PSI Sample
Parent Satisfaction Inventory
PSI Sample
Parent Satisfaction Inventory
Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.
Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results and can also be found at www.noellevitz.com/SSIInterpretiveGuides.
As you review and analyze your results, you may consider ordering additional reporting options from Ruffalo Noel Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.
We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.
Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.
The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons 
can be found in various areas to provide additional information about the data presented.
You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.
You may need to allow blocked content to fully review your report.
*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.
This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.
For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign 
for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign 
for significantly less) as compared with your comparison group.
This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star 
for items that are strengths or a flag 
for items that are challenges, as originally listed in your Strategic Planning Overview.
The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.
The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:
* Difference statistically significant at the .05 level
** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.
This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.
Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges.
The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.
This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.
Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges.
This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A 
indicates the response option that was selected by the majority of survey participants.
Note: These report options are not all included in the target group reporting.
You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.
We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.
| Strengths and Challenges | |
|---|---|
| Strengths |
vs. Comparison |
| 5. The campus is safe and secure. | |
| 25. Security staff respond quickly in emergencies. | |
| 51. I am confident my child will be successful academically at this institution. | |
| 6. The content of the courses within my child's major is valuable. | |
| 27. My child is able to experience intellectual growth at this institution. | |
| 28. There is a commitment to academic excellence on this campus. | |
| 53. If needed, my child can readily access medical care, either on campus or in the community. | |
| 37. Major requirements are clear and reasonable. | |
| 3. Admissions staff are knowledgeable. | |
| 36. This institution has a good reputation within the community. | |
| 57. Campus item 3 | |
| Challenges |
|
| 11. The instruction in my child's major field is excellent. | |
| 10. Academic advisors are concerned about my child's success as an individual. | |
| 39. The quality of instruction my child receives in most of his/her classes is excellent. | |
| 45. Nearly all of the faculty are knowledgeable in their field. | |
| 58. Campus item 4 | |
| 24. My child is able to register for classes he/she needs with few conflicts. | |
| 2. Faculty care about my child as an individual. | |
| 44. Tuition paid is a worthwhile investment. | |
| 14. Academic advisors help my child to set goals to work toward. | |
| 40. This institution shows concern for my child as an individual. | |
| 4. Financial aid counselors are helpful. | |
| Benchmarks | |
| Higher Satisfaction vs. National Four-Year Parents Form A | |
| 5. The campus is safe and secure. | |
| 50. I am confident my child will be well-prepared for his/her chosen career path when he/she graduates. | |
| 25. Security staff respond quickly in emergencies. | |
| 51. I am confident my child will be successful academically at this institution. | |
| 6. The content of the courses within my child's major is valuable. | |
| 10. Academic advisors are concerned about my child's success as an individual. | |
| 27. My child is able to experience intellectual growth at this institution. | |
| 23. Academic advisors are knowledgeable about requirements for majors within their area. | |
| 24. My child is able to register for classes he/she needs with few conflicts. | |
| 37. Major requirements are clear and reasonable. | |
| 14. Academic advisors help my child to set goals to work toward. | |
| 29. Academic support services (i.e., tutoring, testing) adequately meet the needs of my child. | |
| 3. Admissions staff are knowledgeable. | |
| 4. Financial aid counselors are helpful. | |
Sort on each column to see data from highest to lowest.
