Welcome...

Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.

Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results and can also be found at www.noellevitz.com/SSIInterpretiveGuides.

As you review and analyze your results, you may consider ordering additional reporting options from Ruffalo Noel Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons Information Button can be found in various areas to provide additional information about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

  • Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
  • Item Report: responses for each individual item on the survey
  • Scale Report: responses for the survey scales and the items clustered within the scales
  • Summary Report: responses to the summary items on the survey
  • Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
  • Demographic Report: responses to the demographic items on the survey

*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign Plus Sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign Minus Sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A Star indicates the response option that was selected by the majority of survey participants.

Note: These report options are not all included in the target group reporting.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.

Strategic Planning Overview
Strengths and Challenges
Strengthsi vs. Comparison i
35. The quality of instruction I receive in my program is excellent. +
42. Nearly all faculty are knowledgeable in their field. +
24. There is a commitment to academic excellence at this institution. +
14. Faculty are fair and unbiased in their treatment of individual students. +
19. My academic advisor is knowledgeable about requirements in my major.  
66. Campus item 16  
64. Campus item 14  
27. This institution has a good reputation within the community. +
58. Campus item 8  
7. The staff at this institution are caring and helpful.  
56. Campus item 6  
20. Registration processes are reasonable and convenient for adults. +
31. I am able to register for classes by personal computer, fax, or telephone. +
40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person.  
28. My academic advisor is accessible by telephone and e-mail. +
45. I am able to complete most of my enrollment tasks in one location.  
Challengesi  
4. The content of the courses within my major is valuable.  
21. Tuition paid is a worthwhile investment.  
23. Adequate financial aid is available for most adult students. -
49. There are sufficient options within my program of study.  
53. Campus item 3  
26. Faculty provide timely feedback about my progress. -
3. Classes are scheduled at times that are convenient for me. -
34. I receive complete information on the availability of financial aid. -
Benchmarks
Higher Satisfaction vs. National Adult Students  
35. The quality of instruction I receive in my program is excellent.  
42. Nearly all faculty are knowledgeable in their field.  
24. There is a commitment to academic excellence at this institution.  
14. Faculty are fair and unbiased in their treatment of individual students.  
27. This institution has a good reputation within the community.  
29. I seldom get the "run-around" when seeking information at this institution.  
11. My academic advisor is concerned about my success as an individual.  
20. Registration processes are reasonable and convenient for adults.  
31. I am able to register for classes by personal computer, fax, or telephone.  
Lower Satisfaction vs. National Adult Students  
41. Major requirements are clear and reasonable.  
23. Adequate financial aid is available for most adult students.  
26. Faculty provide timely feedback about my progress.  
3. Classes are scheduled at times that are convenient for me.  
15. Library resources and services are adequate for adults.  
34. I receive complete information on the availability of financial aid.  
Item Report

Sort on each column to see data from highest to lowest.

