Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.

Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results and can also be found at www.noellevitz.com/SSIInterpretiveGuides.

As you review and analyze your results, you may consider ordering additional reporting options from Ruffalo Noel Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons can be found in various areas to provide additional information about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

• Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
• Item Report: responses for each individual item on the survey
• Scale Report: responses for the survey scales and the items clustered within the scales
• Summary Report: responses to the summary items on the survey
• Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
• Demographic Report: responses to the demographic items on the survey

*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.

Indicators are included in this report with a star for items that are strengths or a flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A indicates the response option that was selected by the majority of survey participants.

Note: These report options are not all included in the target group reporting.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.

Sort on each column to see data from highest to lowest.

		Graduate/professional					National Adult Students Graduate/professional
	Item	Importance	Satisfaction	/	SD	Gap	Importance	Satisfaction	/	SD	Gap	Difference
	01. Adult students are made to feel welcome at this institution.	6.30	5.80	/	1.43	0.50	6.30	5.99	/	1.26	0.31	-0.19**
	02. Faculty care about me as an individual.	6.53	5.42	/	1.71	1.11	6.49	5.85	/	1.35	0.64	-0.43***
	03. Classes are scheduled at times that are convenient for me.	6.43	5.29	/	1.68	1.14	6.52	5.77	/	1.41	0.75	-0.48***
	04. The content of the courses within my major is valuable.	6.72	6.04	/	1.15	0.68	6.74	5.98	/	1.23	0.76	0.06
	05. Classroom locations are safe and secure for all students.	6.67	6.35	/	0.99	0.32	6.46	6.34	/	1.02	0.12	0.01
	06. Financial aid counselors are helpful to adult students.	6.49	5.61	/	1.53	0.88	6.28	5.36	/	1.71	0.92	0.25**
	07. The staff at this institution are caring and helpful.	6.57	5.60	/	1.56	0.97	6.52	5.95	/	1.27	0.57	-0.35***
	08. My academic advisor is available at times that are convenient for me.	6.39	5.91	/	1.43	0.48	6.30	5.78	/	1.52	0.52	0.13
	09. Billing policies are reasonable for adult students.	6.35	5.38	/	1.59	0.97	6.31	5.48	/	1.52	0.83	-0.10
	10. Admissions representatives are knowledgeable.	6.48	6.15	/	1.14	0.33	6.32	5.87	/	1.34	0.45	0.28***
	11. My academic advisor is concerned about my success as an individual.	6.56	5.90	/	1.55	0.66	6.43	5.75	/	1.58	0.68	0.15
	12. Computer labs are adequate and accessible for adult students.	6.42	5.21	/	1.82	1.21	5.99	5.57	/	1.60	0.42	-0.36***
