ASPS Sample Year to Year
Adult Student Priorities Survey
ASPS Sample Year to Year
Adult Student Priorities Survey
Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.
Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results and can also be found at www.noellevitz.com/SSIInterpretiveGuides.
As you review and analyze your results, you may consider ordering additional reporting options from Ruffalo Noel Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.
We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.
Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.
The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons 
can be found in various areas to provide additional information about the data presented.
You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.
You may need to allow blocked content to fully review your report.
*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.
This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.
For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign 
for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign 
for significantly less) as compared with your comparison group.
This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star 
for items that are strengths or a flag 
for items that are challenges, as originally listed in your Strategic Planning Overview.
The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.
The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:
* Difference statistically significant at the .05 level
** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.
This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.
Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges.
The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.
This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.
Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges.
This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A 
indicates the response option that was selected by the majority of survey participants.
Note: These report options are not all included in the target group reporting.
You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.
We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.
| Strengths and Challenges | |
|---|---|
| Strengths |
vs. Comparison |
| 4. The content of the courses within my major is valuable. | |
| 42. Nearly all faculty are knowledgeable in their field. | |
| 5. Classroom locations are safe and secure for all students. | |
| 59. Campus item 9 | |
| 19. My academic advisor is knowledgeable about requirements in my major. | |
| 65. Campus item 15 | |
| 16. I am able to register for classes I need with few conflicts. | |
| 60. Campus item 10 | |
| 61. Campus item 11 | |
| 41. Major requirements are clear and reasonable. | |
| 20. Registration processes are reasonable and convenient for adults. | |
| 44. When students enroll at this institution, they develop a plan to complete their degree. | |
| 45. I am able to complete most of my enrollment tasks in one location. | |
| 52. Campus item 2 | |
| 28. My academic advisor is accessible by telephone and e-mail. | |
| Challenges |
|
| 35. The quality of instruction I receive in my program is excellent. | |
| 14. Faculty are fair and unbiased in their treatment of individual students. | |
| 21. Tuition paid is a worthwhile investment. | |
| 23. Adequate financial aid is available for most adult students. | |
| 53. Campus item 3 | |
| 2. Faculty care about me as an individual. | |