| PSI Sample | National Four-Year Parents Form A | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| |
Item | Importance | Satisfaction | / | SD | Gap |
Importance | Satisfaction | / | SD | Gap |
Difference |
|
| 1. The campus staff are caring and helpful. | 6.74 | 6.05 | / | 1.07 | 0.69 | 6.67 | 5.99 | / | 1.14 | 0.68 | 0.06 | ||
|
2. Faculty care about my child as an individual. | 6.73 | 5.85 | / | 1.23 | 0.88 | 6.69 | 5.84 | / | 1.23 | 0.85 | 0.01 | |
|
3. Admissions staff are knowledgeable. | 6.68 | 6.33 | / | 0.92 | 0.35 | 6.54 | 6.03 | / | 1.09 | 0.51 | 0.30*** | |
|
4. Financial aid counselors are helpful. | 6.68 | 5.97 | / | 1.31 | 0.71 | 6.55 | 5.75 | / | 1.39 | 0.80 | 0.22** | |
|
5. The campus is safe and secure. | 6.88 | 6.50 | / | 0.80 | 0.38 | 6.84 | 6.12 | / | 1.02 | 0.72 | 0.38*** | |
|
6. The content of the courses within my child's major is valuable. | 6.85 | 6.25 | / | 0.87 | 0.60 | 6.79 | 6.09 | / | 0.97 | 0.70 | 0.16*** | |
| 7. Administrators are approachable. | 6.56 | 5.99 | / | 1.22 | 0.57 | 6.36 | 5.85 | / | 1.24 | 0.51 | 0.14* | ||
| 8. Billing policies are reasonable. | 6.55 | 5.91 | / | 1.19 | 0.64 | 6.38 | 5.76 | / | 1.24 | 0.62 | 0.15* | ||
| 9. Financial aid awards are announced in time to be helpful in college and financial planning. | 6.67 | 6.12 | / | 1.12 | 0.55 | 6.54 | 5.86 | / | 1.28 | 0.68 | 0.26*** | ||
|
10. Academic advisors are concerned about my child's success as an individual. | 6.83 | 5.89 | / | 1.38 | 0.94 | 6.76 | 5.67 | / | 1.47 | 1.09 | 0.22** | |
|
11. The instruction in my child's major field is excellent. | 6.84 | 6.02 | / | 1.04 | 0.82 | 6.80 | 5.96 | / | 1.13 | 0.84 | 0.06 | |
| 12. Adequate financial aid is available for my child. | 6.56 | 5.27 | / | 1.56 | 1.29 | 6.61 | 5.27 | / | 1.61 | 1.34 | 0.00 | ||
| 13. Library resources and services are adequate. | 6.55 | 6.31 | / | 0.84 | 0.24 | 6.36 | 6.12 | / | 0.93 | 0.24 | 0.19*** | ||
|
14. Academic advisors help my child to set goals to work toward. | 6.71 | 5.84 | / | 1.29 | 0.87 | 6.57 | 5.55 | / | 1.44 | 1.02 | 0.29*** | |
| 15. The amount of student parking space on campus is adequate. | 5.90 | 5.49 | / | 1.48 | 0.41 | 5.65 | 4.90 | / | 1.67 | 0.75 | 0.59*** | ||
| 16. Living conditions in the residence halls are comfortable for my child. | 6.60 | 5.42 | / | 1.57 | 1.18 | 6.36 | 5.48 | / | 1.46 | 0.88 | -0.06 | ||
| 17. Faculty are fair and unbiased in their treatment of my child. | 6.73 | 6.05 | / | 1.15 | 0.68 | 6.68 | 5.98 | / | 1.14 | 0.70 | 0.07 | ||
| 18. Computer labs are adequate and accessible. | 6.51 | 6.18 | / | 0.94 | 0.33 | 6.20 | 5.96 | / | 1.01 | 0.24 | 0.22*** | ||
| 19. The personnel involved in registration are helpful. | 6.61 | 6.22 | / | 0.98 | 0.39 | 6.41 | 5.99 | / | 1.12 | 0.42 | 0.23*** | ||
| 20. Parking lots are well-lighted and secure. | 6.62 | 6.19 | / | 1.00 | 0.43 | 6.55 | 5.83 | / | 1.15 | 0.72 | 0.36*** | ||
| 21. It is an enjoyable experience for my child to be a student on this campus. | 6.75 | 6.20 | / | 1.12 | 0.55 | 6.71 | 6.23 | / | 1.11 | 0.48 | -0.03 | ||
| 22. Tutoring services are readily available. | 6.61 | 6.02 | / | 1.12 | 0.59 | 6.35 | 5.73 | / | 1.30 | 0.62 | 0.29*** | ||