    ASPS Sample National Adult Students  
i Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  01. Adult students are made to feel welcome at this institution. 6.16 5.98/1.15 0.18 6.33 6.06/1.22 0.27 -0.08
  02. Faculty care about me as an individual. 6.43 5.85/1.18 0.58 6.44 5.82/1.35 0.62 0.03
Challenge 03. Classes are scheduled at times that are convenient for me. 6.38 5.47/1.34 0.91 6.59 5.77/1.44 0.82 -0.30***
Challenge 04. The content of the courses within my major is valuable. 6.76 5.93/1.08 0.83 6.70 5.97/1.21 0.73 -0.04
  05. Classroom locations are safe and secure for all students. 6.07 6.23/1.03 -0.16 6.47 6.32/1.03 0.15 -0.09*
  06. Financial aid counselors are helpful to adult students. 6.08 5.28/1.46 0.80 6.35 5.51/1.62 0.84 -0.23**
Strength 07. The staff at this institution are caring and helpful. 6.36 6.02/1.15 0.34 6.52 5.93/1.28 0.59 0.09
  08. My academic advisor is available at times that are convenient for me. 6.11 5.93/1.22 0.18 6.37 5.75/1.52 0.62 0.18**
  09. Billing policies are reasonable for adult students. 6.13 5.56/1.28 0.57 6.35 5.51/1.51 0.84 0.05
  10. Admissions representatives are knowledgeable. 6.13 5.96/1.08 0.17 6.38 5.85/1.37 0.53 0.11*
  11. My academic advisor is concerned about my success as an individual. 6.30 5.84/1.36 0.46 6.44 5.70/1.59 0.74 0.14*
  12. Computer labs are adequate and accessible for adult students. 4.93 5.31/1.49 -0.38 6.12 5.70/1.52 0.42 -0.39***
  13. The amount of student parking is adequate. 5.77 4.94/1.85 0.83 6.07 5.33/1.80 0.74 -0.39***
Strength 14. Faculty are fair and unbiased in their treatment of individual students. 6.53 5.99/1.19 0.54 6.57 5.86/1.38 0.71 0.13*
  15. Library resources and services are adequate for adults. 6.29 5.66/1.26 0.63 6.34 5.79/1.39 0.55 -0.13*
  16. I am able to register for classes I need with few conflicts. 6.52 5.77/1.30 0.75 6.60 5.79/1.49 0.81 -0.02
  17. Business office hours are convenient for adult students. 5.86 5.60/1.27 0.26 6.27 5.70/1.38 0.57 -0.10
  18. Parking lots are well-lighted and secure. 5.80 5.44/1.45 0.36 6.27 5.71/1.45 0.56 -0.27***
Strength 19. My academic advisor is knowledgeable about requirements in my major. 6.51 6.06/1.22 0.45 6.60 5.97/1.41 0.63 0.09
Strength 20. Registration processes are reasonable and convenient for adults. 6.29 6.13/1.03 0.16 6.52 6.00/1.30 0.52 0.13*
Challenge 21. Tuition paid is a worthwhile investment. 6.72 5.54/1.36 1.18 6.66 5.48/1.57 1.18 0.06
  22. Security staff respond quickly in emergencies. 6.15 5.47/1.31 0.68 6.38 5.57/1.44 0.81 -0.10
