this program to other adult learners? 6.51 6.05 0.46***
1=Definitely not 0% 2%   
2=Probably not 0% 2%   
3=Maybe not 0% 1%   
4=I don't know 1% 4%   
5=Maybe yes 5% 9%   
6=Probably yes 25% 27%   
7=Definitely yes 65% 51%   
Item Percentage Report

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

    ALI Two-Year Sample National Two-Year Adult Learners  
i Item Importance % Satisfaction % Gap i Importance % Satisfaction % Gap i Difference i
Challenge 01. My program allows me to pace my studies to fit my life and work schedules. 89% 65% 24% 90% 64% 26% 1%
  02. Sufficient course offerings within my program are available each term. 87% 72% 15% 88% 57% 31% 15%
  03. This college assists students who need help with the financial aid process. 91% 83% 8% 85% 67% 18% 16%
  04. My instructors involve me in evaluating my own learning. 82% 77% 5% 78% 63% 15% 14%
  05. I receive the help I need to improve my technology skills. 82% 76% 6% 78% 65% 13% 11%
  06. I receive timely direction on how to transfer to four-year colleges and universities. 70% 57% 13% 73% 51% 22% 6%
  07. Staff are available to help me solve unique problems I encounter. 88% 80% 8% 86% 67% 19% 13%
  08. This college provides students with the help they need to develop an education plan. 91% 81% 10% 87% 66% 21% 15%
  09. I receive adequate information about sources of financial assistance available to me. 90% 77% 13% 85% 57% 28% 20%
Challenge 10. I have a clear understanding of what I'm expected to learn in my classes. 93% 78% 15% 93% 75% 18% 3%
  11. This college offers strategies to help me cope with the multiple pressures of home, work, and my studies. 84% 61% 23% 75% 48% 27% 13%
  12. Technology support is available to me when I need it. 88% 83% 5% 83% 70% 13% 13%
Strength 13. Processes and procedures for enrolling here are convenient. 91% 86% 5% 89% 75% 14% 11%
  14. I receive guidance on which classes will transfer to programs here and elsewhere. 88% 68% 20% 84% 57% 27% 11%
Challenge 15. Advisors are knowledgeable about requirements for courses and programs of interest to me. 91% 78% 13% 89% 67% 22% 11%
  16. Billing for tuition and fees is tailored to meet my specific needs. 90% 77% 13% 85% 64% 21% 13%
Challenge 17. My instructors provide timely feedback about my academic progress. 94% 74% 20% 91% 68% 23% 6%
  18. This college uses technology on a regular basis to communicate with me. 86% 85% 1% 83% 82% 1% 3%
Challenge 19. I receive timely responses to my requests for help and information. 93% 79% 14% 91% 70% 21% 9%
  20. This college periodically evaluates my skill level to guide my learning experiences. 84% 72% 12% 76% 54% 22% 18%
Strength 21. My studies are closely related to my life and work goals. 90% 85% 5% 91% 77% 14% 8%
  22. I receive the help I need to develop my academic skills, including reading, writing, and math. 90% 81% 9% 86% 72% 14% 9%
  23. I can make payments or inquiries about tuition at times that are convenient for me. 87% 79% 8% 84% 70% 14% 9%
Challenge 24. I receive the help I need to stay on track with my classes. 93% 80% 13% 90% 68% 22% 12%
  25. I'm evaluated on the knowledge and skills I'll need in my life and career. 90% 78% 12% 86% 64% 22% 14%
  26. I am able to choose course delivery that fits my life circumstances. 90% 81% 9% 90% 70% 20% 11%
Strength 27. I am encouraged to apply the classes I've taken towards a degree or certificate. 90% 83% 7% 86% 75% 11% 8%
  28. This college initiates many opportunities for me to connect with other adult learners. 79% 80% -1% 68% 58% 10% 22%
  29. My instructors respect student opinions and ideas that differ from their own. 90% 83% 7% 86% 72% 14% 11%
Strength 30. I am able to obtain information I need by phone, fax, e-mail, or online. 91% 86% 5% 90% 78% 12% 8%
  31. This college makes many support services available at convenient times and places. 88% 81% 7% 84% 67% 17% 14%
Strength 32. Technology enables me to get the services I need when I need them. 91% 90% 1% 89% 79% 10% 11%
  33. This college explains what is needed for me to complete my program here. 95% 85% 10% 92% 73% 19% 12%
  34. This college provides "one-stop shopping" for most student support services. 91% 84% 7% 85% 72% 13% 12%
  35. Mentors are available to guide my career and life goals. 84% 79% 5% 80% 58% 22% 21%
  36. Most instructors use a variety of teaching methods. 87% 79% 8% 83% 67% 16% 12%
  37. I have many ways to demonstrate what I know. 83% 76% 7% 78% 64% 14% 12%
  38. My instructors encourage student-to-student interactions through a variety of techniques. 81% 79% 2% 72% 68% 4% 11%
  39. Information is available online to help me understand what I need to do next in my program of study. 88% 78% 10% 87% 68% 19% 10%
  40. I receive the help I need to make decisions about courses and programs that interest me. 90% 80% 10% 87% 66% 21% 14%
  41. Staff are available to help me with the employer tuition reimbursement process. 82% 76% 6% 77% 58% 19% 18%
  42. This college evaluates students' academic skills for placement in reading, writing and math. 84% 83% 1% 79% 75% 4% 8%
  43. The frequency of interactions with my instructors is satisfactory. 90% 83% 7% 88% 75% 13% 8%
  44. I can receive credit for learning derived from my previous life and work experiences. 83% 72% 11% 81% 50% 31% 22%
  45. Instructors incorporate my life and work experiences in class activities and assignments. 82% 74% 8% 73% 57% 16% 17%
Strength 46. The learning experiences within my program of study challenge me to reach beyond what I know already. 89% 88% 1% 89% 77% 12% 11%
  47. When I miss a deadline or fall behind in my studies, someone from the college contacts me. 80% 69% 11% 74% 49% 25% 20%
Strength 48. Campus item 89% 85% 4%
  49. Campus item 87% 83% 4%
Strength 50. Campus item 90% 87% 3%
  51. Campus item 86% 90% -4%
  52. Campus item 81% 65% 16%
Challenge 53. Campus item 88% 75% 13%
Strength 54. Campus item 90% 87% 3%
Strength 55. Campus item 92% 86% 6%
  56. Campus item 84% 86% -2%
  57. Campus item 85% 86% -1%
  58. Ability to transfer credits as factor in decision to enroll 86% 82%
  59. Credit for learning gained from life and work experiences as factor in decision to enroll 83% 72%
  60. Ability to design my own program as factor in decision to enroll 76% 70%
  61. Cost as factor in decision to enroll 87% 86%
  62. Tuition reimbursement from employer as factor in decision to enroll 75% 67%
  63. Availability of financial assistance as factor in decision to enroll 91% 84%
  64. Requirement for current or future job as factor in decision to enroll 88% 85%
  65. Reputation of institution as factor in decision to enroll 89% 76%
  66. Flexible pacing for completing a program as factor in decision to enroll 86% 83%
  67. Convenient time and place for classes as factor in decision to enroll 91% 88%
  68. Availability of online courses as factor in decision to enroll 82% 76%
  69. Distance from campus as factor in decision to enroll 86% 80%
  70. Labor union support/endorsement as factor in decision to enroll 66% 45%
  71. Courses held at employment site as factor in decision to enroll 72% 50%
  72. Employer endorsement as factor in decision to enroll 72% 55%
  73. Program accreditation by professional organization or trade group as factor in decision to enroll 80% 74%
  74. Availability of child care as factor in decision to enroll 66% 50%
  75. Availability of program I wanted as factor in decision to enroll 91% 90%
  76. High rate of job placement as factor in decision to enroll. 86% 77%
  77. Time required to complete program as factor in decision to enroll 91% 82%