| 29. I seldom get the "run-around" when seeking information at this institution. | |
| 34. I receive complete information on the availability of financial aid. | |
| 46. This institution provides timely responses to student complaints. | |
| Trends | |
| Higher Satisfaction vs. March 2015 | |
| 5. Classroom locations are safe and secure for all students. | |
| 16. I am able to register for classes I need with few conflicts. | |
| 20. Registration processes are reasonable and convenient for adults. | |
| 56. Campus item 6 | |
Sort on each column to see data from highest to lowest.
| March 2017 | March 2015 | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| |
Item | Importance | Satisfaction | / | SD | Gap |
Importance | Satisfaction | / | SD | Gap |
Difference |
|
| 1. Adult students are made to feel welcome at this institution. | 6.39 | 5.98 | / | 1.34 | 0.41 | 6.34 | 5.93 | / | 1.41 | 0.41 | 0.05 | ||
|
2. Faculty care about me as an individual. | 6.49 | 5.65 | / | 1.57 | 0.84 | 6.52 | 5.76 | / | 1.50 | 0.76 | -0.11 | |
| 3. Classes are scheduled at times that are convenient for me. | 6.45 | 5.42 | / | 1.67 | 1.03 | 6.37 | 5.59 | / | 1.49 | 0.78 | -0.17* | ||
|
4. The content of the courses within my major is valuable. | 6.69 | 6.10 | / | 1.15 | 0.59 | 6.67 | 6.07 | / | 1.16 | 0.60 | 0.03 | |
|
5. Classroom locations are safe and secure for all students. | 6.66 | 6.39 | / | 0.98 | 0.27 | 6.58 | 6.19 | / | 1.23 | 0.39 | 0.20*** | |
| 6. Financial aid counselors are helpful to adult students. | 6.46 | 5.62 | / | 1.59 | 0.84 | 6.44 | 5.15 | / | 1.81 | 1.29 | 0.47*** | ||
| 7. The staff at this institution are caring and helpful. | 6.54 | 5.78 | / | 1.45 | 0.76 | 6.56 | 5.90 | / | 1.39 | 0.66 | -0.12 | ||
| 8. My academic advisor is available at times that are convenient for me. | 6.40 | 5.92 | / | 1.46 | 0.48 | 6.35 | 6.00 | / | 1.34 | 0.35 | -0.08 | ||
| 9. Billing policies are reasonable for adult students. | 6.35 | 5.48 | / | 1.61 | 0.87 | 6.27 | 5.25 | / | 1.66 | 1.02 | 0.23** | ||
| 10. Admissions representatives are knowledgeable. | 6.47 | 6.09 | / | 1.19 | 0.38 | 6.37 | 5.96 | / | 1.32 | 0.41 | 0.13 | ||
| 11. My academic advisor is concerned about my success as an individual. | 6.55 | 5.93 | / | 1.50 | 0.62 | 6.50 | 5.98 | / | 1.42 | 0.52 | -0.05 | ||
| 12. Computer labs are adequate and accessible for adult students. | 6.46 | 5.58 | / | 1.72 | 0.88 | 6.41 | 5.39 | / | 1.75 | 1.02 | 0.19* | ||
| 13. The amount of student parking is adequate. | 6.20 | 5.64 | / | 1.51 | 0.56 | 6.18 | 5.41 | / | 1.67 | 0.77 | 0.23** | ||
|
14. Faculty are fair and unbiased in their treatment of individual students. | 6.62 | 5.64 | / | 1.65 | 0.98 | 6.56 | 5.71 | / | 1.58 | 0.85 | -0.07 | |
| 15. Library resources and services are adequate for adults. | 6.45 | 5.87 | / | 1.45 | 0.58 | 6.40 | 5.67 | / | 1.53 | 0.73 | 0.20* | ||
|
16. I am able to register for classes I need with few conflicts. | 6.59 | 6.16 | / | 1.32 | 0.43 | 6.47 | 5.97 | / | 1.36 | 0.50 | 0.19* | |
| 17. Business office hours are convenient for adult students. | 6.38 | 6.07 | / | 1.20 | 0.31 | 6.26 | 5.89 | / | 1.26 | 0.37 | 0.18** | ||
| 18. Parking lots are well-lighted and secure. | 6.40 | 5.87 | / | 1.40 | 0.53 | 6.45 | 5.63 | / | 1.53 | 0.82 | 0.24** | ||
|
19. My academic advisor is knowledgeable about requirements in my major. | 6.60 | 6.24 | / | 1.25 | 0.36 | 6.57 | 6.22 | / | 1.19 | 0.35 | 0.02 | |
|
20. Registration processes are reasonable and convenient for adults. | 6.57 | 6.25 | / | 1.10 | 0.32 | 6.48 | 6.05 | / | 1.23 | 0.43 | 0.20** | |