| 23. Academic advisors are knowledgeable about requirements for majors within their area. | 6.80 | 6.16 | / | 1.12 | 0.64 | 6.76 | 5.86 | / | 1.33 | 0.90 | 0.30*** | ||
|
24. My child is able to register for classes he/she needs with few conflicts. | 6.76 | 5.99 | / | 1.25 | 0.77 | 6.65 | 5.63 | / | 1.40 | 1.02 | 0.36*** | |
|
25. Security staff respond quickly in emergencies. | 6.85 | 6.40 | / | 0.92 | 0.45 | 6.81 | 5.99 | / | 1.18 | 0.82 | 0.41*** | |
| 26. There is an adequate selection of food available in the cafeteria. | 6.43 | 5.73 | / | 1.30 | 0.70 | 6.18 | 5.37 | / | 1.56 | 0.81 | 0.36*** | ||
|
27. My child is able to experience intellectual growth at this institution. | 6.81 | 6.39 | / | 0.81 | 0.42 | 6.75 | 6.27 | / | 0.90 | 0.48 | 0.12** | |
|
28. There is a commitment to academic excellence on this campus. | 6.80 | 6.26 | / | 0.90 | 0.54 | 6.79 | 6.24 | / | 0.95 | 0.55 | 0.02 | |
| 29. Academic support services (i.e., tutoring, testing) adequately meet the needs of my child. | 6.69 | 6.12 | / | 1.04 | 0.57 | 6.55 | 5.82 | / | 1.23 | 0.73 | 0.30*** | ||
| 30. Our family is made to feel welcome on this campus. | 6.46 | 6.37 | / | 0.93 | 0.09 | 6.30 | 6.32 | / | 0.97 | -0.02 | 0.05 | ||
| 31. My child can easily get involved in campus organizations. | 6.54 | 6.30 | / | 1.05 | 0.24 | 6.31 | 6.17 | / | 1.04 | 0.14 | 0.13* | ||
| 32. Faculty provide timely feedback about the progress of my child in their courses. | 6.65 | 5.60 | / | 1.48 | 1.05 | 6.48 | 5.34 | / | 1.54 | 1.14 | 0.26** | ||
| 33. Admissions counselors accurately portray the campus in their recruiting practices. | 6.54 | 6.16 | / | 1.12 | 0.38 | 6.44 | 6.01 | / | 1.14 | 0.43 | 0.15** | ||
| 34. There are adequate services to help my child decide upon a career. | 6.64 | 6.07 | / | 1.03 | 0.57 | 6.54 | 5.73 | / | 1.28 | 0.81 | 0.34*** | ||
| 35. Class change (drop/add) policies are reasonable. | 6.46 | 6.17 | / | 0.96 | 0.29 | 6.27 | 5.94 | / | 1.09 | 0.33 | 0.23*** | ||
|
36. This institution has a good reputation within the community. | 6.68 | 6.56 | / | 0.70 | 0.12 | 6.58 | 6.49 | / | 0.79 | 0.09 | 0.07 | |
|
37. Major requirements are clear and reasonable. | 6.73 | 6.27 | / | 0.97 | 0.46 | 6.63 | 6.08 | / | 0.99 | 0.55 | 0.19*** | |
| 38. My child seldom gets the "run-around" when seeking information on this campus. | 6.65 | 5.87 | / | 1.25 | 0.78 | 6.53 | 5.59 | / | 1.41 | 0.94 | 0.28*** | ||
|
39. The quality of instruction my child receives in most of his/her classes is excellent. | 6.82 | 5.99 | / | 1.01 | 0.83 | 6.77 | 5.99 | / | 1.04 | 0.78 | 0.00 | |
|
40. This institution shows concern for my child as an individual. | 6.71 | 5.86 | / | 1.28 | 0.85 | 6.65 | 5.87 | / | 1.29 | 0.78 | -0.01 | |
| 41. There is a strong commitment to racial harmony at this campus. | 6.48 | 6.17 | / | 1.07 | 0.31 | 6.29 | 6.05 | / | 1.09 | 0.24 | 0.12* | ||
| 42. Student disciplinary procedures are fair. | 6.59 | 6.01 | / | 1.24 | 0.58 | 6.44 | 5.78 | / | 1.33 | 0.66 | 0.23** | ||
| 43. Faculty are usually available to my child outside of class (during office hours, by phone or by e-mail). | 6.66 | 6.10 | / | 1.07 | 0.56 | 6.53 | 5.97 | / | 1.17 | 0.56 | 0.13* | ||