National Group Means are based on 11368 records

Demographics

Star Indicates the response option that was selected by the majority of survey participants.

Gender

    N %
Primary Population Female 274 81.07%
  Male 64 18.93%
  Total 338 100%
  No Answer 7  

Age

    N %
Primary Population 24 or younger 147 43.24%
  25 to 34 99 29.12%
  35 to 44 44 12.94%
  45 to 54 32 9.41%
  55 to 64 18 5.29%
  65 or over 0 0%
  Total 340 100%
  No Answer 5  

Ethnicity/Race

    N %
  Alaskan Native 1 0.29%
  American Indian 9 2.65%
  Asian 5 1.47%
  Black/African-American 5 1.47%
  Hispanic or Latino 10 2.94%
  Native Hawaiian or Pacific Islander 0 0%
Primary Population White/Caucasian 303 89.12%
  Multi-racial 5 1.47%
  Other 2 0.59%
  Total 340 100%
  No Answer 5  

Marital Status

    N %
Primary Population Single 202 61.40%
  Married/domestic partner 127 38.60%
  Total 329 100%
  No Answer 16  

Dependents

    N %
Primary Population Yes 183 55.12%
  No 149 44.88%
  Total 332 100%
  No Answer 13  

Dependents Age

    N %
  Pre-school age 73 21.16%
  Elementary school age 77 22.32%
  Middle school/high school age 61 17.68%
  College student 28 8.12%
  Elderly or disabled adult 13 3.77%
Primary Population Does not apply 131 37.97%
  Respondents may select more than one option;
Percentages may total greater than 100%