|
21. Tuition paid is a worthwhile investment. | 6.59 | 5.35 | / | 1.71 | 1.24 | 6.61 | 5.28 | / | 1.78 | 1.33 | 0.07 | |
| 22. Security staff respond quickly in emergencies. | 6.54 | 5.79 | / | 1.41 | 0.75 | 6.48 | 5.65 | / | 1.50 | 0.83 | 0.14 | ||
|
23. Adequate financial aid is available for most adult students. | 6.53 | 5.64 | / | 1.55 | 0.89 | 6.50 | 5.55 | / | 1.65 | 0.95 | 0.09 | |
| 24. There is a commitment to academic excellence at this institution. | 6.63 | 5.86 | / | 1.40 | 0.77 | 6.62 | 5.89 | / | 1.44 | 0.73 | -0.03 | ||
| 25. Admissions representatives respond to adult students' unique needs. | 6.48 | 6.04 | / | 1.26 | 0.44 | 6.38 | 5.94 | / | 1.26 | 0.44 | 0.10 | ||
| 26. Faculty provide timely feedback about my progress. | 6.56 | 5.79 | / | 1.37 | 0.77 | 6.57 | 5.81 | / | 1.42 | 0.76 | -0.02 | ||
| 27. This institution has a good reputation within the community. | 6.45 | 5.62 | / | 1.55 | 0.83 | 6.41 | 5.54 | / | 1.63 | 0.87 | 0.08 | ||
|
28. My academic advisor is accessible by telephone and e-mail. | 6.50 | 6.10 | / | 1.33 | 0.40 | 6.53 | 6.18 | / | 1.17 | 0.35 | -0.08 | |
|
29. I seldom get the "run-around" when seeking information at this institution. | 6.49 | 5.51 | / | 1.70 | 0.98 | 6.48 | 5.51 | / | 1.68 | 0.97 | 0.00 | |
| 30. Academic support services adequately meet the needs of adult students. | 6.50 | 5.97 | / | 1.27 | 0.53 | 6.49 | 5.89 | / | 1.40 | 0.60 | 0.08 | ||
| 31. I am able to register for classes by personal computer, fax, or telephone. | 6.38 | 5.85 | / | 1.64 | 0.53 | 6.32 | 5.79 | / | 1.53 | 0.53 | 0.06 | ||
| 32. My classes provide opportunities to improve my technology skills. | 6.23 | 5.79 | / | 1.46 | 0.44 | 6.17 | 5.83 | / | 1.34 | 0.34 | -0.04 | ||
| 33. Channels are readily available for adult students to express complaints. | 6.36 | 5.42 | / | 1.79 | 0.94 | 6.29 | 5.38 | / | 1.72 | 0.91 | 0.04 | ||
|
34. I receive complete information on the availability of financial aid. | 6.48 | 5.60 | / | 1.61 | 0.88 | 6.51 | 5.39 | / | 1.73 | 1.12 | 0.21* | |
|
35. The quality of instruction I receive in my program is excellent. | 6.64 | 5.73 | / | 1.48 | 0.91 | 6.66 | 5.85 | / | 1.40 | 0.81 | -0.12 | |
| 36. Vending or snack bar food options are readily available. | 5.98 | 5.07 | / | 1.90 | 0.91 | 5.84 | 4.99 | / | 1.86 | 0.85 | 0.08 | ||
| 37. Part-time faculty are competent as classroom instructors. | 6.53 | 5.83 | / | 1.38 | 0.70 | 6.45 | 5.86 | / | 1.35 | 0.59 | -0.03 | ||
| 38. Career services are adequate and accessible for adult students. | 6.45 | 5.93 | / | 1.26 | 0.52 | 6.45 | 5.91 | / | 1.28 | 0.54 | 0.02 | ||
| 39. This institution responds quickly to my requests for information. | 6.48 | 5.81 | / | 1.39 | 0.67 | 6.48 | 5.79 | / | 1.47 | 0.69 | 0.02 | ||
| 40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person. | 6.52 | 6.06 | / | 1.26 | 0.46 | 6.50 | 6.07 | / | 1.24 | 0.43 | -0.01 | ||
|
41. Major requirements are clear and reasonable. | 6.58 | 6.12 | / | 1.22 | 0.46 | 6.58 | 6.10 | / | 1.25 | 0.48 | 0.02 | |
|
42. Nearly all faculty are knowledgeable in their field. | 6.66 | 6.14 | / | 1.16 | 0.52 | 6.64 | 6.18 | / | 1.15 | 0.46 | -0.04 | |
| 43. This institution offers a variety of payment plans for adult students. | 6.46 | 5.80 | / | 1.45 | 0.66 | 6.44 | 5.61 | / | 1.58 | 0.83 | 0.19* | ||
|
44. When students enroll at this institution, they develop a plan to complete their degree. | 6.56 | 6.14 | / | 1.22 | 0.42 | 6.54 | 6.08 | / | 1.23 | 0.46 | 0.06 | |