	13. The amount of student parking is adequate.	6.26	5.63	/	1.45	0.63	6.06	5.20	/	1.87	0.86	0.43***
	14. Faculty are fair and unbiased in their treatment of individual students.	6.67	5.38	/	1.78	1.29	6.59	5.87	/	1.39	0.72	-0.49***
	15. Library resources and services are adequate for adults.	6.37	5.64	/	1.51	0.73	6.37	5.85	/	1.36	0.52	-0.21**
	16. I am able to register for classes I need with few conflicts.	6.58	6.27	/	1.17	0.31	6.58	5.88	/	1.45	0.70	0.39***
	17. Business office hours are convenient for adult students.	6.36	6.04	/	1.18	0.32	6.19	5.66	/	1.41	0.53	0.38***
	18. Parking lots are well-lighted and secure.	6.47	5.92	/	1.31	0.55	6.23	5.71	/	1.43	0.52	0.21**
	19. My academic advisor is knowledgeable about requirements in my major.	6.64	6.30	/	1.22	0.34	6.59	6.04	/	1.38	0.55	0.26***
	20. Registration processes are reasonable and convenient for adults.	6.57	6.30	/	1.07	0.27	6.48	6.01	/	1.32	0.47	0.29***
	21. Tuition paid is a worthwhile investment.	6.68	5.21	/	1.70	1.47	6.66	5.44	/	1.58	1.22	-0.23**
	22. Security staff respond quickly in emergencies.	6.57	5.83	/	1.34	0.74	6.46	5.76	/	1.40	0.70	0.07
	23. Adequate financial aid is available for most adult students.	6.58	5.60	/	1.53	0.98	6.51	5.35	/	1.74	1.16	0.25**
	24. There is a commitment to academic excellence at this institution.	6.65	5.67	/	1.48	0.98	6.67	5.93	/	1.35	0.74	-0.26***
	25. Admissions representatives respond to adult students' unique needs.	6.48	6.01	/	1.27	0.47	6.32	5.85	/	1.33	0.47	0.16*
	26. Faculty provide timely feedback about my progress.	6.57	5.67	/	1.42	0.90	6.55	5.64	/	1.45	0.91	0.03
	27. This institution has a good reputation within the community.	6.50	5.44	/	1.64	1.06	6.45	5.88	/	1.35	0.57	-0.44***
	28. My academic advisor is accessible by telephone and e-mail.	6.50	6.13	/	1.30	0.37	6.47	6.06	/	1.37	0.41	0.07
	29. I seldom get the "run-around" when seeking information at this institution.	6.56	5.35	/	1.77	1.21	6.48	5.47	/	1.68	1.01	-0.12
	30. Academic support services adequately meet the needs of adult students.	6.48	5.90	/	1.30	0.58	6.39	5.79	/	1.39	0.60	0.11
	31. I am able to register for classes by personal computer, fax, or telephone.	6.37	5.93	/	1.48	0.44	6.44	6.20	/	1.28	0.24	-0.27**
	32. My classes provide opportunities to improve my technology skills.	6.10	5.62	/	1.50	0.48	5.85	5.64	/	1.42	0.21	-0.02
	33. Channels are readily available for adult students to express complaints.	6.36	5.13	/	1.89	1.23	6.13	5.14	/	1.77	0.99	-0.01
	34. I receive complete information on the availability of financial aid.	6.51	5.51	/	1.57	1.00	6.38	5.26	/	1.76	1.12	0.25**
	35. The quality of instruction I receive in my program is excellent.	6.69	5.41	/	1.64	1.28	6.73	5.88	/	1.34	0.85	-0.47***
	36. Vending or snack bar food options are readily available.	5.89	4.69	/	1.90	1.20	5.32	5.27	/	1.66	0.05	-0.58***
	37. Part-time faculty are competent as classroom instructors.	6.59	5.66	/	1.47	0.93	6.53	5.83	/	1.37	0.70	-0.17*
