ALI Four-Year Sample
Adult Learner Inventory
ALI Four-Year Sample
Adult Learner Inventory
Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.
Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results and can also be found at www.noellevitz.com/SSIInterpretiveGuides.
As you review and analyze your results, you may consider ordering additional reporting options from Ruffalo Noel Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.
We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.
Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.
The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons 
can be found in various areas to provide additional information about the data presented.
You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.
You may need to allow blocked content to fully review your report.
*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.
This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.
For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign 
for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign 
for significantly less) as compared with your comparison group.
This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star 
for items that are strengths or a flag 
for items that are challenges, as originally listed in your Strategic Planning Overview.
The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.
The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:
* Difference statistically significant at the .05 level
** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.
This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.
Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges.
The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.
This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.
Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges.
This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A 
indicates the response option that was selected by the majority of survey participants.
Note: These report options are not all included in the target group reporting.
You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.
We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.
| Strengths and Challenges | |
|---|---|
| Strengths |
vs. Comparison |
| 33. This institution explains what is needed for me to complete my program here. | |
| 53. Campus item | |
| 30. I am able to obtain information I need by phone, fax, e-mail, or online. | |
| 10. I have a clear understanding of what I'm expected to learn in my classes. | |
| 19. I receive timely responses to my requests for help and information. | |
| 21. My studies are closely related to my life and work goals. | |
| 13. Processes and procedures for enrolling here are convenient. | |
| 50. Campus item | |
| 46. The learning experiences within my program of study challenge me to reach beyond what I know already. | |
| 52. Campus item | |
| 32. Technology enables me to get the services I need when I need them. | |
| 43. The frequency of interactions with my instructors is satisfactory. | |
| Challenges |
|
| 2. Sufficient course offerings within my program of study are available each term. | |
| 15. Advisors are knowledgeable about requirements for courses and programs of interest to me. | |
| 26. I am able to choose course delivery that fits my life circumstances. | |
| 40. I receive the help I need to make decisions about courses and programs that interest me. | |
| 16. Billing for tuition and fees is tailored to meet my specific needs. | |
| Benchmarks | |
| Lower Satisfaction vs. National Four-Year Adult Learners | |
| 21. My studies are closely related to my life and work goals. | |
| 26. I am able to choose course delivery that fits my life circumstances. | |