|
45. I am able to complete most of my enrollment tasks in one location. | 6.55 | 6.29 | / | 1.11 | 0.26 | 6.50 | 6.21 | / | 1.18 | 0.29 | 0.08 | |
|
46. This institution provides timely responses to student complaints. | 6.48 | 5.56 | / | 1.65 | 0.92 | 6.47 | 5.55 | / | 1.64 | 0.92 | 0.01 | |
| 47. Bookstore hours are convenient for adult students. | 6.21 | 5.62 | / | 1.57 | 0.59 | 6.15 | 5.50 | / | 1.59 | 0.65 | 0.12 | ||
| 48. I am aware of whom to contact for questions about programs and services. | 6.42 | 5.81 | / | 1.50 | 0.61 | 6.41 | 5.80 | / | 1.44 | 0.61 | 0.01 | ||
| 49. There are sufficient options within my program of study. | 6.44 | 5.80 | / | 1.46 | 0.64 | 6.48 | 5.82 | / | 1.42 | 0.66 | -0.02 | ||
| 50. My advisor helps me apply my academic major to specific career goals. | 6.50 | 5.86 | / | 1.54 | 0.64 | 6.49 | 5.88 | / | 1.45 | 0.61 | -0.02 | ||
| 51. Campus item 1 | 6.44 | 5.93 | / | 1.36 | 0.51 | 6.35 | 5.75 | / | 1.44 | 0.60 | 0.18* | ||
|
52. Campus item 2 | 6.55 | 6.30 | / | 1.12 | 0.25 | 6.53 | 6.21 | / | 1.13 | 0.32 | 0.09 | |
|
53. Campus item 3 | 6.51 | 5.64 | / | 1.55 | 0.87 | 6.47 | 5.49 | / | 1.69 | 0.98 | 0.15 | |
| 54. Campus item 4 | 6.43 | 5.89 | / | 1.37 | 0.54 | 6.44 | 5.78 | / | 1.43 | 0.66 | 0.11 | ||
| 55. Campus item 5 | 6.48 | 6.06 | / | 1.26 | 0.42 | 6.49 | 5.92 | / | 1.28 | 0.57 | 0.14* | ||
| 56. Campus item 6 | 6.50 | 5.92 | / | 1.45 | 0.58 | 6.44 | 5.73 | / | 1.52 | 0.71 | 0.19* | ||
| 57. Campus item 7 | 6.47 | 5.99 | / | 1.33 | 0.48 | 6.36 | 5.90 | / | 1.40 | 0.46 | 0.09 | ||
| 58. Campus item 8 | 6.44 | 5.89 | / | 1.41 | 0.55 | 6.42 | 5.96 | / | 1.32 | 0.46 | -0.07 | ||
|
59. Campus item 9 | 6.62 | 6.13 | / | 1.39 | 0.49 | 6.54 | 6.14 | / | 1.36 | 0.40 | -0.01 | |
|
60. Campus item 10 | 6.59 | 6.35 | / | 1.31 | 0.24 | 6.57 | 6.35 | / | 1.18 | 0.22 | 0.00 | |
|
61. Campus item 11 | 6.59 | 6.07 | / | 1.24 | 0.52 | 6.58 | 6.15 | / | 1.19 | 0.43 | -0.08 | |
| 62. Campus item 12 | 6.34 | 5.42 | / | 1.87 | 0.92 | 6.25 | 5.29 | / | 1.93 | 0.96 | 0.13 | ||
| 63. Campus item 13 | 6.35 | 5.86 | / | 1.44 | 0.49 | 6.39 | 5.87 | / | 1.33 | 0.52 | -0.01 | ||
| 64. Campus item 14 | 6.39 | 5.82 | / | 1.51 | 0.57 | 6.41 | 5.82 | / | 1.33 | 0.59 | 0.00 | ||
|
65. Campus item 15 | 6.60 | 6.27 | / | 1.11 | 0.33 | 6.59 | 6.24 | / | 1.11 | 0.35 | 0.03 | |
| 71. Cost as factor in decision to enroll. | 6.08 | 5.99 | |||||||||||
| 72. Financial aid/scholarship opportunities as factor in decision to enroll. | 6.11 | 6.06 | |||||||||||
| 73. Academic reputation as factor in decision to enroll. | 6.28 | 6.20 | |||||||||||
| 74. Size of institution as factor in decision to enroll. | 5.71 | 5.77 | |||||||||||
| 75. Future employment opportunities as factor in decision to enroll. | 6.39 | 6.38 | |||||||||||
| 76. Recommendations from family/friends/employer as factor in decision to enroll. | 5.72 | 5.55 | |||||||||||
| 77. Campus location (close to home/work) as factor in decision to enroll. | 6.00 | 5.91 | |||||||||||
| 78. Availability of evening/weekend courses as factor in decision to enroll. | 5.68 | 5.59 | |||||||||||
| 79. Personalized attention prior to enrollment as factor in decision to enroll. | 6.05 | 6.09 | |||||||||||
| * | Difference statistically significant at the .05 level |
| ** | Difference statistically significant at the .01 level |
| *** | Difference statistically significant at the .001 level |
Sort on each column to see data from highest to lowest.