	38. Career services are adequate and accessible for adult students.	6.46	5.87	/	1.23	0.59	6.22	5.46	/	1.56	0.76	0.41***
	39. This institution responds quickly to my requests for information.	6.46	5.69	/	1.42	0.77	6.47	5.74	/	1.43	0.73	-0.05
	40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person.	6.55	6.01	/	1.25	0.54	6.50	6.10	/	1.20	0.40	-0.09
	41. Major requirements are clear and reasonable.	6.63	6.04	/	1.23	0.59	6.64	6.00	/	1.28	0.64	0.04
	42. Nearly all faculty are knowledgeable in their field.	6.70	6.02	/	1.24	0.68	6.73	6.24	/	1.10	0.49	-0.22***
	43. This institution offers a variety of payment plans for adult students.	6.44	5.72	/	1.42	0.72	6.29	5.52	/	1.56	0.77	0.20*
	44. When students enroll at this institution, they develop a plan to complete their degree.	6.59	6.14	/	1.18	0.45	6.49	5.92	/	1.38	0.57	0.22**
	45. I am able to complete most of my enrollment tasks in one location.	6.53	6.25	/	1.15	0.28	6.44	6.22	/	1.15	0.22	0.03
	46. This institution provides timely responses to student complaints.	6.48	5.34	/	1.76	1.14	6.36	5.33	/	1.71	1.03	0.01
	47. Bookstore hours are convenient for adult students.	6.07	5.43	/	1.61	0.64	5.92	5.32	/	1.68	0.60	0.11
	48. I am aware of whom to contact for questions about programs and services.	6.32	5.64	/	1.59	0.68	6.35	5.60	/	1.55	0.75	0.04
	49. There are sufficient options within my program of study.	6.42	5.78	/	1.43	0.64	6.45	5.59	/	1.48	0.86	0.19*
	50. My advisor helps me apply my academic major to specific career goals.	6.51	5.89	/	1.50	0.62	6.36	5.48	/	1.70	0.88	0.41***
	51. Campus item 1	6.41	5.84	/	1.38	0.57
	52. Campus item 2	6.48	6.16	/	1.21	0.32
	53. Campus item 3	6.51	5.49	/	1.58	1.02
	54. Campus item 4	6.44	5.90	/	1.28	0.54
	55. Campus item 5	6.47	6.03	/	1.19	0.44
	56. Campus item 6	6.50	6.01	/	1.31	0.49
	57. Campus item 7	6.41	5.82	/	1.29	0.59
	58. Campus item 8	6.41	5.70	/	1.49	0.71
	59. Campus item 9	6.62	6.02	/	1.52	0.60
	60. Campus item 10	6.56	6.35	/	1.33	0.21
	61. Campus item 11	6.57	5.95	/	1.32	0.62
	62. Campus item 12	6.25	5.30	/	1.83	0.95
	63. Campus item 13	6.25	5.69	/	1.52	0.56
	64. Campus item 14	6.31	5.61	/	1.62	0.70
	65. Campus item 15	6.59	6.25	/	1.13	0.34
	71. Cost as factor in decision to enroll.	6.06					6.03
	72. Financial aid/scholarship opportunities as factor in decision to enroll.	6.07					5.92
	73. Academic reputation as factor in decision to enroll.	6.27					6.27
	74. Size of institution as factor in decision to enroll.	5.53					5.15
	75. Future employment opportunities as factor in decision to enroll.	6.37					6.09
	76. Recommendations from family/friends/employer as factor in decision to enroll.	5.65					5.41
	77. Campus location (close to home/work) as factor in decision to enroll.	5.91					5.81
	78. Availability of evening/weekend courses as factor in decision to enroll.	5.20					5.78
	79. Personalized attention prior to enrollment as factor in decision to enroll.	5.95					5.73

