Welcome...

Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.

Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results and can also be found at www.noellevitz.com/SSIInterpretiveGuides.

As you review and analyze your results, you may consider ordering additional reporting options from Ruffalo Noel Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons Information Button can be found in various areas to provide additional information about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

  • Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
  • Item Report: responses for each individual item on the survey
  • Scale Report: responses for the survey scales and the items clustered within the scales
  • Summary Report: responses to the summary items on the survey
  • Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
  • Demographic Report: responses to the demographic items on the survey

*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign Plus Sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign Minus Sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A Star indicates the response option that was selected by the majority of survey participants.

Note: These report options are not all included in the target group reporting.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.

Strategic Planning Overview
Strengths and Challenges
Strengthsi vs. Comparison i
4. The content of the courses within my major is valuable. +
5. Classroom locations are safe and secure for all students.  
52. Campus item 2  
42. Nearly all faculty are knowledgeable in their field. +
59. Campus item 9  
60. Campus item 10  
65. Campus item 15  
35. The quality of instruction I receive in my program is excellent. +
15. Library resources and services are adequate for adults. +
61. Campus item 11  
45. I am able to complete most of my enrollment tasks in one location.  
20. Registration processes are reasonable and convenient for adults. +
12. Computer labs are adequate and accessible for adult students. +
41. Major requirements are clear and reasonable. +
1. Adult students are made to feel welcome at this institution.  
58. Campus item 8  
Challengesi  
26. Faculty provide timely feedback about my progress. +
43. This institution offers a variety of payment plans for adult students. +
53. Campus item 3  
46. This institution provides timely responses to student complaints. +
56. Campus item 6  
Comparison
Higher Satisfaction vs. National Adult Students Undergraduate  
4. The content of the courses within my major is valuable.  
42. Nearly all faculty are knowledgeable in their field.  
35. The quality of instruction I receive in my program is excellent.  
15. Library resources and services are adequate for adults.  
16. I am able to register for classes I need with few conflicts.  
48. I am aware of whom to contact for questions about programs and services.  
20. Registration processes are reasonable and convenient for adults.  
12. Computer labs are adequate and accessible for adult students.  
26. Faculty provide timely feedback about my progress.  
30. Academic support services adequately meet the needs of adult students.  
41. Major requirements are clear and reasonable.  
43. This institution offers a variety of payment plans for adult students.  
44. When students enroll at this institution, they develop a plan to complete their degree.  
Higher Importance vs. National Adult Students Undergraduate  
15. Library resources and services are adequate for adults.  
12. Computer labs are adequate and accessible for adult students.  
Item Report

Sort on each column to see data from highest to lowest.