| 40. I receive the help I need to make decisions about courses and programs that interest me. | |
| 29. My instructors respect student opinions and ideas that differ from their own. | |
| 8. This institution provides students with the help they need to develop an education plan. | |
| 16. Billing for tuition and fees is tailored to meet my specific needs. | |
| 46. The learning experiences within my program of study challenge me to reach beyond what I know already. | |
| 23. I can make payments or inquiries about tuition at times that are convenient for me. | |
Sort on each column to see data from highest to lowest.
| ALI Four-Year Sample | National Four-Year Adult Learners | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| |
Item | Importance | Satisfaction | / | SD | Gap |
Importance | Satisfaction | / | SD | Gap |
Difference |
|
| 1. My program allows me to pace my studies to fit my life and work schedules. | 6.43 | 5.61 | / | 1.31 | 0.82 | 6.57 | 5.45 | / | 1.57 | 1.12 | 0.16 | ||
|
2. Sufficient course offerings within my program of study are available each term. | 6.50 | 5.15 | / | 1.53 | 1.35 | 6.46 | 5.18 | / | 1.70 | 1.28 | -0.03 | |
| 3. This institution assists students who need help with the financial aid process. | 6.03 | 5.07 | / | 1.70 | 0.96 | 6.33 | 5.52 | / | 1.65 | 0.81 | -0.45*** | ||
| 4. My instructors involve me in evaluating my own learning. | 5.47 | 4.98 | / | 1.49 | 0.49 | 5.97 | 5.40 | / | 1.50 | 0.57 | -0.42*** | ||
| 5. I receive the help I need to improve my technology skills. | 5.18 | 5.00 | / | 1.52 | 0.18 | 5.83 | 5.40 | / | 1.54 | 0.43 | -0.40*** | ||
| 6. I receive timely direction on how to transfer to other institutions. | 5.27 | 4.69 | / | 1.84 | 0.58 | 5.27 | 4.75 | / | 1.89 | 0.52 | -0.06 | ||
| 7. Staff are available to help me solve unique problems I encounter. | 6.13 | 5.49 | / | 1.52 | 0.64 | 6.35 | 5.61 | / | 1.57 | 0.74 | -0.12 | ||
| 8. This institution provides students with the help they need to develop an education plan. | 6.22 | 5.36 | / | 1.60 | 0.86 | 6.43 | 5.61 | / | 1.58 | 0.82 | -0.25* | ||
| 9. I receive adequate information about sources of financial assistance available to me. | 6.10 | 4.69 | / | 1.74 | 1.41 | 6.29 | 5.11 | / | 1.83 | 1.18 | -0.42** | ||
|
10. I have a clear understanding of what I'm expected to learn in my classes. | 6.36 | 5.67 | / | 1.34 | 0.69 | 6.57 | 5.85 | / | 1.37 | 0.72 | -0.18 | |
| 11. This institution offers strategies to help me cope with the multiple pressures of home, work, and my studies. | 5.78 | 4.70 | / | 1.65 | 1.08 | 6.03 | 4.78 | / | 1.82 | 1.25 | -0.08 | ||
| 12. Technology support is available to me when I need it. | 5.90 | 5.91 | / | 1.22 | -0.01 | 6.21 | 5.73 | / | 1.46 | 0.48 | 0.18 | ||
|
13. Processes and procedures for enrolling here are convenient. | 6.32 | 5.73 | / | 1.54 | 0.59 | 6.40 | 5.84 | / | 1.45 | 0.56 | -0.11 | |
| 14. I receive guidance on which classes will transfer to programs here and elsewhere. | 6.10 | 5.24 | / | 1.77 | 0.86 | 6.14 | 5.07 | / | 1.86 | 1.07 | 0.17 | ||
|
15. Advisors are knowledgeable about requirements for courses and programs of interest to me. | 6.45 | 5.50 | / | 1.74 | 0.95 | 6.52 | 5.67 | / | 1.63 | 0.85 | -0.17 | |
|
16. Billing for tuition and fees is tailored to meet my specific needs. | 6.18 | 4.96 | / | 1.77 | 1.22 | 6.33 | 5.27 | / | 1.76 | 1.06 | -0.31* | |
| 17. My instructors provide timely feedback about my academic progress. | 6.29 | 5.43 | / | 1.34 | 0.86 | 6.55 | 5.55 | / | 1.55 | 1.00 | -0.12 | ||
| 18. This institution uses technology on a regular basis to communicate with me. | 5.87 | 6.11 | / | 1.20 | -0.24 | 6.22 | 6.17 | / | 1.18 | 0.05 | -0.06 | ||
|
19. I receive timely responses to my requests for help and information. | 6.34 | 5.84 | / | 1.27 | 0.50 | 6.54 | 5.71 | / | 1.50 | 0.83 | 0.13 | |