Challenge 23. Adequate financial aid is available for most adult students. 6.47 4.72/1.73 1.75 6.54 5.45/1.67 1.09 -0.73***
Strength 24. There is a commitment to academic excellence at this institution. 6.68 6.22/1.05 0.46 6.66 5.93/1.34 0.73 0.29***
  25. Admissions representatives respond to adult students' unique needs. 6.04 5.91/1.04 0.13 6.36 5.81/1.35 0.55 0.10
Challenge 26. Faculty provide timely feedback about my progress. 6.39 5.40/1.30 0.99 6.56 5.65/1.44 0.91 -0.25***
Strength 27. This institution has a good reputation within the community. 6.38 6.18/1.01 0.20 6.44 5.85/1.35 0.59 0.33***
Strength 28. My academic advisor is accessible by telephone and e-mail. 6.23 6.20/1.08 0.03 6.50 6.02/1.38 0.48 0.18***
  29. I seldom get the "run-around" when seeking information at this institution. 6.33 5.72/1.46 0.61 6.49 5.54/1.66 0.95 0.18**
  30. Academic support services adequately meet the needs of adult students. 6.15 5.78/1.22 0.37 6.42 5.77/1.40 0.65 0.01
Strength 31. I am able to register for classes by personal computer, fax, or telephone. 6.29 6.44/0.95 -0.15 6.45 6.08/1.35 0.37 0.36***
  32. My classes provide opportunities to improve my technology skills. 4.57 5.22/1.37 -0.65 6.04 5.70/1.39 0.34 -0.48***
  33. Channels are readily available for adult students to express complaints. 5.63 5.11/1.57 0.52 6.19 5.20/1.74 0.99 -0.09
Challenge 34. I receive complete information on the availability of financial aid. 6.26 5.21/1.53 1.05 6.44 5.40/1.70 1.04 -0.19**
Strength 35. The quality of instruction I receive in my program is excellent. 6.78 6.07/1.12 0.71 6.71 5.87/1.34 0.84 0.20***
  36. Vending or snack bar food options are readily available. 4.34 5.00/1.60 -0.66 5.43 5.28/1.68 0.15 -0.28***
  37. Part-time faculty are competent as classroom instructors. 6.48 5.80/1.25 0.68 6.50 5.80/1.37 0.70 0.00
  38. Career services are adequate and accessible for adult students. 5.84 4.85/1.50 0.99 6.26 5.46/1.54 0.80 -0.61***
  39. This institution responds quickly to my requests for information. 6.28 5.84/1.27 0.44 6.49 5.74/1.42 0.75 0.10
Strength 40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person. 6.24 6.06/1.04 0.18 6.51 6.06/1.23 0.45 0.00
  41. Major requirements are clear and reasonable. 6.55 5.78/1.27 0.77 6.64 5.93/1.33 0.71 -0.15**
Strength 42. Nearly all faculty are knowledgeable in their field. 6.78 6.45/0.79 0.33 6.70 6.16/1.16 0.54 0.29***
  43. This institution offers a variety of payment plans for adult students. 5.96 5.20/1.50 0.76 6.35 5.55/1.53 0.80 -0.35***