|
44. Tuition paid is a worthwhile investment. | 6.72 | 5.75 | / | 1.26 | 0.97 | 6.72 | 5.86 | / | 1.22 | 0.86 | -0.11 | |
|
45. Nearly all of the faculty are knowledgeable in their field. | 6.78 | 6.07 | / | 0.99 | 0.71 | 6.75 | 6.06 | / | 1.01 | 0.69 | 0.01 | |
| 46. There is a good variety of courses provided on this campus. | 6.69 | 6.19 | / | 0.89 | 0.50 | 6.58 | 6.11 | / | 0.95 | 0.47 | 0.08 | ||
| 47. Channels for expressing complaints are readily available. | 6.51 | 5.58 | / | 1.43 | 0.93 | 6.33 | 5.39 | / | 1.50 | 0.94 | 0.19* | ||
| 48. On the whole, the campus is well-maintained. | 6.62 | 6.53 | / | 0.73 | 0.09 | 6.48 | 6.37 | / | 0.86 | 0.11 | 0.16*** | ||
| 49. Student activities fees are put to good use. | 6.33 | 5.76 | / | 1.21 | 0.57 | 6.16 | 5.63 | / | 1.22 | 0.53 | 0.13 | ||
| 50. I am confident my child will be well-prepared for his/her chosen career path when he/she graduates. | 6.87 | 6.17 | / | 1.00 | 0.70 | 6.81 | 6.05 | / | 1.10 | 0.76 | 0.12* | ||
|
51. I am confident my child will be successful academically at this institution. | 6.85 | 6.33 | / | 0.97 | 0.52 | 6.75 | 6.18 | / | 1.05 | 0.57 | 0.15** | |
| 52. The institution keeps me informed (i.e., newsletters, Websites, etc.). | 6.47 | 5.87 | / | 1.22 | 0.60 | 6.34 | 5.87 | / | 1.27 | 0.47 | 0.00 | ||
|
53. If needed, my child can readily access medical care, either on campus or in the community. | 6.77 | 6.22 | / | 1.13 | 0.55 | 6.68 | 6.14 | / | 1.14 | 0.54 | 0.08 | |
| 54. Adequate mental health services are available to students who need them, either on campus or in the community. | 6.53 | 5.94 | / | 1.31 | 0.59 | 6.41 | 5.88 | / | 1.27 | 0.53 | 0.06 | ||
| 55. Campus item 1 | 6.45 | 6.01 | / | 1.01 | 0.44 | ||||||||
| 56. Campus item 2 | 6.44 | 6.07 | / | 1.09 | 0.37 | ||||||||
|
57. Campus item 3 | 6.68 | 6.27 | / | 0.92 | 0.41 | |||||||
|
58. Campus item 4 | 6.77 | 5.68 | / | 1.42 | 1.09 | |||||||
| 65. Cost as a factor in the decision to enroll. | 6.48 | 6.32 | |||||||||||
| 66. Financial aid as a factor in the decision to enroll. | 6.54 | 6.28 | |||||||||||
| 67. Academic reputation as a factor in the decision to enroll. | 6.74 | 6.59 | |||||||||||
| 68. Size of institution as a factor in the decision to enroll. | 6.01 | 5.50 | |||||||||||
| 69. Opportunity to play sports as a factor in the decision to enroll. | 4.48 | 4.04 | |||||||||||
| 70. Recommendations from family/friends as a factor in the decision to enroll. | 5.23 | 5.15 | |||||||||||
| 71. Geographic setting as a factor in the decision to enroll. | 5.71 | 5.37 | |||||||||||
| 72. Campus appearance as a factor in the decision to enroll. | 6.18 | 5.86 | |||||||||||
| 73. Personalized attention prior to enrollment as a factor in the decision to enroll. | 6.28 | 6.01 | |||||||||||
| 74. Future employment opportunities as a factor in the decision to enroll. | 6.75 | 6.59 | |||||||||||
National Group Means are based on 19476 records
| * | Difference statistically significant at the .05 level |
| ** | Difference statistically significant at the .01 level |
| *** | Difference statistically significant at the .001 level |
Sort on each column to see data from highest to lowest.