    Undergraduate National Adult Students Undergraduate  
i Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
Strength 01. Adult students are made to feel welcome at this institution. 6.51 6.27/1.12 0.24 6.43 6.14/1.21 0.29 0.13
  02. Faculty care about me as an individual. 6.43 6.00/1.27 0.43 6.44 5.91/1.34 0.53 0.09
  03. Classes are scheduled at times that are convenient for me. 6.48 5.64/1.61 0.84 6.58 5.80/1.49 0.78 -0.16
Strength 04. The content of the courses within my major is valuable. 6.66 6.23/1.14 0.43 6.65 6.02/1.21 0.63 0.21**
Strength 05. Classroom locations are safe and secure for all students. 6.64 6.49/0.91 0.15 6.53 6.38/1.03 0.15 0.11
  06. Financial aid counselors are helpful to adult students. 6.41 5.70/1.61 0.71 6.43 5.67/1.60 0.76 0.03
  07. The staff at this institution are caring and helpful. 6.52 6.07/1.20 0.45 6.55 6.04/1.26 0.51 0.03
  08. My academic advisor is available at times that are convenient for me. 6.41 5.95/1.50 0.46 6.44 5.91/1.48 0.53 0.04
  09. Billing policies are reasonable for adult students. 6.34 5.66/1.57 0.68 6.38 5.55/1.58 0.83 0.11
  10. Admissions representatives are knowledgeable. 6.45 6.03/1.25 0.42 6.47 5.99/1.33 0.48 0.04
  11. My academic advisor is concerned about my success as an individual. 6.52 6.01/1.43 0.51 6.50 5.87/1.53 0.63 0.14
Strength 12. Computer labs are adequate and accessible for adult students. 6.54 6.22/1.30 0.32 6.29 5.89/1.48 0.40 0.33***
  13. The amount of student parking is adequate. 6.10 5.66/1.57 0.44 6.12 5.52/1.78 0.60 0.14
  14. Faculty are fair and unbiased in their treatment of individual students. 6.56 6.07/1.35 0.49 6.56 5.97/1.37 0.59 0.10
Strength 15. Library resources and services are adequate for adults. 6.59 6.31/1.10 0.28 6.39 6.00/1.30 0.39 0.31***
  16. I am able to register for classes I need with few conflicts. 6.58 6.08/1.44 0.50 6.59 5.85/1.48 0.74 0.23*
  17. Business office hours are convenient for adult students. 6.41 6.18/1.09 0.23 6.36 5.85/1.37 0.51 0.33***
  18. Parking lots are well-lighted and secure. 6.31 5.82/1.49 0.49 6.32 5.80/1.45 0.52 0.02
  19. My academic advisor is knowledgeable about requirements in my major. 6.52 6.18/1.24 0.34 6.62 6.08/1.37 0.54 0.10
Strength 20. Registration processes are reasonable and convenient for adults. 6.55 6.23/1.09 0.32 6.55 6.07/1.28 0.48 0.16*
  21. Tuition paid is a worthwhile investment. 6.46 5.60/1.69 0.86 6.59 5.59/1.57 1.00 0.01
  22. Security staff respond quickly in emergencies. 6.49 5.76/1.45 0.73 6.41 5.77/1.42 0.64 -0.01
  23. Adequate financial aid is available for most adult students. 6.44 5.73/1.55 0.71 6.53 5.53/1.67 1.00 0.20
  24. There is a commitment to academic excellence at this institution. 6.61 6.17/1.18 0.44 6.63 6.06/1.28 0.57 0.11
  25. Admissions representatives respond to adult students' unique needs. 6.46 6.08/1.25 0.38 6.43 5.94/1.33 0.49 0.14
Challenge 26. Faculty provide timely feedback about my progress. 6.54 5.94/1.30 0.60 6.55 5.76/1.42 0.79 0.18*
  27. This institution has a good reputation within the community. 6.40 5.88/1.37 0.52 6.44 5.99/1.31 0.45 -0.11
  28. My academic advisor is accessible by telephone and e-mail. 6.49 6.10/1.33 0.39 6.53 6.13/1.33 0.40 -0.03
  29. I seldom get the "run-around" when seeking information at this institution. 6.40 5.78/1.55 0.62 6.48 5.70/1.61 0.78 0.08
  30. Academic support services adequately meet the needs of adult students. 6.54 6.14/1.14 0.40 6.48 5.92/1.37 0.56 0.22**
  31. I am able to register for classes by personal computer, fax, or telephone. 6.37 5.84/1.72 0.53 6.47 6.07/1.41 0.40 -0.23*
  32. My classes provide opportunities to improve my technology skills. 6.40 6.05/1.35 0.35 6.23 5.87/1.36 0.36 0.18*