Sort on each column to see data from highest to lowest.

		Graduate/professional					National Adult Students Graduate/professional
	Scale / Item	Importance	Satisfaction	/	SD	Gap	Importance	Satisfaction	/	SD	Gap	Difference
	Instructional Effectiveness	6.58	5.73	/	1.15	0.85	6.54	5.88	/	1.00	0.66	-0.15**
	02. Faculty care about me as an individual.	6.53	5.42	/	1.71	1.11	6.49	5.85	/	1.35	0.64	-0.43***
	04. The content of the courses within my major is valuable.	6.72	6.04	/	1.15	0.68	6.74	5.98	/	1.23	0.76	0.06
	14. Faculty are fair and unbiased in their treatment of individual students.	6.67	5.38	/	1.78	1.29	6.59	5.87	/	1.39	0.72	-0.49***
	24. There is a commitment to academic excellence at this institution.	6.65	5.67	/	1.48	0.98	6.67	5.93	/	1.35	0.74	-0.26***
	26. Faculty provide timely feedback about my progress.	6.57	5.67	/	1.42	0.90	6.55	5.64	/	1.45	0.91	0.03
	32. My classes provide opportunities to improve my technology skills.	6.10	5.62	/	1.50	0.48	5.85	5.64	/	1.42	0.21	-0.02
	35. The quality of instruction I receive in my program is excellent.	6.69	5.41	/	1.64	1.28	6.73	5.88	/	1.34	0.85	-0.47***
	37. Part-time faculty are competent as classroom instructors.	6.59	5.66	/	1.47	0.93	6.53	5.83	/	1.37	0.70	-0.17*
	40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person.	6.55	6.01	/	1.25	0.54	6.50	6.10	/	1.20	0.40	-0.09
	41. Major requirements are clear and reasonable.	6.63	6.04	/	1.23	0.59	6.64	6.00	/	1.28	0.64	0.04
	42. Nearly all faculty are knowledgeable in their field.	6.70	6.02	/	1.24	0.68	6.73	6.24	/	1.10	0.49	-0.22***
	49. There are sufficient options within my program of study.	6.42	5.78	/	1.43	0.64	6.45	5.59	/	1.48	0.86	0.19*
	Safety and Security	6.48	5.95	/	1.00	0.53	6.30	5.77	/	1.12	0.53	0.18***
	05. Classroom locations are safe and secure for all students.	6.67	6.35	/	0.99	0.32	6.46	6.34	/	1.02	0.12	0.01
	13. The amount of student parking is adequate.	6.26	5.63	/	1.45	0.63	6.06	5.20	/	1.87	0.86	0.43***
	18. Parking lots are well-lighted and secure.	6.47	5.92	/	1.31	0.55	6.23	5.71	/	1.43	0.52	0.21**
	22. Security staff respond quickly in emergencies.	6.57	5.83	/	1.34	0.74	6.46	5.76	/	1.40	0.70	0.07
	Academic Advising	6.54	6.04	/	1.14	0.50	6.47	5.87	/	1.18	0.60	0.17**
	08. My academic advisor is available at times that are convenient for me.	6.39	5.91	/	1.43	0.48	6.30	5.78	/	1.52	0.52	0.13
	11. My academic advisor is concerned about my success as an individual.	6.56	5.90	/	1.55	0.66	6.43	5.75	/	1.58	0.68	0.15
	19. My academic advisor is knowledgeable about requirements in my major.	6.64	6.30	/	1.22	0.34	6.59	6.04	/	1.38	0.55	0.26***
	28. My academic advisor is accessible by telephone and e-mail.	6.50	6.13	/	1.30	0.37	6.47	6.06	/	1.37	0.41	0.07
	41. Major requirements are clear and reasonable.	6.63	6.04	/	1.23	0.59	6.64	6.00	/	1.28	0.64	0.04
	44. When students enroll at this institution, they develop a plan to complete their degree.	6.59	6.14	/	1.18	0.45	6.49	5.92	/	1.38	0.57	0.22**
	50. My advisor helps me apply my academic major to specific career goals.	6.51	5.89	/	1.50	0.62	6.36	5.48	/	1.70	0.88	0.41***
	Admissions and Financial Aid	6.51	5.77	/	1.14	0.74	6.36	5.54	/	1.28	0.82	0.23***
	06. Financial aid counselors are helpful to adult students.	6.49	5.61	/	1.53	0.88	6.28	5.36	/	1.71	0.92	0.25**
	10. Admissions representatives are knowledgeable.	6.48	6.15	/	1.14	0.33	6.32	5.87	/	1.34	0.45	0.28***
	23. Adequate financial aid is available for most adult students.	6.58	5.60	/	1.53	0.98	6.51	5.35	/	1.74	1.16	0.25**
	25. Admissions representatives respond to adult students' unique needs.	6.48	6.01	/	1.27	0.47	6.32	5.85	/	1.33	0.47	0.16*
	34. I receive complete information on the availability of financial aid.	6.51	5.51	/	1.57	1.00	6.38	5.26	/	1.76	1.12	0.25**