  44. When students enroll at this institution, they develop a plan to complete their degree. 6.21 5.51/1.42 0.70 6.53 5.85/1.43 0.68 -0.34***
Strength 45. I am able to complete most of my enrollment tasks in one location. 6.23 6.18/1.00 0.05 6.51 6.17/1.19 0.34 0.01
  46. This institution provides timely responses to student complaints. 6.06 5.24/1.60 0.82 6.38 5.37/1.67 1.01 -0.13
  47. Bookstore hours are convenient for adult students. 5.50 5.32/1.53 0.18 6.07 5.38/1.64 0.69 -0.06
  48. I am aware of whom to contact for questions about programs and services. 6.07 5.37/1.46 0.70 6.43 5.64/1.54 0.79 -0.27***
Challenge 49. There are sufficient options within my program of study. 6.46 5.57/1.36 0.89 6.48 5.58/1.48 0.90 -0.01
  50. My advisor helps me apply my academic major to specific career goals. 6.15 5.26/1.53 0.89 6.41 5.43/1.71 0.98 -0.17*
  51. Campus item 1 6.50 5.81/1.31 0.69    
  52. Campus item 2 6.30 5.58/1.46 0.72    
Challenge 53. Campus item 3 6.44 5.61/1.38 0.83    
  54. Campus item 4 6.06 4.43/1.61 1.63    
  55. Campus item 5 5.33 4.50/1.89 0.83    
Strength 56. Campus item 6 6.35 6.00/1.19 0.35    
  57. Campus item 7 6.19 5.30/1.58 0.89    
Strength 58. Campus item 8 6.36 6.04/1.18 0.32    
  59. Campus item 9 6.37 5.72/1.31 0.65    
  60. Campus item 10 6.20 5.95/1.25 0.25    
  61. Campus item 11 6.04 5.47/1.34 0.57    
  62. Campus item 12 6.10 5.15/1.69 0.95    
  63. Campus item 13 5.62 5.22/1.57 0.40    
Strength 64. Campus item 14 6.49 6.24/1.03 0.25    
  65. Campus item 15 6.05 4.38/1.85 1.67    
Strength 66. Campus item 16 6.50 5.98/1.30 0.52    
  67. Campus item 17 6.08 5.43/1.35 0.65    
  68. Campus item 18 6.00 5.18/1.55 0.82    
  69. Campus item 19 5.94 5.49/1.36 0.45    
  70. Campus item 20 6.24 5.64/1.28 0.60    
  71. Cost as factor in decision to enroll. 5.78     6.07    
  72. Financial aid/scholarship opportunities as factor in decision to enroll. 5.80     6.03    
  73. Academic reputation as factor in decision to enroll. 6.54     6.28    
  74. Size of institution as factor in decision to enroll. 4.51     5.38    
  75. Future employment opportunities as factor in decision to enroll. 5.29     6.16    
  76. Recommendations from family/friends/employer as factor in decision to enroll. 5.81     5.52    
  77. Campus location (close to home/work) as factor in decision to enroll. 5.40     6.04    
  78. Availability of evening/weekend courses as factor in decision to enroll. 4.89     6.13    
  79. Personalized attention prior to enrollment as factor in decision to enroll. 5.20     5.92    