  33. Channels are readily available for adult students to express complaints. 6.39 5.94/1.47 0.45 6.28 5.45/1.70 0.83 0.49***
  34. I receive complete information on the availability of financial aid. 6.44 5.78/1.63 0.66 6.47 5.56/1.68 0.91 0.22*
Strength 35. The quality of instruction I receive in my program is excellent. 6.60 6.24/1.06 0.36 6.66 5.96/1.33 0.70 0.28***
  36. Vending or snack bar food options are readily available. 6.12 5.74/1.68 0.38 5.70 5.47/1.67 0.23 0.27*
  37. Part-time faculty are competent as classroom instructors. 6.46 6.11/1.16 0.35 6.45 5.90/1.35 0.55 0.21*
  38. Career services are adequate and accessible for adult students. 6.45 6.08/1.21 0.37 6.34 5.75/1.44 0.59 0.33***
  39. This institution responds quickly to my requests for information. 6.51 6.04/1.24 0.47 6.51 5.88/1.39 0.63 0.16
  40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person. 6.48 6.13/1.24 0.35 6.51 6.11/1.22 0.40 0.02
Strength 41. Major requirements are clear and reasonable. 6.53 6.25/1.17 0.28 6.62 5.99/1.33 0.63 0.26**
Strength 42. Nearly all faculty are knowledgeable in their field. 6.62 6.36/0.97 0.26 6.67 6.19/1.15 0.48 0.17*
Challenge 43. This institution offers a variety of payment plans for adult students. 6.52 5.96/1.41 0.56 6.43 5.67/1.55 0.76 0.29**
  44. When students enroll at this institution, they develop a plan to complete their degree. 6.51 6.19/1.22 0.32 6.58 5.99/1.38 0.59 0.20*
Strength 45. I am able to complete most of my enrollment tasks in one location. 6.57 6.36/1.00 0.21 6.55 6.23/1.17 0.32 0.13
Challenge 46. This institution provides timely responses to student complaints. 6.50 5.97/1.32 0.53 6.41 5.58/1.63 0.83 0.39***
  47. Bookstore hours are convenient for adult students. 6.40 5.87/1.46 0.53 6.20 5.56/1.65 0.64 0.31**
  48. I am aware of whom to contact for questions about programs and services. 6.56 6.11/1.26 0.45 6.48 5.79/1.53 0.69 0.32***
  49. There are sufficient options within my program of study. 6.48 5.88/1.41 0.60 6.51 5.74/1.45 0.77 0.14
  50. My advisor helps me apply my academic major to specific career goals. 6.49 5.90/1.53 0.59 6.46 5.65/1.64 0.81 0.25*
  51. Campus item 1 6.47 6.09/1.27 0.38    
Strength 52. Campus item 2 6.64 6.50/0.91 0.14    
Challenge 53. Campus item 3 6.51 5.94/1.39 0.57    
  54. Campus item 4 6.42 5.91/1.46 0.51    
  55. Campus item 5 6.49 6.15/1.32 0.34    
Challenge 56. Campus item 6 6.50 5.80/1.62 0.70    
  57. Campus item 7 6.51 6.15/1.31 0.36    
Strength 58. Campus item 8 6.51 6.21/1.23 0.30    
Strength 59. Campus item 9 6.61 6.29/1.16 0.32    
Strength 60. Campus item 10 6.61 6.39/1.22 0.22    
Strength 61. Campus item 11 6.59 6.28/1.04 0.31    
  62. Campus item 12 6.46 5.68/1.84 0.78    
  63. Campus item 13 6.49 6.13/1.24 0.36    
  64. Campus item 14 6.52 6.17/1.22 0.35    
Strength 65. Campus item 15 6.61 6.34/1.02 0.27    
  71. Cost as factor in decision to enroll. 6.09     6.16    
  72. Financial aid/scholarship opportunities as factor in decision to enroll. 6.16     6.17    
  73. Academic reputation as factor in decision to enroll. 6.27     6.32    
  74. Size of institution as factor in decision to enroll. 5.99     5.58    
  75. Future employment opportunities as factor in decision to enroll. 6.43     6.24    
  76. Recommendations from family/friends/employer as factor in decision to enroll. 5.83     5.65    
  77. Campus location (close to home/work) as factor in decision to enroll. 6.09     6.14    
  78. Availability of evening/weekend courses as factor in decision to enroll. 6.26     6.19    
  79. Personalized attention prior to enrollment as factor in decision to enroll. 6.17     6.08    