Current Class Load

    N %
Primary Population Full-time (12 hours or more) 252 80.25%
  Half time (6-11 hours) 48 15.29%
  Part-time (less than 6 hours) 14 4.46%
  Total 314 100%
  No Answer 31  

Employment

    N %
Primary Population 0 hours per week 115 36.28%
  1-10 hours per week 31 9.78%
  11-20 hours per week 44 13.88%
  21-30 hours per week 32 10.09%
  31-40 hours per week 68 21.45%
  More than 40 hours per week 27 8.52%
  Total 317 100%
  No Answer 28  

Current Plans

    N %
  Complete a few courses here 9 2.84%
Primary Population Earn associate's degree/certificate 234 73.82%
  Earn degree, then transfer 59 18.61%
  Complete some classes, then transfer 15 4.73%
  Total 317 100%
  No Answer 28  

College Objective

    N %
  Improve occupational skills 57 18.04%
Primary Population Prepare for new/different career 212 67.09%
  Improve basic academic skills 9 2.85%
  Self-improvement/personal interest 38 12.03%
  Total 316 100%
  No Answer 29  

Program Completed to Date

    N %
  Less than 1/4 of my program 53 16.77%
  1/4 to 1/2 of my program 68 21.52%
  1/2 to 3/4 of my program 85 26.90%
Primary Population More than 3/4 of my program 104 32.91%
  Not applicable 6 1.90%
  Total 316 100%
  No Answer 29  

Credit Received From

    N %
  Previous college credits earned 97 28.12%
  Learning from military training 6 1.74%
  Learning from prior job/life experience 25 7.25%
  Credit through testing 46 13.33%
  Other sources 19 5.51%
Primary Population Not applicable 151 43.77%
  Respondents may select more than one option;
Percentages may total greater than 100%

Prior Education

    N %
  Grade school 1 0.32%
  Some high school 2 0.64%
Primary Population High school or GED 164 52.73%
  Some college classes 111 35.69%
  Associate's degree 20 6.43%
  Bachelor's degree or higher 13 4.18%
  Total 311 100%
  No Answer 34  

English Primary Language

    N %
Primary Population Yes, English is primary language 293 96.38%
  No, English is not primary language 11 3.62%
  Total 304 100%
  No Answer 41  

First In Family for College

    N %
  Yes, first in family for college 137 44.63%
Primary Population No, not first in family for college 170 55.37%
  Total 307 100%
  No Answer 38  

Tuition Source

    N %
  Myself 114 33.04%
Primary Population Grants or scholarships 240 69.57%
  Loans 180 52.17%
  Tuition reimbursement from employer 13 3.77%
  Veterans' benefits 13 3.77%
  Other tuition source 27 7.83%
  Respondents may select more than one option;
Percentages may total greater than 100%

Began Enrollment at College

    N %
Primary Population In my current program 195 63.73%
  Another program for credential/degree 61 19.93%
  Workforce training program 7 2.29%
  GED program 2 0.65%
  ESL program 1 0.33%
  ABE program 2 0.65%
  Courses I like 38 12.42%
  Total 306 100%
  No Answer 39  

Volunteer Activities

    N %
Primary Population No volunteer activities 197 66.33%
  1-5 volunteer hours 82 27.61%
  6-10 volunteer hours 11 3.70%
  More than 10 volunteer hours 7 2.36%
  Total 297 100%
  No Answer 48  

Institution Question

    N %
  Campus item - Answer 1 32 10.53%
  Campus item - Answer 2 22 7.24%
  Campus item - Answer 3 58 19.08%
Primary Population Campus item - Answer 4 127 41.78%
  Campus item - Answer 5 65 21.38%
  Campus item - Answer 6 0 0%
  Total 304 100%
  No Answer 41  

Institution Question 2

    N %
Primary Population Campus item 2 - Answer 1 253 82.14%
  Campus item 2 - Answer 2 7 2.27%
  Campus item 2 - Answer 3 44 14.29%
  Campus item 2 - Answer 4 4 1.30%
  Campus item 2 - Answer 5 0 0%
  Campus item 2 - Answer 6 0 0%
  Total 308 100%
  No Answer 37  

Group Code

    N %
  1111 4 1.20%
  1112 1 0.30%
  1113 3 0.90%
  1114 26 7.81%
  1115 9 2.70%
  1116 1 0.30%
  1117 8 2.40%
  1118 21 6.31%
  1120 6 1.80%
  1122 4 1.20%
  1125 18 5.41%
  1126 27 8.11%
  1127 16 4.80%
  1128 2 0.60%
  1129 2 0.60%
  1131 8 2.40%
  1132 10 3.00%
  1133 10 3.00%
  1134 1 0.30%
  1135 19 5.71%
  1136 3 0.90%
  1137 23 6.91%
Primary Population 1138 68 20.42%
  1139 37 11.11%
  1141 6 1.80%
  Total 333 100%
  No Answer 12