| PSI Sample | National Four-Year Parents Form A | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Scale / Item | Importance | Satisfaction | / | SD | Gap |
Importance | Satisfaction | / | SD | Gap |
Difference |
|
| Student Centeredness | 6.59 | 6.14 | / | 0.92 | 0.45 | 6.45 | 6.07 | / | 0.94 | 0.38 | 0.07 | ||
| Campus Life | 6.49 | 5.68 | / | 1.06 | 0.81 | 6.28 | 5.53 | / | 1.09 | 0.75 | 0.15** | ||
| Instructional Effectiveness | 6.76 | 6.08 | / | 0.80 | 0.68 | 6.69 | 6.00 | / | 0.84 | 0.69 | 0.08* | ||
| Recruitment and Financial Aid Effectiveness | 6.63 | 5.98 | / | 0.94 | 0.65 | 6.53 | 5.79 | / | 1.02 | 0.74 | 0.19*** | ||
| Campus Support Services | 6.60 | 6.14 | / | 0.82 | 0.46 | 6.40 | 5.88 | / | 0.93 | 0.52 | 0.26*** | ||
| Academic Advising Effectiveness | 6.77 | 6.04 | / | 1.04 | 0.73 | 6.68 | 5.79 | / | 1.14 | 0.89 | 0.25*** | ||
| Registration Effectiveness | 6.60 | 6.07 | / | 0.88 | 0.53 | 6.43 | 5.82 | / | 0.95 | 0.61 | 0.25*** | ||
| Safety and Security | 6.58 | 6.16 | / | 0.80 | 0.42 | 6.47 | 5.71 | / | 1.00 | 0.76 | 0.45*** | ||
| Concern for the Individual | 6.75 | 5.91 | / | 1.08 | 0.84 | 6.69 | 5.84 | / | 1.10 | 0.85 | 0.07 | ||
| Service Excellence | 6.63 | 5.97 | / | 0.97 | 0.66 | 6.49 | 5.79 | / | 1.05 | 0.70 | 0.18*** | ||
| Campus Climate | 6.66 | 6.11 | / | 0.81 | 0.55 | 6.56 | 6.03 | / | 0.82 | 0.53 | 0.08* | ||
National Group Means are based on 19476 records
| * | Difference statistically significant at the .05 level |
| ** | Difference statistically significant at the .01 level |
| *** | Difference statistically significant at the .001 level |
| PSI Sample | National Four-Year Parents Form A | |||
|---|---|---|---|---|
| Summary | Difference | |||
| So far, how has your your child's college experience met your expectations? | 4.95 | 4.92 | 0.03 | |
| 1=Much worse than expected | 1% | 1% | ||
| 2=Quite a bit worse than I expected | 1% | 1% | ||
| 3=Worse than I expected | 6% | 6% | ||
| 4=About what I expected | 30% | 33% | ||
| 5=Better than I expected | 27% | 27% | ||
| 6=Quite a bit better than I expected | 17% | 14% | ||
| 7=Much better than expected | 15% | 15% | ||
| Rate your overall satisfaction with your child's experience here thus far. | 6.00 | 6.03 | -0.03 | |
| 1=Not satisfied at all | 0% | 0% | ||
| 2=Not very satisfied | 1% | 1% | ||
| 3=Somewhat dissatisfied | 5% | 4% | ||
| 4=Neutral | 3% | 2% | ||
| 5=Somewhat satisfied | 10% | 10% | ||
| 6=Satisfied | 35% | 36% | ||
| 7=Very satisfied | 43% | 42% | ||
| If you had to do it over again, would you want your child to enroll here? | 6.09 | 6.22 | -0.13* | |
| 1=Definitely not | 1% | 0% | ||
| 2=Probably not | 3% | 2% | ||
| 3=Maybe not | 2% | 2% | ||
| 4=I don't know | 4% | 3% | ||
| 5=Maybe yes | 6% | 5% | ||
| 6=Probably yes | 26% | 25% | ||
| 7=Definitely yes | 55% | 59% | ||
Sort on each column to see data from highest to lowest.