National Group Means are based on 32356 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Scale Report

Sort on each column to see data from highest to lowest.

    Undergraduate National Adult Students Undergraduate  
i Scale / Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  Instructional Effectiveness 6.53 6.12/0.93 0.41 6.54 5.96/1.02 0.58 0.16**
  02. Faculty care about me as an individual. 6.43 6.00/1.27 0.43 6.44 5.91/1.34 0.53 0.09
Strength 04. The content of the courses within my major is valuable. 6.66 6.23/1.14 0.43 6.65 6.02/1.21 0.63 0.21**
  14. Faculty are fair and unbiased in their treatment of individual students. 6.56 6.07/1.35 0.49 6.56 5.97/1.37 0.59 0.10
  24. There is a commitment to academic excellence at this institution. 6.61 6.17/1.18 0.44 6.63 6.06/1.28 0.57 0.11
Challenge 26. Faculty provide timely feedback about my progress. 6.54 5.94/1.30 0.60 6.55 5.76/1.42 0.79 0.18*
  32. My classes provide opportunities to improve my technology skills. 6.40 6.05/1.35 0.35 6.23 5.87/1.36 0.36 0.18*
Strength 35. The quality of instruction I receive in my program is excellent. 6.60 6.24/1.06 0.36 6.66 5.96/1.33 0.70 0.28***
  37. Part-time faculty are competent as classroom instructors. 6.46 6.11/1.16 0.35 6.45 5.90/1.35 0.55 0.21*
  40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person. 6.48 6.13/1.24 0.35 6.51 6.11/1.22 0.40 0.02
Strength 41. Major requirements are clear and reasonable. 6.53 6.25/1.17 0.28 6.62 5.99/1.33 0.63 0.26**
Strength 42. Nearly all faculty are knowledgeable in their field. 6.62 6.36/0.97 0.26 6.67 6.19/1.15 0.48 0.17*
  49. There are sufficient options within my program of study. 6.48 5.88/1.41 0.60 6.51 5.74/1.45 0.77 0.14
  Safety and Security 6.38 5.94/1.08 0.44 6.35 5.89/1.10 0.46 0.05
Strength 05. Classroom locations are safe and secure for all students. 6.64 6.49/0.91 0.15 6.53 6.38/1.03 0.15 0.11
  13. The amount of student parking is adequate. 6.10 5.66/1.57 0.44 6.12 5.52/1.78 0.60 0.14
  18. Parking lots are well-lighted and secure. 6.31 5.82/1.49 0.49 6.32 5.80/1.45 0.52 0.02
  22. Security staff respond quickly in emergencies. 6.49 5.76/1.45 0.73 6.41 5.77/1.42 0.64 -0.01
  Academic Advising 6.50 6.09/1.08 0.41 6.54 5.95/1.18 0.59 0.14*
  08. My academic advisor is available at times that are convenient for me. 6.41 5.95/1.50 0.46 6.44 5.91/1.48 0.53 0.04
  11. My academic advisor is concerned about my success as an individual. 6.52 6.01/1.43 0.51 6.50 5.87/1.53 0.63 0.14
  19. My academic advisor is knowledgeable about requirements in my major. 6.52 6.18/1.24 0.34 6.62 6.08/1.37 0.54 0.10
  28. My academic advisor is accessible by telephone and e-mail. 6.49 6.10/1.33 0.39 6.53 6.13/1.33 0.40 -0.03
Strength 41. Major requirements are clear and reasonable. 6.53 6.25/1.17 0.28 6.62 5.99/1.33 0.63 0.26**
  44. When students enroll at this institution, they develop a plan to complete their degree. 6.51 6.19/1.22 0.32 6.58 5.99/1.38 0.59 0.20*
  50. My advisor helps me apply my academic major to specific career goals. 6.49 5.90/1.53 0.59 6.46 5.65/1.64 0.81 0.25*
  Admissions and Financial Aid 6.44 5.86/1.19 0.58 6.47 5.74/1.24 0.73 0.12
  06. Financial aid counselors are helpful to adult students. 6.41 5.70/1.61 0.71 6.43 5.67/1.60 0.76 0.03
  10. Admissions representatives are knowledgeable. 6.45 6.03/1.25 0.42 6.47 5.99/1.33 0.48 0.04
  23. Adequate financial aid is available for most adult students. 6.44 5.73/1.55 0.71 6.53 5.53/1.67 1.00 0.20
  25. Admissions representatives respond to adult students' unique needs. 6.46 6.08/1.25 0.38 6.43 5.94/1.33 0.49 0.14
  34. I receive complete information on the availability of financial aid. 6.44 5.78/1.63 0.66 6.47 5.56/1.68 0.91 0.22*