| 20. This institution periodically evaluates my skill level to guide my learning experiences. | 5.32 | 4.85 | / | 1.68 | 0.47 | 5.94 | 5.05 | / | 1.72 | 0.89 | -0.20 | ||
|
21. My studies are closely related to my life and work goals. | 6.34 | 5.71 | / | 1.34 | 0.63 | 6.58 | 5.92 | / | 1.38 | 0.66 | -0.21* | |
| 22. I receive the help I need to develop my academic skills, including reading, writing, and math. | 5.79 | 5.51 | / | 1.42 | 0.28 | 6.26 | 5.71 | / | 1.45 | 0.55 | -0.20 | ||
| 23. I can make payments or inquiries about tuition at times that are convenient for me. | 6.15 | 5.34 | / | 1.65 | 0.81 | 6.32 | 5.67 | / | 1.60 | 0.65 | -0.33** | ||
| 24. I receive the help I need to stay on track with my program of study. | 6.27 | 5.46 | / | 1.47 | 0.81 | 6.49 | 5.62 | / | 1.57 | 0.87 | -0.16 | ||
| 25. I'm evaluated on the knowledge and skills I'll need in my life and career. | 6.06 | 4.97 | / | 1.54 | 1.09 | 6.34 | 5.46 | / | 1.55 | 0.88 | -0.49*** | ||
|
26. I am able to choose course delivery that fits my life circumstances. | 6.33 | 5.11 | / | 1.60 | 1.22 | 6.48 | 5.40 | / | 1.69 | 1.08 | -0.29* | |
| 27. I am encouraged to apply the classes I've taken towards a degree or certificate. | 6.04 | 5.52 | / | 1.69 | 0.52 | 6.39 | 5.90 | / | 1.44 | 0.49 | -0.38*** | ||
| 28. This institution initiates many opportunities for me to connect with other adult learners. | 5.34 | 4.71 | / | 1.76 | 0.63 | 5.73 | 5.35 | / | 1.69 | 0.38 | -0.64*** | ||
| 29. My instructors respect student opinions and ideas that differ from their own. | 6.23 | 5.56 | / | 1.51 | 0.67 | 6.41 | 5.80 | / | 1.49 | 0.61 | -0.24* | ||
|
30. I am able to obtain information I need by phone, fax, e-mail, or online. | 6.41 | 6.13 | / | 1.19 | 0.28 | 6.51 | 6.08 | / | 1.28 | 0.43 | 0.05 | |
| 31. This institution makes many support services available at convenient times and places. | 6.03 | 5.52 | / | 1.41 | 0.51 | 6.28 | 5.62 | / | 1.53 | 0.66 | -0.10 | ||
|
32. Technology enables me to get the services I need when I need them. | 6.11 | 5.90 | / | 1.16 | 0.21 | 6.41 | 5.90 | / | 1.35 | 0.51 | 0.00 | |
|
33. This institution explains what is needed for me to complete my program here. | 6.44 | 5.68 | / | 1.47 | 0.76 | 6.62 | 5.87 | / | 1.49 | 0.75 | -0.19 | |
| 34. This institution provides "one-stop shopping" for most student support services. | 5.82 | 5.20 | / | 1.43 | 0.62 | 6.18 | 5.55 | / | 1.55 | 0.63 | -0.35** | ||
| 35. Mentors are available to guide my career and life goals. | 5.95 | 4.76 | / | 1.84 | 1.19 | 6.14 | 5.20 | / | 1.78 | 0.94 | -0.44*** | ||
| 36. Most instructors use a variety of teaching methods. | 5.83 | 5.35 | / | 1.49 | 0.48 | 6.22 | 5.56 | / | 1.55 | 0.66 | -0.21* | ||
| 37. I have many ways to demonstrate what I know. | 5.65 | 5.14 | / | 1.45 | 0.51 | 6.12 | 5.53 | / | 1.46 | 0.59 | -0.39*** | ||
| 38. My instructors encourage student-to-student interactions through a variety of techniques. | 5.08 | 5.25 | / | 1.44 | -0.17 | 5.77 | 5.70 | / | 1.42 | 0.07 | -0.45*** | ||
| 39. Information is available online to help me understand what I need to do next in my program of study. | 6.25 | 5.56 | / | 1.36 | 0.69 | 6.42 | 5.66 | / | 1.52 | 0.76 | -0.10 | ||
|
40. I receive the help I need to make decisions about courses and programs that interest me. | 6.30 | 5.31 | / | 1.68 | 0.99 | 6.43 | 5.60 | / | 1.60 | 0.83 | -0.29** | |
| 41. Staff are available to help me with the employer tuition reimbursement process. | 6.17 | 5.32 | / | 1.79 | 0.85 | 6.12 | 5.23 | / | 1.83 | 0.89 | 0.09 | ||
| 42. This institution evaluates students' academic skills for placement in reading, writing and math. | 5.47 | 5.29 | / | 1.47 | 0.18 | 5.91 | 5.61 | / | 1.53 | 0.30 | -0.32** | ||