This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."
| PSI Sample | National Four-Year Parents Form A | |||||||
|---|---|---|---|---|---|---|---|---|
|
Item | Importance % | Satisfaction % | Gap |
Importance % | Satisfaction % | Gap |
Difference |
| 1. The campus staff are caring and helpful. | 96% | 76% | 20% | 96% | 77% | 19% | -1% | |
|
2. Faculty care about my child as an individual. | 96% | 70% | 26% | 96% | 71% | 25% | -1% |
|
3. Admissions staff are knowledgeable. | 93% | 85% | 8% | 91% | 78% | 13% | 7% |
|
4. Financial aid counselors are helpful. | 94% | 72% | 22% | 91% | 69% | 22% | 3% |
|
5. The campus is safe and secure. | 98% | 91% | 7% | 98% | 82% | 16% | 9% |
|
6. The content of the courses within my child's major is valuable. | 98% | 84% | 14% | 98% | 81% | 17% | 3% |
| 7. Administrators are approachable. | 90% | 75% | 15% | 84% | 72% | 12% | 3% | |
| 8. Billing policies are reasonable. | 90% | 72% | 18% | 87% | 70% | 17% | 2% | |
| 9. Financial aid awards are announced in time to be helpful in college and financial planning. | 93% | 78% | 15% | 91% | 72% | 19% | 6% | |
|
10. Academic advisors are concerned about my child's success as an individual. | 98% | 71% | 27% | 97% | 67% | 30% | 4% |
|
11. The instruction in my child's major field is excellent. | 97% | 75% | 22% | 98% | 76% | 22% | -1% |
| 12. Adequate financial aid is available for my child. | 89% | 51% | 38% | 92% | 53% | 39% | -2% | |
| 13. Library resources and services are adequate. | 90% | 87% | 3% | 86% | 83% | 3% | 4% | |
|
14. Academic advisors help my child to set goals to work toward. | 95% | 69% | 26% | 93% | 63% | 30% | 6% |
| 15. The amount of student parking space on campus is adequate. | 68% | 58% | 10% | 60% | 45% | 15% | 13% | |
| 16. Living conditions in the residence halls are comfortable for my child. | 92% | 60% | 32% | 87% | 62% | 25% | -2% | |
| 17. Faculty are fair and unbiased in their treatment of my child. | 95% | 78% | 17% | 96% | 79% | 17% | -1% | |
| 18. Computer labs are adequate and accessible. | 88% | 81% | 7% | 80% | 78% | 2% | 3% | |
| 19. The personnel involved in registration are helpful. | 92% | 84% | 8% | 88% | 78% | 10% | 6% | |
| 20. Parking lots are well-lighted and secure. | 92% | 84% | 8% | 90% | 73% | 17% | 11% | |
| 21. It is an enjoyable experience for my child to be a student on this campus. | 96% | 80% | 16% | 96% | 84% | 12% | -4% | |
| 22. Tutoring services are readily available. | 91% | 76% | 15% | 85% | 69% | 16% | 7% | |
| 23. Academic advisors are knowledgeable about requirements for majors within their area. | 97% | 81% | 16% | 97% | 74% | 23% | 7% | |
|
24. My child is able to register for classes he/she needs with few conflicts. | 97% | 76% | 21% | 96% | 66% | 30% | 10% |
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25. Security staff respond quickly in emergencies. | 97% | 87% | 10% | 97% | 78% | 19% | 9% |
| 26. There is an adequate selection of food available in the cafeteria. | 86% | 64% | 22% | 79% | 58% | 21% | 6% | |
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27. My child is able to experience intellectual growth at this institution. | 98% | 88% | 10% | 98% | 87% | 11% | 1% |
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28. There is a commitment to academic excellence on this campus. | 98% | 87% | 11% | 98% | 85% | 13% | 2% |
| 29. Academic support services (i.e., tutoring, testing) adequately meet the needs of my child. | 95% | 81% | 14% | 92% | 73% | 19% | 8% | |
| 30. Our family is made to feel welcome on this campus. | 85% | 86% | -1% | 82% | 87% | -5% | -1% | |
| 31. My child can easily get involved in campus organizations. | 90% | 83% | 7% | 84% | 83% | 1% | 0% | |
| 32. Faculty provide timely feedback about the progress of my child in their courses. | 94% | 63% | 31% | 91% | 58% | 33% | 5% | |
| 33. Admissions counselors accurately portray the campus in their recruiting practices. | 91% | 82% | 9% | 89% | 79% | 10% | 3% | |
| 34. There are adequate services to help my child decide upon a career. | 94% | 77% | 17% | 92% | 69% | 23% | 8% | |