| March 2017 | March 2015 | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Scale / Item | Importance | Satisfaction | / | SD | Gap |
Importance | Satisfaction | / | SD | Gap |
Difference |
|
| Instructional Effectiveness | 6.55 | 5.88 | / | 1.08 | 0.67 | 6.54 | 5.91 | / | 1.08 | 0.63 | -0.03 | ||
| Safety and Security | 6.44 | 5.94 | / | 1.05 | 0.50 | 6.42 | 5.73 | / | 1.18 | 0.69 | 0.21*** | ||
| Academic Advising | 6.53 | 6.05 | / | 1.13 | 0.48 | 6.51 | 6.07 | / | 1.09 | 0.44 | -0.02 | ||
| Admissions and Financial Aid | 6.48 | 5.79 | / | 1.17 | 0.69 | 6.44 | 5.59 | / | 1.27 | 0.85 | 0.20** | ||
| Academic Services | 6.42 | 5.79 | / | 1.22 | 0.63 | 6.38 | 5.66 | / | 1.25 | 0.72 | 0.13* | ||
| Registration Effectiveness | 6.46 | 5.90 | / | 1.11 | 0.56 | 6.39 | 5.78 | / | 1.11 | 0.61 | 0.12* | ||
| Service Excellence | 6.46 | 5.66 | / | 1.34 | 0.80 | 6.45 | 5.66 | / | 1.32 | 0.79 | 0.00 | ||
| Campus Climate | 6.51 | 5.74 | / | 1.17 | 0.77 | 6.49 | 5.73 | / | 1.21 | 0.76 | 0.01 | ||
| * | Difference statistically significant at the .05 level |
| ** | Difference statistically significant at the .01 level |
| *** | Difference statistically significant at the .001 level |
| March 2017 | March 2015 | |||
|---|---|---|---|---|
| Summary | Difference | |||
| So far, how has your college experience met your expectations? | 4.70 | 4.81 | -0.11 | |
| 1=Much worse than expected | 2% | 2% | ||
| 2=Quite a bit worse than I expected | 1% | 1% | ||
| 3=Worse than I expected | 12% | 9% | ||
| 4=About what I expected | 33% | 32% | ||
| 5=Better than I expected | 21% | 23% | ||
| 6=Quite a bit better than I expected | 11% | 14% | ||
| 7=Much better than expected | 16% | 15% | ||
| Rate your overall satisfaction with your experience here thus far. | 5.34 | 5.51 | -0.17* | |
| 1=Not satisfied at all | 1% | 1% | ||
| 2=Not very satisfied | 3% | 3% | ||
| 3=Somewhat dissatisfied | 9% | 6% | ||
| 4=Neutral | 11% | 10% | ||
| 5=Somewhat satisfied | 15% | 12% | ||
| 6=Satisfied | 35% | 41% | ||
| 7=Very satisfied | 23% | 24% | ||
| All in all, if you had to do it over, would you enroll here again? | 5.34 | 5.41 | -0.07 | |
| 1=Definitely not | 4% | 4% | ||
| 2=Probably not | 7% | 8% | ||
| 3=Maybe not | 4% | 5% | ||
| 4=I don't know | 8% | 9% | ||
| 5=Maybe yes | 13% | 9% | ||
| 6=Probably yes | 29% | 25% | ||
| 7=Definitely yes | 31% | 37% | ||
Sort on each column to see data from highest to lowest.
This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."