National Group Means are based on 80451 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Scale Report

Sort on each column to see data from highest to lowest.

    ASPS Sample National Adult Students  
i Scale / Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  Instructional Effectiveness 6.40 5.87/0.79 0.53 6.54 5.86/1.01 0.68 0.01
  02. Faculty care about me as an individual. 6.43 5.85/1.18 0.58 6.44 5.82/1.35 0.62 0.03
Challenge 04. The content of the courses within my major is valuable. 6.76 5.93/1.08 0.83 6.70 5.97/1.21 0.73 -0.04
Strength 14. Faculty are fair and unbiased in their treatment of individual students. 6.53 5.99/1.19 0.54 6.57 5.86/1.38 0.71 0.13*
Strength 24. There is a commitment to academic excellence at this institution. 6.68 6.22/1.05 0.46 6.66 5.93/1.34 0.73 0.29***
Challenge 26. Faculty provide timely feedback about my progress. 6.39 5.40/1.30 0.99 6.56 5.65/1.44 0.91 -0.25***
  32. My classes provide opportunities to improve my technology skills. 4.57 5.22/1.37 -0.65 6.04 5.70/1.39 0.34 -0.48***
Strength 35. The quality of instruction I receive in my program is excellent. 6.78 6.07/1.12 0.71 6.71 5.87/1.34 0.84 0.20***
  37. Part-time faculty are competent as classroom instructors. 6.48 5.80/1.25 0.68 6.50 5.80/1.37 0.70 0.00
Strength 40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person. 6.24 6.06/1.04 0.18 6.51 6.06/1.23 0.45 0.00
  41. Major requirements are clear and reasonable. 6.55 5.78/1.27 0.77 6.64 5.93/1.33 0.71 -0.15**
Strength 42. Nearly all faculty are knowledgeable in their field. 6.78 6.45/0.79 0.33 6.70 6.16/1.16 0.54 0.29***
Challenge 49. There are sufficient options within my program of study. 6.46 5.57/1.36 0.89 6.48 5.58/1.48 0.90 -0.01
  Safety and Security 5.94 5.56/1.08 0.38 6.30 5.76/1.11 0.54 -0.20***
  05. Classroom locations are safe and secure for all students. 6.07 6.23/1.03 -0.16 6.47 6.32/1.03 0.15 -0.09*
  13. The amount of student parking is adequate. 5.77 4.94/1.85 0.83 6.07 5.33/1.80 0.74 -0.39***
  18. Parking lots are well-lighted and secure. 5.80 5.44/1.45 0.36 6.27 5.71/1.45 0.56 -0.27***
  22. Security staff respond quickly in emergencies. 6.15 5.47/1.31 0.68 6.38 5.57/1.44 0.81 -0.10
  Academic Advising 6.30 5.81/0.96 0.49 6.50 5.81/1.20 0.69 0.00
  08. My academic advisor is available at times that are convenient for me. 6.11 5.93/1.22 0.18 6.37 5.75/1.52 0.62 0.18**
  11. My academic advisor is concerned about my success as an individual. 6.30 5.84/1.36 0.46 6.44 5.70/1.59 0.74 0.14*
Strength 19. My academic advisor is knowledgeable about requirements in my major. 6.51 6.06/1.22 0.45 6.60 5.97/1.41 0.63 0.09
Strength 28. My academic advisor is accessible by telephone and e-mail. 6.23 6.20/1.08 0.03 6.50 6.02/1.38 0.48 0.18***
  41. Major requirements are clear and reasonable. 6.55 5.78/1.27 0.77 6.64 5.93/1.33 0.71 -0.15**
  44. When students enroll at this institution, they develop a plan to complete their degree. 6.21 5.51/1.42 0.70 6.53 5.85/1.43 0.68 -0.34***
  50. My advisor helps me apply my academic major to specific career goals. 6.15 5.26/1.53 0.89 6.41 5.43/1.71 0.98 -0.17*
  Admissions and Financial Aid 6.19 5.42/1.08 0.77 6.41 5.61/1.25 0.80 -0.19***
  06. Financial aid counselors are helpful to adult students. 6.08 5.28/1.46 0.80 6.35 5.51/1.62 0.84 -0.23**
  10. Admissions representatives are knowledgeable. 6.13 5.96/1.08 0.17 6.38 5.85/1.37 0.53 0.11*
Challenge 23. Adequate financial aid is available for most adult students. 6.47 4.72/1.73 1.75 6.54 5.45/1.67 1.09 -0.73***
  25. Admissions representatives respond to adult students' unique needs. 6.04 5.91/1.04 0.13 6.36 5.81/1.35 0.55 0.10
Challenge 34. I receive complete information on the availability of financial aid. 6.26 5.21/1.53 1.05 6.44 5.40/1.70 1.04 -0.19**