	Academic Services	6.37	5.60	/	1.25	0.77	6.19	5.63	/	1.18	0.56	-0.03
	12. Computer labs are adequate and accessible for adult students.	6.42	5.21	/	1.82	1.21	5.99	5.57	/	1.60	0.42	-0.36***
	15. Library resources and services are adequate for adults.	6.37	5.64	/	1.51	0.73	6.37	5.85	/	1.36	0.52	-0.21**
	30. Academic support services adequately meet the needs of adult students.	6.48	5.90	/	1.30	0.58	6.39	5.79	/	1.39	0.60	0.11
	38. Career services are adequate and accessible for adult students.	6.46	5.87	/	1.23	0.59	6.22	5.46	/	1.56	0.76	0.41***
	47. Bookstore hours are convenient for adult students.	6.07	5.43	/	1.61	0.64	5.92	5.32	/	1.68	0.60	0.11
	Registration Effectiveness	6.45	5.86	/	1.11	0.59	6.41	5.85	/	1.00	0.56	0.01
	03. Classes are scheduled at times that are convenient for me.	6.43	5.29	/	1.68	1.14	6.52	5.77	/	1.41	0.75	-0.48***
	09. Billing policies are reasonable for adult students.	6.35	5.38	/	1.59	0.97	6.31	5.48	/	1.52	0.83	-0.10
	16. I am able to register for classes I need with few conflicts.	6.58	6.27	/	1.17	0.31	6.58	5.88	/	1.45	0.70	0.39***
	17. Business office hours are convenient for adult students.	6.36	6.04	/	1.18	0.32	6.19	5.66	/	1.41	0.53	0.38***
	20. Registration processes are reasonable and convenient for adults.	6.57	6.30	/	1.07	0.27	6.48	6.01	/	1.32	0.47	0.29***
	31. I am able to register for classes by personal computer, fax, or telephone.	6.37	5.93	/	1.48	0.44	6.44	6.20	/	1.28	0.24	-0.27**
	43. This institution offers a variety of payment plans for adult students.	6.44	5.72	/	1.42	0.72	6.29	5.52	/	1.56	0.77	0.20*
	45. I am able to complete most of my enrollment tasks in one location.	6.53	6.25	/	1.15	0.28	6.44	6.22	/	1.15	0.22	0.03
	Service Excellence	6.46	5.46	/	1.42	1.00	6.39	5.56	/	1.29	0.83	-0.10
	07. The staff at this institution are caring and helpful.	6.57	5.60	/	1.56	0.97	6.52	5.95	/	1.27	0.57	-0.35***
	29. I seldom get the "run-around" when seeking information at this institution.	6.56	5.35	/	1.77	1.21	6.48	5.47	/	1.68	1.01	-0.12
	33. Channels are readily available for adult students to express complaints.	6.36	5.13	/	1.89	1.23	6.13	5.14	/	1.77	0.99	-0.01
	39. This institution responds quickly to my requests for information.	6.46	5.69	/	1.42	0.77	6.47	5.74	/	1.43	0.73	-0.05
	46. This institution provides timely responses to student complaints.	6.48	5.34	/	1.76	1.14	6.36	5.33	/	1.71	1.03	0.01
	48. I am aware of whom to contact for questions about programs and services.	6.32	5.64	/	1.59	0.68	6.35	5.60	/	1.55	0.75	0.04
	Campus Climate	6.53	5.59	/	1.24	0.94	6.45	5.76	/	1.07	0.69	-0.17**
	01. Adult students are made to feel welcome at this institution.	6.30	5.80	/	1.43	0.50	6.30	5.99	/	1.26	0.31	-0.19**
	02. Faculty care about me as an individual.	6.53	5.42	/	1.71	1.11	6.49	5.85	/	1.35	0.64	-0.43***
	05. Classroom locations are safe and secure for all students.	6.67	6.35	/	0.99	0.32	6.46	6.34	/	1.02	0.12	0.01
	07. The staff at this institution are caring and helpful.	6.57	5.60	/	1.56	0.97	6.52	5.95	/	1.27	0.57	-0.35***
	21. Tuition paid is a worthwhile investment.	6.68	5.21	/	1.70	1.47	6.66	5.44	/	1.58	1.22	-0.23**
	24. There is a commitment to academic excellence at this institution.	6.65	5.67	/	1.48	0.98	6.67	5.93	/	1.35	0.74	-0.26***
	27. This institution has a good reputation within the community.	6.50	5.44	/	1.64	1.06	6.45	5.88	/	1.35	0.57	-0.44***
	29. I seldom get the "run-around" when seeking information at this institution.	6.56	5.35	/	1.77	1.21	6.48	5.47	/	1.68	1.01	-0.12
	33. Channels are readily available for adult students to express complaints.	6.36	5.13	/	1.89	1.23	6.13	5.14	/	1.77	0.99	-0.01
	50. My advisor helps me apply my academic major to specific career goals.	6.51	5.89	/	1.50	0.62	6.36	5.48	/	1.70	0.88	0.41***