| March 2017 | March 2015 | |||||||
|---|---|---|---|---|---|---|---|---|
|
Item | Importance % | Satisfaction % | Gap |
Importance % | Satisfaction % | Gap |
Difference |
| 1. Adult students are made to feel welcome at this institution. | 85% | 74% | 11% | 84% | 75% | 9% | -1% | |
|
2. Faculty care about me as an individual. | 88% | 67% | 21% | 89% | 70% | 19% | -3% |
| 3. Classes are scheduled at times that are convenient for me. | 85% | 57% | 28% | 83% | 63% | 20% | -6% | |
|
4. The content of the courses within my major is valuable. | 94% | 78% | 16% | 94% | 78% | 16% | 0% |
|
5. Classroom locations are safe and secure for all students. | 93% | 88% | 5% | 90% | 82% | 8% | 6% |
| 6. Financial aid counselors are helpful to adult students. | 87% | 64% | 23% | 87% | 54% | 33% | 10% | |
| 7. The staff at this institution are caring and helpful. | 90% | 69% | 21% | 91% | 74% | 17% | -5% | |
| 8. My academic advisor is available at times that are convenient for me. | 85% | 74% | 11% | 84% | 76% | 8% | -2% | |
| 9. Billing policies are reasonable for adult students. | 84% | 59% | 25% | 81% | 53% | 28% | 6% | |
| 10. Admissions representatives are knowledgeable. | 89% | 78% | 11% | 84% | 73% | 11% | 5% | |
| 11. My academic advisor is concerned about my success as an individual. | 90% | 75% | 15% | 88% | 75% | 13% | 0% | |
| 12. Computer labs are adequate and accessible for adult students. | 88% | 66% | 22% | 86% | 60% | 26% | 6% | |
| 13. The amount of student parking is adequate. | 80% | 63% | 17% | 78% | 61% | 17% | 2% | |
|
14. Faculty are fair and unbiased in their treatment of individual students. | 93% | 68% | 25% | 91% | 68% | 23% | 0% |
| 15. Library resources and services are adequate for adults. | 87% | 71% | 16% | 86% | 68% | 18% | 3% | |
|
16. I am able to register for classes I need with few conflicts. | 91% | 80% | 11% | 89% | 76% | 13% | 4% |
| 17. Business office hours are convenient for adult students. | 84% | 75% | 9% | 81% | 73% | 8% | 2% | |
| 18. Parking lots are well-lighted and secure. | 85% | 72% | 13% | 87% | 66% | 21% | 6% | |
|
19. My academic advisor is knowledgeable about requirements in my major. | 92% | 82% | 10% | 90% | 82% | 8% | 0% |
|
20. Registration processes are reasonable and convenient for adults. | 91% | 82% | 9% | 88% | 78% | 10% | 4% |
|
21. Tuition paid is a worthwhile investment. | 91% | 56% | 35% | 92% | 57% | 35% | -1% |
| 22. Security staff respond quickly in emergencies. | 89% | 68% | 21% | 88% | 65% | 23% | 3% | |
|
23. Adequate financial aid is available for most adult students. | 89% | 64% | 25% | 89% | 65% | 24% | -1% |
| 24. There is a commitment to academic excellence at this institution. | 93% | 70% | 23% | 93% | 74% | 19% | -4% | |
| 25. Admissions representatives respond to adult students' unique needs. | 88% | 76% | 12% | 87% | 75% | 12% | 1% | |
| 26. Faculty provide timely feedback about my progress. | 91% | 66% | 25% | 92% | 69% | 23% | -3% | |
| 27. This institution has a good reputation within the community. | 87% | 64% | 23% | 86% | 62% | 24% | 2% | |
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28. My academic advisor is accessible by telephone and e-mail. | 89% | 79% | 10% | 90% | 81% | 9% | -2% |
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29. I seldom get the "run-around" when seeking information at this institution. | 89% | 62% | 27% | 89% | 63% | 26% | -1% |
| 30. Academic support services adequately meet the needs of adult students. | 89% | 73% | 16% | 88% | 73% | 15% | 0% | |
| 31. I am able to register for classes by personal computer, fax, or telephone. | 85% | 72% | 13% | 84% | 73% | 11% | -1% | |
| 32. My classes provide opportunities to improve my technology skills. | 81% | 71% | 10% | 77% | 71% | 6% | 0% | |
| 33. Channels are readily available for adult students to express complaints. | 85% | 61% | 24% | 82% | 61% | 21% | 0% | |
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34. I receive complete information on the availability of financial aid. | 88% | 63% | 25% | 89% | 59% | 30% | 4% |
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35. The quality of instruction I receive in my program is excellent. | 93% | 68% | 25% | 93% | 71% | 22% | -3% |