  Academic Services 5.80 5.44/1.05 0.36 6.25 5.64/1.17 0.61 -0.20***
  12. Computer labs are adequate and accessible for adult students. 4.93 5.31/1.49 -0.38 6.12 5.70/1.52 0.42 -0.39***
  15. Library resources and services are adequate for adults. 6.29 5.66/1.26 0.63 6.34 5.79/1.39 0.55 -0.13*
  30. Academic support services adequately meet the needs of adult students. 6.15 5.78/1.22 0.37 6.42 5.77/1.40 0.65 0.01
  38. Career services are adequate and accessible for adult students. 5.84 4.85/1.50 0.99 6.26 5.46/1.54 0.80 -0.61***
  47. Bookstore hours are convenient for adult students. 5.50 5.32/1.53 0.18 6.07 5.38/1.64 0.69 -0.06
  Registration Effectiveness 6.21 5.81/0.78 0.40 6.46 5.83/1.02 0.63 -0.02
Challenge 03. Classes are scheduled at times that are convenient for me. 6.38 5.47/1.34 0.91 6.59 5.77/1.44 0.82 -0.30***
  09. Billing policies are reasonable for adult students. 6.13 5.56/1.28 0.57 6.35 5.51/1.51 0.84 0.05
  16. I am able to register for classes I need with few conflicts. 6.52 5.77/1.30 0.75 6.60 5.79/1.49 0.81 -0.02
  17. Business office hours are convenient for adult students. 5.86 5.60/1.27 0.26 6.27 5.70/1.38 0.57 -0.10
Strength 20. Registration processes are reasonable and convenient for adults. 6.29 6.13/1.03 0.16 6.52 6.00/1.30 0.52 0.13*
Strength 31. I am able to register for classes by personal computer, fax, or telephone. 6.29 6.44/0.95 -0.15 6.45 6.08/1.35 0.37 0.36***
  43. This institution offers a variety of payment plans for adult students. 5.96 5.20/1.50 0.76 6.35 5.55/1.53 0.80 -0.35***
Strength 45. I am able to complete most of my enrollment tasks in one location. 6.23 6.18/1.00 0.05 6.51 6.17/1.19 0.34 0.01
  Service Excellence 6.13 5.59/1.09 0.54 6.42 5.59/1.28 0.83 0.00
Strength 07. The staff at this institution are caring and helpful. 6.36 6.02/1.15 0.34 6.52 5.93/1.28 0.59 0.09
  29. I seldom get the "run-around" when seeking information at this institution. 6.33 5.72/1.46 0.61 6.49 5.54/1.66 0.95 0.18**
  33. Channels are readily available for adult students to express complaints. 5.63 5.11/1.57 0.52 6.19 5.20/1.74 0.99 -0.09
  39. This institution responds quickly to my requests for information. 6.28 5.84/1.27 0.44 6.49 5.74/1.42 0.75 0.10
  46. This institution provides timely responses to student complaints. 6.06 5.24/1.60 0.82 6.38 5.37/1.67 1.01 -0.13
  48. I am aware of whom to contact for questions about programs and services. 6.07 5.37/1.46 0.70 6.43 5.64/1.54 0.79 -0.27***
  Campus Climate 6.30 5.83/0.89 0.47 6.46 5.76/1.08 0.70 0.07
  01. Adult students are made to feel welcome at this institution. 6.16 5.98/1.15 0.18 6.33 6.06/1.22 0.27 -0.08
  02. Faculty care about me as an individual. 6.43 5.85/1.18 0.58 6.44 5.82/1.35 0.62 0.03
  05. Classroom locations are safe and secure for all students. 6.07 6.23/1.03 -0.16 6.47 6.32/1.03 0.15 -0.09*
Strength 07. The staff at this institution are caring and helpful. 6.36 6.02/1.15 0.34 6.52 5.93/1.28 0.59 0.09
Challenge 21. Tuition paid is a worthwhile investment. 6.72 5.54/1.36 1.18 6.66 5.48/1.57 1.18 0.06
Strength 24. There is a commitment to academic excellence at this institution. 6.68 6.22/1.05 0.46 6.66 5.93/1.34 0.73 0.29***
Strength 27. This institution has a good reputation within the community. 6.38 6.18/1.01 0.20 6.44 5.85/1.35 0.59 0.33***
  29. I seldom get the "run-around" when seeking information at this institution. 6.33 5.72/1.46 0.61 6.49 5.54/1.66 0.95 0.18**
  33. Channels are readily available for adult students to express complaints. 5.63 5.11/1.57 0.52 6.19 5.20/1.74 0.99 -0.09
  50. My advisor helps me apply my academic major to specific career goals. 6.15 5.26/1.53 0.89 6.41 5.43/1.71 0.98 -0.17*