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

		Graduate/professional			National Adult Students Graduate/professional
	Item	Importance %	Satisfaction %	Gap	Importance %	Satisfaction %	Gap	Difference
	01. Adult students are made to feel welcome at this institution.	82%	70%	12%	82%	75%	7%	-5%
	02. Faculty care about me as an individual.	89%	63%	26%	89%	71%	18%	-8%
	03. Classes are scheduled at times that are convenient for me.	84%	54%	30%	89%	68%	21%	-14%
	04. The content of the courses within my major is valuable.	95%	77%	18%	96%	74%	22%	3%
	05. Classroom locations are safe and secure for all students.	94%	88%	6%	87%	86%	1%	2%
	06. Financial aid counselors are helpful to adult students.	88%	64%	24%	82%	57%	25%	7%
	07. The staff at this institution are caring and helpful.	92%	64%	28%	90%	74%	16%	-10%
	08. My academic advisor is available at times that are convenient for me.	85%	75%	10%	83%	70%	13%	5%
	09. Billing policies are reasonable for adult students.	84%	56%	28%	83%	60%	23%	-4%
	10. Admissions representatives are knowledgeable.	90%	81%	9%	83%	72%	11%	9%
	11. My academic advisor is concerned about my success as an individual.	91%	75%	16%	87%	69%	18%	6%
	12. Computer labs are adequate and accessible for adult students.	87%	56%	31%	73%	63%	10%	-7%
	13. The amount of student parking is adequate.	82%	64%	18%	75%	56%	19%	8%
	14. Faculty are fair and unbiased in their treatment of individual students.	95%	61%	34%	92%	73%	19%	-12%
	15. Library resources and services are adequate for adults.	85%	65%	20%	85%	71%	14%	-6%
	16. I am able to register for classes I need with few conflicts.	91%	83%	8%	92%	73%	19%	10%
	17. Business office hours are convenient for adult students.	84%	76%	8%	79%	65%	14%	11%
	18. Parking lots are well-lighted and secure.	87%	74%	13%	81%	67%	14%	7%
	19. My academic advisor is knowledgeable about requirements in my major.	95%	85%	10%	92%	77%	15%	8%
	20. Registration processes are reasonable and convenient for adults.	91%	83%	8%	89%	77%	12%	6%
	21. Tuition paid is a worthwhile investment.	94%	51%	43%	93%	58%	35%	-7%
	22. Security staff respond quickly in emergencies.	90%	68%	22%	87%	67%	20%	1%
	23. Adequate financial aid is available for most adult students.	92%	63%	29%	89%	58%	31%	5%
	24. There is a commitment to academic excellence at this institution.	95%	66%	29%	94%	73%	21%	-7%
	25. Admissions representatives respond to adult students' unique needs.	88%	76%	12%	84%	71%	13%	5%
	26. Faculty provide timely feedback about my progress.	92%	62%	30%	92%	64%	28%	-2%
	27. This institution has a good reputation within the community.	89%	60%	29%	87%	72%	15%	-12%
	28. My academic advisor is accessible by telephone and e-mail.	89%	81%	8%	88%	78%	10%	3%
	29. I seldom get the "run-around" when seeking information at this institution.	91%	59%	32%	89%	62%	27%	-3%
	30. Academic support services adequately meet the needs of adult students.	90%	71%	19%	86%	69%	17%	2%
	31. I am able to register for classes by personal computer, fax, or telephone.	84%	75%	9%	87%	82%	5%	-7%