|
43. The frequency of interactions with my instructors is satisfactory. | 6.11 | 5.77 | / | 1.29 | 0.34 | 6.37 | 5.89 | / | 1.38 | 0.48 | -0.12 | |
| 44. I can receive credit for learning derived from my previous life and work experiences. | 5.83 | 4.36 | / | 2.16 | 1.47 | 6.29 | 4.88 | / | 2.05 | 1.41 | -0.52** | ||
| 45. Instructors incorporate my life and work experiences in class activities and assignments. | 5.63 | 4.84 | / | 1.75 | 0.79 | 6.07 | 5.35 | / | 1.72 | 0.72 | -0.51*** | ||
|
46. The learning experiences within my program of study challenge me to reach beyond what I know already. | 6.16 | 5.66 | / | 1.35 | 0.50 | 6.47 | 5.99 | / | 1.34 | 0.48 | -0.33*** | |
| 47. When I miss a deadline or fall behind in my studies, someone from the institution contacts me. | 5.47 | 4.01 | / | 1.97 | 1.46 | 5.91 | 4.74 | / | 2.04 | 1.17 | -0.73*** | ||
| 48. Campus item | 6.38 | 5.58 | / | 1.80 | 0.80 | ||||||||
| 49. Campus item | 6.12 | 5.39 | / | 1.86 | 0.73 | ||||||||
|
50. Campus item | 6.26 | 5.84 | / | 1.78 | 0.42 | |||||||
| 51. Campus item | 6.12 | 5.26 | / | 1.96 | 0.86 | ||||||||
|
52. Campus item | 6.14 | 5.85 | / | 1.34 | 0.29 | |||||||
|
53. Campus item | 6.44 | 5.85 | / | 1.39 | 0.59 | |||||||
| 54. Campus item | 5.44 | 5.50 | / | 1.63 | -0.06 | ||||||||
| 55. Campus item | 5.90 | 4.65 | / | 2.01 | 1.25 | ||||||||
| 56. Campus item | 5.40 | 4.41 | / | 2.13 | 0.99 | ||||||||
| 57. Campus item | 5.24 | 4.60 | / | 2.10 | 0.64 | ||||||||
| 58. Ability to transfer credits as factor in decision to enroll | 6.11 | 6.20 | |||||||||||
| 59. Credit for learning gained from life and work experiences as factor in decision to enroll | 5.83 | 6.09 | |||||||||||
| 60. Ability to design my own program as factor in decision to enroll | 5.42 | 5.74 | |||||||||||
| 61. Cost as factor in decision to enroll | 6.07 | 6.41 | |||||||||||
| 62. Tuition reimbursement from employer as factor in decision to enroll | 6.19 | 5.88 | |||||||||||
| 63. Availability of financial assistance as factor in decision to enroll | 6.07 | 6.39 | |||||||||||
| 64. Requirement for current or future job as factor in decision to enroll | 6.15 | 6.38 | |||||||||||
| 65. Reputation of institution as factor in decision to enroll | 6.26 | 6.27 | |||||||||||
| 66. Flexible pacing for completing a program as factor in decision to enroll | 6.22 | 6.42 | |||||||||||
| 67. Convenient time and place for classes as factor in decision to enroll | 6.43 | 6.57 | |||||||||||
| 68. Availability of online courses as factor in decision to enroll | 5.71 | 6.08 | |||||||||||
| 69. Distance from campus as factor in decision to enroll | 6.07 | 5.97 | |||||||||||
| 70. Labor union support/endorsement as factor in decision to enroll | 3.90 | 4.27 | |||||||||||
| 71. Courses held at employment site as factor in decision to enroll | 4.50 | 4.46 | |||||||||||
| 72. Employer endorsement as factor in decision to enroll | 4.80 | 5.05 | |||||||||||
| 73. Program accreditation by professional organization or trade group as factor in decision to enroll | 5.28 | 6.10 | |||||||||||
| 74. Availability of child care as factor in decision to enroll | 3.64 | 3.99 | |||||||||||
| 75. Availability of program I wanted as factor in decision to enroll | 6.36 | 6.62 | |||||||||||
| 76. High rate of job placement as factor in decision to enroll. | 6.06 | 6.25 | |||||||||||
| 77. Time required to complete program as factor in decision to enroll | 6.23 | 6.43 | |||||||||||
National Group Means are based on 19360 records
| * | Difference statistically significant at the .05 level |
| ** | Difference statistically significant at the .01 level |
| *** | Difference statistically significant at the .001 level |
Sort on each column to see data from highest to lowest.