  Academic Services 6.50 6.13/0.99 0.37 6.35 5.84/1.15 0.51 0.29***
Strength 12. Computer labs are adequate and accessible for adult students. 6.54 6.22/1.30 0.32 6.29 5.89/1.48 0.40 0.33***
Strength 15. Library resources and services are adequate for adults. 6.59 6.31/1.10 0.28 6.39 6.00/1.30 0.39 0.31***
  30. Academic support services adequately meet the needs of adult students. 6.54 6.14/1.14 0.40 6.48 5.92/1.37 0.56 0.22**
  38. Career services are adequate and accessible for adult students. 6.45 6.08/1.21 0.37 6.34 5.75/1.44 0.59 0.33***
  47. Bookstore hours are convenient for adult students. 6.40 5.87/1.46 0.53 6.20 5.56/1.65 0.64 0.31**
  Registration Effectiveness 6.48 6.00/1.06 0.48 6.49 5.89/1.05 0.60 0.11
  03. Classes are scheduled at times that are convenient for me. 6.48 5.64/1.61 0.84 6.58 5.80/1.49 0.78 -0.16
  09. Billing policies are reasonable for adult students. 6.34 5.66/1.57 0.68 6.38 5.55/1.58 0.83 0.11
  16. I am able to register for classes I need with few conflicts. 6.58 6.08/1.44 0.50 6.59 5.85/1.48 0.74 0.23*
  17. Business office hours are convenient for adult students. 6.41 6.18/1.09 0.23 6.36 5.85/1.37 0.51 0.33***
Strength 20. Registration processes are reasonable and convenient for adults. 6.55 6.23/1.09 0.32 6.55 6.07/1.28 0.48 0.16*
  31. I am able to register for classes by personal computer, fax, or telephone. 6.37 5.84/1.72 0.53 6.47 6.07/1.41 0.40 -0.23*
Challenge 43. This institution offers a variety of payment plans for adult students. 6.52 5.96/1.41 0.56 6.43 5.67/1.55 0.76 0.29**
Strength 45. I am able to complete most of my enrollment tasks in one location. 6.57 6.36/1.00 0.21 6.55 6.23/1.17 0.32 0.13
  Service Excellence 6.48 5.99/1.09 0.49 6.45 5.75/1.27 0.70 0.24**
  07. The staff at this institution are caring and helpful. 6.52 6.07/1.20 0.45 6.55 6.04/1.26 0.51 0.03
  29. I seldom get the "run-around" when seeking information at this institution. 6.40 5.78/1.55 0.62 6.48 5.70/1.61 0.78 0.08
  33. Channels are readily available for adult students to express complaints. 6.39 5.94/1.47 0.45 6.28 5.45/1.70 0.83 0.49***
  39. This institution responds quickly to my requests for information. 6.51 6.04/1.24 0.47 6.51 5.88/1.39 0.63 0.16
Challenge 46. This institution provides timely responses to student complaints. 6.50 5.97/1.32 0.53 6.41 5.58/1.63 0.83 0.39***
  48. I am aware of whom to contact for questions about programs and services. 6.56 6.11/1.26 0.45 6.48 5.79/1.53 0.69 0.32***
  Campus Climate 6.49 6.01/0.98 0.48 6.49 5.90/1.07 0.59 0.11
Strength 01. Adult students are made to feel welcome at this institution. 6.51 6.27/1.12 0.24 6.43 6.14/1.21 0.29 0.13
  02. Faculty care about me as an individual. 6.43 6.00/1.27 0.43 6.44 5.91/1.34 0.53 0.09
Strength 05. Classroom locations are safe and secure for all students. 6.64 6.49/0.91 0.15 6.53 6.38/1.03 0.15 0.11
  07. The staff at this institution are caring and helpful. 6.52 6.07/1.20 0.45 6.55 6.04/1.26 0.51 0.03
  21. Tuition paid is a worthwhile investment. 6.46 5.60/1.69 0.86 6.59 5.59/1.57 1.00 0.01
  24. There is a commitment to academic excellence at this institution. 6.61 6.17/1.18 0.44 6.63 6.06/1.28 0.57 0.11
  27. This institution has a good reputation within the community. 6.40 5.88/1.37 0.52 6.44 5.99/1.31 0.45 -0.11
  29. I seldom get the "run-around" when seeking information at this institution. 6.40 5.78/1.55 0.62 6.48 5.70/1.61 0.78 0.08
  33. Channels are readily available for adult students to express complaints. 6.39 5.94/1.47 0.45 6.28 5.45/1.70 0.83 0.49***
  50. My advisor helps me apply my academic major to specific career goals. 6.49 5.90/1.53 0.59 6.46 5.65/1.64 0.81 0.25*