	32. My classes provide opportunities to improve my technology skills.	77%	65%	12%	68%	63%	5%	2%
	33. Channels are readily available for adult students to express complaints.	85%	54%	31%	76%	52%	24%	2%
	34. I receive complete information on the availability of financial aid.	89%	60%	29%	85%	55%	30%	5%
	35. The quality of instruction I receive in my program is excellent.	95%	60%	35%	96%	72%	24%	-12%
	36. Vending or snack bar food options are readily available.	71%	40%	31%	54%	54%	0%	-14%
	37. Part-time faculty are competent as classroom instructors.	93%	66%	27%	90%	70%	20%	-4%
	38. Career services are adequate and accessible for adult students.	88%	70%	18%	80%	59%	21%	11%
	39. This institution responds quickly to my requests for information.	88%	64%	24%	89%	68%	21%	-4%
	40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person.	92%	76%	16%	90%	79%	11%	-3%
	41. Major requirements are clear and reasonable.	94%	76%	18%	94%	76%	18%	0%
	42. Nearly all faculty are knowledgeable in their field.	95%	76%	19%	96%	83%	13%	-7%
	43. This institution offers a variety of payment plans for adult students.	87%	66%	21%	82%	61%	21%	5%
	44. When students enroll at this institution, they develop a plan to complete their degree.	92%	79%	13%	89%	73%	16%	6%
	45. I am able to complete most of my enrollment tasks in one location.	90%	82%	8%	87%	83%	4%	-1%
	46. This institution provides timely responses to student complaints.	88%	58%	30%	85%	57%	28%	1%
	47. Bookstore hours are convenient for adult students.	76%	58%	18%	71%	57%	14%	1%
	48. I am aware of whom to contact for questions about programs and services.	83%	64%	19%	84%	63%	21%	1%
	49. There are sufficient options within my program of study.	87%	67%	20%	88%	62%	26%	5%
	50. My advisor helps me apply my academic major to specific career goals.	90%	73%	17%	85%	61%	24%	12%
	51. Campus item 1	86%	71%	15%
	52. Campus item 2	88%	80%	8%
	53. Campus item 3	90%	61%	29%
	54. Campus item 4	88%	73%	15%
	55. Campus item 5	90%	78%	12%
	56. Campus item 6	90%	77%	13%
	57. Campus item 7	86%	69%	17%
	58. Campus item 8	85%	66%	19%
	59. Campus item 9	94%	78%	16%
	60. Campus item 10	91%	86%	5%
	61. Campus item 11	91%	72%	19%
	62. Campus item 12	83%	58%	25%
	63. Campus item 13	80%	66%	14%
	64. Campus item 14	83%	65%	18%
	65. Campus item 15	93%	83%	10%
	71. Cost as factor in decision to enroll.	77%			75%
	72. Financial aid/scholarship opportunities as factor in decision to enroll.	78%			73%
	73. Academic reputation as factor in decision to enroll.	82%			82%
	74. Size of institution as factor in decision to enroll.	61%			51%
	75. Future employment opportunities as factor in decision to enroll.	86%			77%
	76. Recommendations from family/friends/employer as factor in decision to enroll.	66%			59%
	77. Campus location (close to home/work) as factor in decision to enroll.	73%			71%
	78. Availability of evening/weekend courses as factor in decision to enroll.	62%			72%
	79. Personalized attention prior to enrollment as factor in decision to enroll.	74%			67%