| ALI Four-Year Sample | National Four-Year Adult Learners | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Scale / Item | Importance | Satisfaction | / | SD | Gap |
Importance | Satisfaction | / | SD | Gap |
Difference |
|
| Scale #1: Outreach | 6.32 | 5.55 | / | 1.07 | 0.77 | 6.46 | 5.65 | / | 1.20 | 0.81 | -0.10 | ||
| Scale #2: Life and Career Planning | 6.21 | 5.07 | / | 1.33 | 1.14 | 6.37 | 5.32 | / | 1.37 | 1.05 | -0.25** | ||
| Scale #3: Financing | 6.12 | 5.02 | / | 1.50 | 1.10 | 6.32 | 5.39 | / | 1.45 | 0.93 | -0.37*** | ||
| Scale #4: Assessment of Learning Outcomes | 5.60 | 5.04 | / | 1.18 | 0.56 | 6.06 | 5.41 | / | 1.29 | 0.65 | -0.37*** | ||
| Scale #5: Teaching - Learning Process | 5.97 | 5.45 | / | 1.04 | 0.52 | 6.31 | 5.72 | / | 1.17 | 0.59 | -0.27*** | ||
| Scale #6: Student Support Systems | 5.86 | 5.26 | / | 1.11 | 0.60 | 6.17 | 5.45 | / | 1.30 | 0.72 | -0.19* | ||
| Scale #7: Technology | 5.88 | 5.73 | / | 0.90 | 0.15 | 6.22 | 5.78 | / | 1.13 | 0.44 | -0.05 | ||
| Scale #8: Transitions | 6.03 | 5.28 | / | 1.27 | 0.75 | 6.21 | 5.45 | / | 1.31 | 0.76 | -0.17* | ||
National Group Means are based on 19360 records
| * | Difference statistically significant at the .05 level |
| ** | Difference statistically significant at the .01 level |
| *** | Difference statistically significant at the .001 level |
| ALI Four-Year Sample | National Four-Year Adult Learners | |||
|---|---|---|---|---|
| Summary | Difference | |||
| How would you rate your overall satisfaction with this program? | 5.65 | 5.77 | -0.12 | |
| 1=Not satisfied at all | 0% | 1% | ||
| 2=Not very satisfied | 2% | 2% | ||
| 3=Somewhat dissatisfied | 3% | 4% | ||
| 4=Neutral | 8% | 4% | ||
| 5=Somewhat satisfied | 18% | 14% | ||
| 6=Satisfied | 44% | 40% | ||
| 7=Very satisfied | 22% | 32% | ||
| Would you recommend this program to other adult learners? | 5.83 | 5.91 | -0.09 | |
| 1=Definitely not | 0% | 2% | ||
| 2=Probably not | 3% | 3% | ||
| 3=Maybe not | 1% | 2% | ||
| 4=I don't know | 6% | 5% | ||
| 5=Maybe yes | 11% | 10% | ||
| 6=Probably yes | 44% | 30% | ||
| 7=Definitely yes | 31% | 45% | ||
Sort on each column to see data from highest to lowest.
This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."