National Group Means are based on 32356 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Summary Report
  Undergraduate National Adult Students Undergraduate  
Summary     Difference
So far, how has your college experience met your expectations? 5.10 5.02 0.08
1=Much worse than expected 1% 1%   
2=Quite a bit worse than I expected 1% 1%   
3=Worse than I expected 7% 7%   
4=About what I expected 26% 27%   
5=Better than I expected 23% 25%   
6=Quite a bit better than I expected 14% 14%   
7=Much better than expected 24% 21%   
Rate your overall satisfaction with your experience here thus far. 5.67 5.68 -0.01
1=Not satisfied at all 0% 1%   
2=Not very satisfied 1% 2%   
3=Somewhat dissatisfied 4% 5%   
4=Neutral 12% 7%   
5=Somewhat satisfied 14% 13%   
6=Satisfied 34% 38%   
7=Very satisfied 31% 30%   
All in all, if you had to do it over, would you enroll here again? 5.61 5.75 -0.14
1=Definitely not 1% 2%   
2=Probably not 7% 4%   
3=Maybe not 2% 3%   
4=I don't know 8% 7%   
5=Maybe yes 12% 9%   
6=Probably yes 29% 26%   
7=Definitely yes 37% 44%   
Item Percentage Report

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

    Undergraduate National Adult Students Undergraduate  
i Item Importance % Satisfaction % Gap i Importance % Satisfaction % Gap i Difference i
Strength 01. Adult students are made to feel welcome at this institution. 88% 81% 7% 86% 80% 6% 1%
  02. Faculty care about me as an individual. 84% 72% 12% 87% 72% 15% 0%
  03. Classes are scheduled at times that are convenient for me. 86% 62% 24% 91% 69% 22% -7%
Strength 04. The content of the courses within my major is valuable. 93% 82% 11% 93% 76% 17% 6%
Strength 05. Classroom locations are safe and secure for all students. 92% 89% 3% 89% 87% 2% 2%
  06. Financial aid counselors are helpful to adult students. 85% 65% 20% 86% 66% 20% -1%
  07. The staff at this institution are caring and helpful. 89% 75% 14% 91% 76% 15% -1%
  08. My academic advisor is available at times that are convenient for me. 84% 73% 11% 87% 73% 14% 0%
  09. Billing policies are reasonable for adult students. 83% 64% 19% 85% 62% 23% 2%
  10. Admissions representatives are knowledgeable. 86% 74% 12% 88% 75% 13% -1%
  11. My academic advisor is concerned about my success as an individual. 88% 75% 13% 88% 72% 16% 3%
Strength 12. Computer labs are adequate and accessible for adult students. 89% 81% 8% 82% 72% 10% 9%
  13. The amount of student parking is adequate. 76% 62% 14% 77% 65% 12% -3%
  14. Faculty are fair and unbiased in their treatment of individual students. 91% 78% 13% 91% 75% 16% 3%
Strength 15. Library resources and services are adequate for adults. 90% 82% 8% 85% 75% 10% 7%
  16. I am able to register for classes I need with few conflicts. 91% 78% 13% 92% 71% 21% 7%
  17. Business office hours are convenient for adult students. 84% 76% 8% 84% 71% 13% 5%
  18. Parking lots are well-lighted and secure. 82% 70% 12% 83% 69% 14% 1%
  19. My academic advisor is knowledgeable about requirements in my major. 88% 78% 10% 92% 78% 14% 0%
Strength 20. Registration processes are reasonable and convenient for adults. 91% 82% 9% 91% 78% 13% 4%
  21. Tuition paid is a worthwhile investment. 86% 65% 21% 91% 63% 28% 2%
  22. Security staff respond quickly in emergencies. 88% 68% 20% 85% 67% 18% 1%
  23. Adequate financial aid is available for most adult students. 85% 67% 18% 89% 62% 27% 5%
  24. There is a commitment to academic excellence at this institution. 90% 79% 11% 93% 77% 16% 2%
  25. Admissions representatives respond to adult students' unique needs. 88% 77% 11% 87% 73% 14% 4%
Challenge 26. Faculty provide timely feedback about my progress. 91% 72% 19% 91% 68% 23% 4%
  27. This institution has a good reputation within the community. 86% 70% 16% 87% 75% 12% -5%