| 36. Vending or snack bar food options are readily available. | 73% | 52% | 21% | 68% | 49% | 19% | 3% | |
| 37. Part-time faculty are competent as classroom instructors. | 91% | 70% | 21% | 88% | 71% | 17% | -1% | |
| 38. Career services are adequate and accessible for adult students. | 88% | 73% | 15% | 88% | 73% | 15% | 0% | |
| 39. This institution responds quickly to my requests for information. | 89% | 69% | 20% | 89% | 71% | 18% | -2% | |
| 40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person. | 90% | 76% | 14% | 89% | 77% | 12% | -1% | |
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41. Major requirements are clear and reasonable. | 92% | 79% | 13% | 92% | 79% | 13% | 0% |
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42. Nearly all faculty are knowledgeable in their field. | 93% | 80% | 13% | 93% | 81% | 12% | -1% |
| 43. This institution offers a variety of payment plans for adult students. | 87% | 69% | 18% | 87% | 64% | 23% | 5% | |
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44. When students enroll at this institution, they develop a plan to complete their degree. | 91% | 79% | 12% | 91% | 77% | 14% | 2% |
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45. I am able to complete most of my enrollment tasks in one location. | 91% | 84% | 7% | 88% | 82% | 6% | 2% |
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46. This institution provides timely responses to student complaints. | 88% | 63% | 25% | 88% | 65% | 23% | -2% |
| 47. Bookstore hours are convenient for adult students. | 80% | 63% | 17% | 78% | 62% | 16% | 1% | |
| 48. I am aware of whom to contact for questions about programs and services. | 86% | 69% | 17% | 86% | 69% | 17% | 0% | |
| 49. There are sufficient options within my program of study. | 88% | 69% | 19% | 89% | 71% | 18% | -2% | |
| 50. My advisor helps me apply my academic major to specific career goals. | 89% | 72% | 17% | 88% | 73% | 15% | -1% | |
| 51. Campus item 1 | 87% | 73% | 14% | 85% | 69% | 16% | 4% | |
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52. Campus item 2 | 90% | 83% | 7% | 90% | 81% | 9% | 2% |
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53. Campus item 3 | 89% | 65% | 24% | 88% | 63% | 25% | 2% |
| 54. Campus item 4 | 88% | 72% | 16% | 88% | 69% | 19% | 3% | |
| 55. Campus item 5 | 89% | 78% | 11% | 89% | 73% | 16% | 5% | |
| 56. Campus item 6 | 90% | 74% | 16% | 87% | 67% | 20% | 7% | |
| 57. Campus item 7 | 88% | 75% | 13% | 83% | 71% | 12% | 4% | |
| 58. Campus item 8 | 86% | 72% | 14% | 86% | 74% | 12% | -2% | |
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59. Campus item 9 | 93% | 80% | 13% | 91% | 80% | 11% | 0% |
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60. Campus item 10 | 91% | 85% | 6% | 91% | 85% | 6% | 0% |
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61. Campus item 11 | 91% | 76% | 15% | 92% | 80% | 12% | -4% |
| 62. Campus item 12 | 86% | 62% | 24% | 82% | 59% | 23% | 3% | |
| 63. Campus item 13 | 83% | 71% | 12% | 85% | 70% | 15% | 1% | |
| 64. Campus item 14 | 86% | 70% | 16% | 87% | 69% | 18% | 1% | |
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65. Campus item 15 | 92% | 83% | 9% | 91% | 83% | 8% | 0% |
| 71. Cost as factor in decision to enroll. | 77% | 74% | ||||||
| 72. Financial aid/scholarship opportunities as factor in decision to enroll. | 78% | 77% | ||||||
| 73. Academic reputation as factor in decision to enroll. | 82% | 81% | ||||||
| 74. Size of institution as factor in decision to enroll. | 66% | 68% | ||||||
| 75. Future employment opportunities as factor in decision to enroll. | 87% | 86% | ||||||
| 76. Recommendations from family/friends/employer as factor in decision to enroll. | 68% | 63% | ||||||
| 77. Campus location (close to home/work) as factor in decision to enroll. | 76% | 72% | ||||||
| 78. Availability of evening/weekend courses as factor in decision to enroll. | 72% | 69% | ||||||
| 79. Personalized attention prior to enrollment as factor in decision to enroll. | 76% | 75% | ||||||
Indicates the response option that was selected by the majority of survey participants.
Indicates the response option that was selected by the majority of survey participants.