| 35. Class change (drop/add) policies are reasonable. | 87% | 82% | 5% | 83% | 78% | 5% | 4% | |
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36. This institution has a good reputation within the community. | 95% | 93% | 2% | 93% | 92% | 1% | 1% |
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37. Major requirements are clear and reasonable. | 96% | 86% | 10% | 96% | 82% | 14% | 4% |
| 38. My child seldom gets the "run-around" when seeking information on this campus. | 94% | 72% | 22% | 93% | 66% | 27% | 6% | |
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39. The quality of instruction my child receives in most of his/her classes is excellent. | 98% | 77% | 21% | 98% | 78% | 20% | -1% |
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40. This institution shows concern for my child as an individual. | 95% | 72% | 23% | 95% | 74% | 21% | -2% |
| 41. There is a strong commitment to racial harmony at this campus. | 87% | 82% | 5% | 83% | 81% | 2% | 1% | |
| 42. Student disciplinary procedures are fair. | 91% | 78% | 13% | 89% | 73% | 16% | 5% | |
| 43. Faculty are usually available to my child outside of class (during office hours, by phone or by e-mail). | 94% | 79% | 15% | 93% | 77% | 16% | 2% | |
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44. Tuition paid is a worthwhile investment. | 94% | 69% | 25% | 97% | 72% | 25% | -3% |
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45. Nearly all of the faculty are knowledgeable in their field. | 96% | 79% | 17% | 98% | 81% | 17% | -2% |
| 46. There is a good variety of courses provided on this campus. | 95% | 83% | 12% | 95% | 82% | 13% | 1% | |
| 47. Channels for expressing complaints are readily available. | 87% | 63% | 24% | 85% | 60% | 25% | 3% | |
| 48. On the whole, the campus is well-maintained. | 92% | 90% | 2% | 91% | 89% | 2% | 1% | |
| 49. Student activities fees are put to good use. | 81% | 67% | 14% | 78% | 64% | 14% | 3% | |
| 50. I am confident my child will be well-prepared for his/her chosen career path when he/she graduates. | 98% | 82% | 16% | 98% | 79% | 19% | 3% | |
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51. I am confident my child will be successful academically at this institution. | 99% | 85% | 14% | 98% | 83% | 15% | 2% |
| 52. The institution keeps me informed (i.e., newsletters, Websites, etc.). | 86% | 71% | 15% | 85% | 72% | 13% | -1% | |
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53. If needed, my child can readily access medical care, either on campus or in the community. | 96% | 81% | 15% | 95% | 82% | 13% | -1% |
| 54. Adequate mental health services are available to students who need them, either on campus or in the community. | 88% | 75% | 13% | 87% | 73% | 14% | 2% | |
| 55. Campus item 1 | 87% | 75% | 12% | |||||
| 56. Campus item 2 | 87% | 75% | 12% | |||||
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57. Campus item 3 | 95% | 86% | 9% | ||||
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58. Campus item 4 | 96% | 62% | 34% | ||||
| 65. Cost as a factor in the decision to enroll. | 87% | 83% | ||||||
| 66. Financial aid as a factor in the decision to enroll. | 89% | 83% | ||||||
| 67. Academic reputation as a factor in the decision to enroll. | 97% | 93% | ||||||
| 68. Size of institution as a factor in the decision to enroll. | 70% | 55% | ||||||
| 69. Opportunity to play sports as a factor in the decision to enroll. | 33% | 28% | ||||||
| 70. Recommendations from family/friends as a factor in the decision to enroll. | 49% | 48% | ||||||
| 71. Geographic setting as a factor in the decision to enroll. | 61% | 51% | ||||||
| 72. Campus appearance as a factor in the decision to enroll. | 79% | 69% | ||||||
| 73. Personalized attention prior to enrollment as a factor in the decision to enroll. | 83% | 74% | ||||||
| 74. Future employment opportunities as a factor in the decision to enroll. | 95% | 92% | ||||||
National Group Means are based on 19476 records
Indicates the response option that was selected by the majority of survey participants.