  28. My academic advisor is accessible by telephone and e-mail. 89% 76% 13% 90% 79% 11% -3%
  29. I seldom get the "run-around" when seeking information at this institution. 86% 69% 17% 89% 68% 21% 1%
  30. Academic support services adequately meet the needs of adult students. 90% 79% 11% 89% 73% 16% 6%
  31. I am able to register for classes by personal computer, fax, or telephone. 86% 71% 15% 88% 78% 10% -7%
  32. My classes provide opportunities to improve my technology skills. 87% 79% 8% 80% 70% 10% 9%
  33. Channels are readily available for adult students to express complaints. 86% 73% 13% 81% 60% 21% 13%
  34. I receive complete information on the availability of financial aid. 86% 70% 16% 88% 64% 24% 6%
Strength 35. The quality of instruction I receive in my program is excellent. 92% 81% 11% 94% 74% 20% 7%
  36. Vending or snack bar food options are readily available. 76% 70% 6% 64% 60% 4% 10%
  37. Part-time faculty are competent as classroom instructors. 90% 78% 12% 88% 72% 16% 6%
  38. Career services are adequate and accessible for adult students. 89% 79% 10% 84% 68% 16% 11%
  39. This institution responds quickly to my requests for information. 91% 77% 14% 90% 72% 18% 5%
  40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person. 88% 77% 11% 90% 78% 12% -1%
Strength 41. Major requirements are clear and reasonable. 90% 84% 6% 93% 75% 18% 9%
Strength 42. Nearly all faculty are knowledgeable in their field. 91% 86% 5% 94% 82% 12% 4%
Challenge 43. This institution offers a variety of payment plans for adult students. 89% 74% 15% 86% 66% 20% 8%
  44. When students enroll at this institution, they develop a plan to complete their degree. 89% 81% 8% 91% 75% 16% 6%
Strength 45. I am able to complete most of my enrollment tasks in one location. 92% 87% 5% 90% 82% 8% 5%
Challenge 46. This institution provides timely responses to student complaints. 88% 73% 15% 86% 64% 22% 9%
  47. Bookstore hours are convenient for adult students. 85% 70% 15% 79% 63% 16% 7%
  48. I am aware of whom to contact for questions about programs and services. 91% 78% 13% 88% 70% 18% 8%
  49. There are sufficient options within my program of study. 89% 72% 17% 90% 67% 23% 5%
  50. My advisor helps me apply my academic major to specific career goals. 90% 73% 17% 88% 66% 22% 7%
  51. Campus item 1 89% 76% 13%
Strength 52. Campus item 2 94% 89% 5%
Challenge 53. Campus item 3 87% 72% 15%
  54. Campus item 4 87% 72% 15%
  55. Campus item 5 88% 80% 8%
Challenge 56. Campus item 6 91% 71% 20%
  57. Campus item 7 89% 80% 9%
Strength 58. Campus item 8 89% 82% 7%
Strength 59. Campus item 9 92% 84% 8%
Strength 60. Campus item 10 92% 85% 7%
Strength 61. Campus item 11 91% 83% 8%
  62. Campus item 12 89% 69% 20%
  63. Campus item 13 88% 79% 9%
  64. Campus item 14 90% 79% 11%
Strength 65. Campus item 15 92% 84% 8%
  71. Cost as factor in decision to enroll. 76% 78%
  72. Financial aid/scholarship opportunities as factor in decision to enroll. 78% 79%
  73. Academic reputation as factor in decision to enroll. 83% 83%
  74. Size of institution as factor in decision to enroll. 74% 62%
  75. Future employment opportunities as factor in decision to enroll. 87% 81%
  76. Recommendations from family/friends/employer as factor in decision to enroll. 71% 65%
  77. Campus location (close to home/work) as factor in decision to enroll. 80% 79%
  78. Availability of evening/weekend courses as factor in decision to enroll. 83% 81%
  79. Personalized attention prior to enrollment as factor in decision to enroll. 79% 76%

National Group Means are based on 32356 records

Demographics

Star Indicates the response option that was selected by the majority of survey participants.