Indicates the response option that was selected by the majority of survey participants.

Gender

		N	%
	Female	339	76.70%
	Male	103	23.30%
	Total	442	100%
	No Answer	2

Age

		N	%
	24 and under	162	36.57%
	25 to 34	181	40.86%
	35 to 44	51	11.51%
	45 and over	49	11.06%
	Total	443	100%
	No Answer	1

Ethnicity/Race

		N	%
	African-American	88	19.86%
	American Indian or Alaskan Native	0	0%
	Asian or Pacific Islander	23	5.19%
	Caucasian/White	262	59.14%
	Hispanic	19	4.29%
	Other race	16	3.61%
	Race - Prefer not to respond	35	7.90%
	Total	443	100%
	No Answer	1

Current Enrollment Status

		N	%
	Day	327	73.98%
	Evening	57	12.90%
	Weekend	58	13.12%
	Total	442	100%
	No Answer	2

Current Class Load

		N	%
	Full-time	422	95.05%
	Part-time	22	4.95%
	Total	444	100%
	No Answer	0

Class Level

		N	%
	First year	0	0%
	Second year	0	0%
	Third year	0	0%
	Fourth year	0	0%
	Special student	0	0%
	Graduate/professional	444	100.00%
	Other class level	0	0%
	Total	444	100%
	No Answer	0

Current GPA

		N	%
	No credits earned	37	8.43%
	1.99 or below	0	0%
	2.0 - 2.49	11	2.51%
	2.5 - 2.99	30	6.83%
	3.0 - 3.49	125	28.47%
	3.5 or above	236	53.76%
	Total	439	100%
	No Answer	5

Educational Goal

		N	%
	Associate degree	5	1.13%
	Vocational/technical program	0	0%
	Transfer to another institution	0	0%
	Bachelor's degree	6	1.35%
	Master's degree	273	61.63%
	Doctorate or professional degree	154	34.76%
	Certification (initial/renewal)	3	0.68%
	Self-improvement/pleasure	0	0%
	Job-related training	0	0%
	Other educational goal	2	0.45%
	Total	443	100%
	No Answer	1

Employment

		N	%
	Full-time off campus	101	22.90%
	Part-time off campus	58	13.15%
	Full-time on campus	25	5.67%
	Part-time on campus	6	1.36%
	Not employed	251	56.92%
	Total	441	100%
	No Answer	3

Current Residence

		N	%
	Own house	116	26.19%
	Rent room / apartment / house	288	65.01%
	Relative's home	28	6.32%
	Other residence	11	2.48%
	Total	443	100%
	No Answer	1

Residence Classification

		N	%
	In-state	306	69.70%
	Out-of-state	128	29.16%
	International (not U.S. citizen)	5	1.14%
	Total	439	100%
	No Answer	5

Marital Status

		N	%
	Single	280	63.64%
	Single with children	20	4.55%
	Married	65	14.77%
	Married with children	64	14.55%
	Marital - Prefer not to respond	11	2.50%
	Total	440	100%
	No Answer	4

Institution Was My

		N	%
	1st choice	275	62.36%
	2nd choice	117	26.53%
	3rd choice or lower	49	11.11%
	Total	441	100%
	No Answer	3

Institution Question

		N	%
	Campus item - Answer 1	40	9.07%
	Campus item - Answer 2	401	90.93%
	Campus item - Answer 3	0	0%
	Campus item - Answer 4	0	0%
	Campus item - Answer 5	0	0%
	Campus item - Answer 6	0	0%
	Total	441	100%
	No Answer	3

Institution Question 2

		N	%
	Campus item 2 - Answer 1	0	0%
	Campus item 2 - Answer 2	0	0%
	Campus item 2 - Answer 3	0	0%
	Campus item 2 - Answer 4	0	0%
	Campus item 2 - Answer 5	0	0%
	Campus item 2 - Answer 6	0	0%
	Total	0	100%
	No Answer	444

Group Code

		N	%
	1030	16	3.65%
	1041	1	0.23%
	1042	7	1.60%
	1051	1	0.23%
	1052	3	0.68%
	1060	1	0.23%
	1095	13	2.97%
	1110	3	0.68%
	1115	51	11.64%
	1118	6	1.37%
	1119	6	1.37%
	1121	1	0.23%
	1130	125	28.54%
	1140	6	1.37%
	1150	141	32.19%
	1160	25	5.71%
	1190	2	0.46%
	1195	12	2.74%
	1200	8	1.83%
	1201	4	0.91%
	1206	5	1.14%
	1211	1	0.23%
	Total	438	100%
	No Answer	6