| ALI Four-Year Sample | National Four-Year Adult Learners | |||||||
|---|---|---|---|---|---|---|---|---|
|
Item | Importance % | Satisfaction % | Gap |
Importance % | Satisfaction % | Gap |
Difference |
| 1. My program allows me to pace my studies to fit my life and work schedules. | 85% | 59% | 26% | 90% | 58% | 32% | 1% | |
|
2. Sufficient course offerings within my program of study are available each term. | 89% | 49% | 40% | 88% | 52% | 36% | -3% |
| 3. This institution assists students who need help with the financial aid process. | 75% | 47% | 28% | 83% | 61% | 22% | -14% | |
| 4. My instructors involve me in evaluating my own learning. | 52% | 38% | 14% | 70% | 55% | 15% | -17% | |
| 5. I receive the help I need to improve my technology skills. | 49% | 42% | 7% | 68% | 56% | 12% | -14% | |
| 6. I receive timely direction on how to transfer to other institutions. | 54% | 37% | 17% | 56% | 41% | 15% | -4% | |
| 7. Staff are available to help me solve unique problems I encounter. | 76% | 60% | 16% | 84% | 63% | 21% | -3% | |
| 8. This institution provides students with the help they need to develop an education plan. | 78% | 56% | 22% | 87% | 64% | 23% | -8% | |
| 9. I receive adequate information about sources of financial assistance available to me. | 79% | 35% | 44% | 83% | 51% | 32% | -16% | |
|
10. I have a clear understanding of what I'm expected to learn in my classes. | 84% | 64% | 20% | 91% | 71% | 20% | -7% |
| 11. This institution offers strategies to help me cope with the multiple pressures of home, work, and my studies. | 63% | 34% | 29% | 73% | 41% | 32% | -7% | |
| 12. Technology support is available to me when I need it. | 67% | 69% | -2% | 79% | 66% | 13% | 3% | |
|
13. Processes and procedures for enrolling here are convenient. | 84% | 70% | 14% | 86% | 71% | 15% | -1% |
| 14. I receive guidance on which classes will transfer to programs here and elsewhere. | 76% | 53% | 23% | 78% | 51% | 27% | 2% | |
|
15. Advisors are knowledgeable about requirements for courses and programs of interest to me. | 85% | 58% | 27% | 90% | 66% | 24% | -8% |
|
16. Billing for tuition and fees is tailored to meet my specific needs. | 76% | 44% | 32% | 83% | 55% | 28% | -11% |
| 17. My instructors provide timely feedback about my academic progress. | 82% | 56% | 26% | 91% | 62% | 29% | -6% | |
| 18. This institution uses technology on a regular basis to communicate with me. | 68% | 78% | -10% | 79% | 80% | -1% | -2% | |
|
19. I receive timely responses to my requests for help and information. | 85% | 71% | 14% | 91% | 67% | 24% | 4% |
| 20. This institution periodically evaluates my skill level to guide my learning experiences. | 50% | 39% | 11% | 70% | 47% | 23% | -8% | |
|
21. My studies are closely related to my life and work goals. | 84% | 64% | 20% | 91% | 72% | 19% | -8% |
| 22. I receive the help I need to develop my academic skills, including reading, writing, and math. | 66% | 56% | 10% | 82% | 66% | 16% | -10% | |
| 23. I can make payments or inquiries about tuition at times that are convenient for me. | 77% | 58% | 19% | 83% | 66% | 17% | -8% | |
| 24. I receive the help I need to stay on track with my program of study. | 82% | 58% | 24% | 89% | 64% | 25% | -6% | |
| 25. I'm evaluated on the knowledge and skills I'll need in my life and career. | 74% | 42% | 32% | 84% | 58% | 26% | -16% | |
|
26. I am able to choose course delivery that fits my life circumstances. | 82% | 47% | 35% | 88% | 58% | 30% | -11% |
| 27. I am encouraged to apply the classes I've taken towards a degree or certificate. | 74% | 63% | 11% | 85% | 72% | 13% | -9% | |
| 28. This institution initiates many opportunities for me to connect with other adult learners. | 52% | 36% | 16% | 65% | 56% | 9% | -20% | |
| 29. My instructors respect student opinions and ideas that differ from their own. | 78% | 63% | 15% | 86% | 70% | 16% | -7% | |
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30. I am able to obtain information I need by phone, fax, e-mail, or online. | 85% | 78% | 7% | 89% | 77% | 12% | 1% |
| 31. This institution makes many support services available at convenient times and places. | 74% | 58% | 16% | 82% | 64% | 18% | -6% | |
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32. Technology enables me to get the services I need when I need them. | 75% | 69% | 6% | 86% | 72% | 14% | -3% |
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33. This institution explains what is needed for me to complete my program here. | 87% | 64% | 23% | 93% | 72% | 21% | -8% |