Gender

    N %
Primary Population Female 189 65.17%
  Male 101 34.83%
  Total 290 100%
  No Answer 1  

Age

    N %
  24 and under 66 22.92%
Primary Population 25 to 34 130 45.14%
  35 to 44 56 19.44%
  45 and over 36 12.50%
  Total 288 100%
  No Answer 3  

Ethnicity/Race

    N %
  African-American 111 38.14%
  American Indian or Alaskan Native 5 1.72%
  Asian or Pacific Islander 6 2.06%
Primary Population Caucasian/White 124 42.61%
  Hispanic 15 5.15%
  Other race 14 4.81%
  Race - Prefer not to respond 16 5.50%
  Total 291 100%
  No Answer 0  

Current Enrollment Status

    N %
  Day 138 48.25%
Primary Population Evening 142 49.65%
  Weekend 6 2.10%
  Total 286 100%
  No Answer 5  

Current Class Load

    N %
Primary Population Full-time 265 91.70%
  Part-time 24 8.30%
  Total 289 100%
  No Answer 2  

Class Level

    N %
  First year 82 28.18%
Primary Population Second year 89 30.58%
  Third year 62 21.31%
  Fourth year 58 19.93%
  Special student 0 0%
  Graduate/professional 0 0%
  Other class level 0 0%
  Total 291 100%
  No Answer 0  

Current GPA

    N %
  No credits earned 14 4.86%
  1.99 or below 2 0.69%
  2.0 - 2.49 28 9.72%
  2.5 - 2.99 39 13.54%
  3.0 - 3.49 93 32.29%
Primary Population 3.5 or above 112 38.89%
  Total 288 100%
  No Answer 3  

Educational Goal

    N %
  Associate degree 81 27.93%
  Vocational/technical program 1 0.34%
  Transfer to another institution 1 0.34%
Primary Population Bachelor's degree 139 47.93%
  Master's degree 38 13.10%
  Doctorate or professional degree 29 10.00%
  Certification (initial/renewal) 0 0%
  Self-improvement/pleasure 0 0%
  Job-related training 0 0%
  Other educational goal 1 0.34%
  Total 290 100%
  No Answer 1  

Employment

    N %
Primary Population Full-time off campus 120 41.24%
  Part-time off campus 65 22.34%
  Full-time on campus 21 7.22%
  Part-time on campus 4 1.37%
  Not employed 81 27.84%
  Total 291 100%
  No Answer 0  

Current Residence

    N %
  Own house 91 31.49%
Primary Population Rent room / apartment / house 129 44.64%
  Relative's home 49 16.96%
  Other residence 20 6.92%
  Total 289 100%
  No Answer 2  

Residence Classification

    N %
Primary Population In-state 263 90.38%
  Out-of-state 27 9.28%
  International (not U.S. citizen) 1 0.34%
  Total 291 100%
  No Answer 0  

Marital Status

    N %
Primary Population Single 111 38.14%
  Single with children 55 18.90%
  Married 44 15.12%
  Married with children 74 25.43%
  Marital - Prefer not to respond 7 2.41%
  Total 291 100%
  No Answer 0  

Institution Was My

    N %
Primary Population 1st choice 184 63.67%
  2nd choice 79 27.34%
  3rd choice or lower 26 9.00%
  Total 289 100%
  No Answer 2  

Institution Question

    N %
  Campus item - Answer 1 124 43.06%
Primary Population Campus item - Answer 2 164 56.94%
  Campus item - Answer 3 0 0%
  Campus item - Answer 4 0 0%
  Campus item - Answer 5 0 0%
  Campus item - Answer 6 0 0%
  Total 288 100%
  No Answer 3  

Institution Question 2

    N %
Primary Population Campus item 2 - Answer 1 0 0%
Primary Population Campus item 2 - Answer 2 0 0%
Primary Population Campus item 2 - Answer 3 0 0%
Primary Population Campus item 2 - Answer 4 0 0%
Primary Population Campus item 2 - Answer 5 0 0%
Primary Population Campus item 2 - Answer 6 0 0%
  Total 0 100%
  No Answer 291  

Group Code

    N %
  1040 6 2.09%
  1041 41 14.29%
  1051 19 6.62%
  1060 28 9.76%
  1070 1 0.35%
  1071 27 9.41%
  1080 7 2.44%
  1090 22 7.67%
  1110 9 3.14%
  1115 5 1.74%
  1121 3 1.05%
  1130 7 2.44%
Primary Population 1140 70 24.39%
  1150 1 0.35%
  1160 2 0.70%
  1161 36 12.54%
  1205 1 0.35%
  1210 1 0.35%
  1211 1 0.35%
  Total 287 100%
  No Answer 4