| 34. This institution provides "one-stop shopping" for most student support services. | 64% | 46% | 18% | 78% | 62% | 16% | -16% | |
| 35. Mentors are available to guide my career and life goals. | 72% | 39% | 33% | 77% | 53% | 24% | -14% | |
| 36. Most instructors use a variety of teaching methods. | 67% | 55% | 12% | 79% | 62% | 17% | -7% | |
| 37. I have many ways to demonstrate what I know. | 60% | 46% | 14% | 76% | 59% | 17% | -13% | |
| 38. My instructors encourage student-to-student interactions through a variety of techniques. | 45% | 48% | -3% | 66% | 65% | 1% | -17% | |
| 39. Information is available online to help me understand what I need to do next in my program of study. | 82% | 60% | 22% | 87% | 64% | 23% | -4% | |
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40. I receive the help I need to make decisions about courses and programs that interest me. | 84% | 60% | 24% | 87% | 64% | 23% | -4% |
| 41. Staff are available to help me with the employer tuition reimbursement process. | 77% | 58% | 19% | 77% | 55% | 22% | 3% | |
| 42. This institution evaluates students' academic skills for placement in reading, writing and math. | 55% | 49% | 6% | 71% | 63% | 8% | -14% | |
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43. The frequency of interactions with my instructors is satisfactory. | 77% | 65% | 12% | 85% | 72% | 13% | -7% |
| 44. I can receive credit for learning derived from my previous life and work experiences. | 70% | 37% | 33% | 82% | 49% | 33% | -12% | |
| 45. Instructors incorporate my life and work experiences in class activities and assignments. | 59% | 41% | 18% | 75% | 57% | 18% | -16% | |
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46. The learning experiences within my program of study challenge me to reach beyond what I know already. | 76% | 63% | 13% | 88% | 75% | 13% | -12% |
| 47. When I miss a deadline or fall behind in my studies, someone from the institution contacts me. | 58% | 25% | 33% | 71% | 45% | 26% | -20% | |
| 48. Campus item | 88% | 66% | 22% | |||||
| 49. Campus item | 76% | 59% | 17% | |||||
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50. Campus item | 80% | 73% | 7% | ||||
| 51. Campus item | 76% | 57% | 19% | |||||
|
52. Campus item | 74% | 69% | 5% | ||||
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53. Campus item | 85% | 69% | 16% | ||||
| 54. Campus item | 58% | 64% | -6% | |||||
| 55. Campus item | 71% | 41% | 30% | |||||
| 56. Campus item | 55% | 39% | 16% | |||||
| 57. Campus item | 52% | 45% | 7% | |||||
| 58. Ability to transfer credits as factor in decision to enroll | 79% | 81% | ||||||
| 59. Credit for learning gained from life and work experiences as factor in decision to enroll | 71% | 77% | ||||||
| 60. Ability to design my own program as factor in decision to enroll | 55% | 66% | ||||||
| 61. Cost as factor in decision to enroll | 73% | 85% | ||||||
| 62. Tuition reimbursement from employer as factor in decision to enroll | 78% | 72% | ||||||
| 63. Availability of financial assistance as factor in decision to enroll | 76% | 85% | ||||||
| 64. Requirement for current or future job as factor in decision to enroll | 76% | 85% | ||||||
| 65. Reputation of institution as factor in decision to enroll | 79% | 81% | ||||||
| 66. Flexible pacing for completing a program as factor in decision to enroll | 81% | 86% | ||||||
| 67. Convenient time and place for classes as factor in decision to enroll | 83% | 90% | ||||||
| 68. Availability of online courses as factor in decision to enroll | 66% | 77% | ||||||
| 69. Distance from campus as factor in decision to enroll | 74% | 74% | ||||||
| 70. Labor union support/endorsement as factor in decision to enroll | 29% | 39% | ||||||
| 71. Courses held at employment site as factor in decision to enroll | 42% | 42% | ||||||
| 72. Employer endorsement as factor in decision to enroll | 51% | 54% | ||||||
| 73. Program accreditation by professional organization or trade group as factor in decision to enroll | 58% | 78% | ||||||
| 74. Availability of child care as factor in decision to enroll | 32% | 37% | ||||||
| 75. Availability of program I wanted as factor in decision to enroll | 84% | 92% | ||||||
| 76. High rate of job placement as factor in decision to enroll. | 77% | 82% | ||||||
| 77. Time required to complete program as factor in decision to enroll | 79% | 87% | ||||||
National Group Means are based on 19360 records
Indicates the response option that was selected by the majority of survey participants.