National Group Means are based on 80451 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Summary Report
  ASPS Sample National Adult Students  
Summary     Difference
So far, how has your college experience met your expectations? 4.86 4.89 -0.03
1=Much worse than expected 1% 2%   
2=Quite a bit worse than I expected 1% 1%   
3=Worse than I expected 9% 8%   
4=About what I expected 25% 30%   
5=Better than I expected 33% 24%   
6=Quite a bit better than I expected 18% 13%   
7=Much better than expected 10% 18%   
Rate your overall satisfaction with your experience here thus far. 5.87 5.62 0.25***
1=Not satisfied at all 0% 1%   
2=Not very satisfied 1% 3%   
3=Somewhat dissatisfied 4% 6%   
4=Neutral 4% 6%   
5=Somewhat satisfied 13% 14%   
6=Satisfied 43% 39%   
7=Very satisfied 32% 28%   
All in all, if you had to do it over, would you enroll here again? 6.14 5.67 0.47***
1=Definitely not 1% 3%   
2=Probably not 2% 5%   
3=Maybe not 2% 4%   
4=I don't know 5% 7%   
5=Maybe yes 7% 9%   
6=Probably yes 25% 28%   
7=Definitely yes 55% 42%   
Item Percentage Report

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

    ASPS Sample National Adult Students  
i Item Importance % Satisfaction % Gap i Importance % Satisfaction % Gap i Difference i
  01. Adult students are made to feel welcome at this institution. 78% 75% 3% 84% 78% 6% -3%
  02. Faculty care about me as an individual. 88% 68% 20% 87% 70% 17% -2%
Challenge 03. Classes are scheduled at times that are convenient for me. 87% 58% 29% 91% 69% 22% -11%
Challenge 04. The content of the courses within my major is valuable. 95% 74% 21% 95% 75% 20% -1%
  05. Classroom locations are safe and secure for all students. 73% 86% -13% 87% 86% 1% 0%
  06. Financial aid counselors are helpful to adult students. 75% 52% 23% 84% 62% 22% -10%
Strength 07. The staff at this institution are caring and helpful. 86% 77% 9% 90% 74% 16% 3%
  08. My academic advisor is available at times that are convenient for me. 77% 73% 4% 85% 69% 16% 4%
  09. Billing policies are reasonable for adult students. 79% 63% 16% 85% 61% 24% 2%
  10. Admissions representatives are knowledgeable. 77% 76% 1% 86% 71% 15% 5%
  11. My academic advisor is concerned about my success as an individual. 83% 70% 13% 87% 68% 19% 2%
  12. Computer labs are adequate and accessible for adult students. 46% 55% -9% 77% 67% 10% -12%
  13. The amount of student parking is adequate. 64% 46% 18% 76% 60% 16% -14%
Strength 14. Faculty are fair and unbiased in their treatment of individual students. 92% 77% 15% 92% 73% 19% 4%
  15. Library resources and services are adequate for adults. 84% 65% 19% 84% 70% 14% -5%
  16. I am able to register for classes I need with few conflicts. 92% 68% 24% 93% 71% 22% -3%
  17. Business office hours are convenient for adult students. 66% 64% 2% 82% 67% 15% -3%
  18. Parking lots are well-lighted and secure. 64% 60% 4% 82% 67% 15% -7%
Strength 19. My academic advisor is knowledgeable about requirements in my major. 89% 77% 12% 92% 75% 17% 2%
Strength 20. Registration processes are reasonable and convenient for adults. 85% 82% 3% 90% 77% 13% 5%
Challenge 21. Tuition paid is a worthwhile investment. 96% 62% 34% 93% 60% 33% 2%
  22. Security staff respond quickly in emergencies. 78% 57% 21% 84% 61% 23% -4%
Challenge 23. Adequate financial aid is available for most adult students. 87% 38% 49% 90% 61% 29% -23%
Strength 24. There is a commitment to academic excellence at this institution. 95% 83% 12% 94% 74% 20% 9%
  25. Admissions representatives respond to adult students' unique needs. 74% 73% 1% 85% 69% 16% 4%
Challenge 26. Faculty provide timely feedback about my progress. 89% 52% 37% 92% 65% 27% -13%
Strength 27. This institution has a good reputation within the community. 87% 82% 5% 87% 71% 16% 11%
Strength 28. My academic advisor is accessible by telephone and e-mail. 80% 82% -2% 89% 77% 12% 5%
  29. I seldom get the "run-around" when seeking information at this institution. 86% 70% 16% 90% 64% 26% 6%
  30. Academic support services adequately meet the needs of adult students. 79% 70% 9% 88% 69% 19% 1%
Strength 31. I am able to register for classes by personal computer, fax, or telephone. 84% 89% -5% 87% 79% 8% 10%
  32. My classes provide opportunities to improve my technology skills. 34% 48% -14% 74% 65% 9% -17%
  33. Channels are readily available for adult students to express complaints. 59% 50% 9% 78% 54% 24% -4%
Challenge 34. I receive complete information on the availability of financial aid. 82% 50% 32% 87% 59% 28% -9%
Strength 35. The quality of instruction I receive in my program is excellent. 97% 78% 19% 95% 72% 23% 6%
  36. Vending or snack bar food options are readily available. 30% 46% -16% 57% 55% 2% -9%
  37. Part-time faculty are competent as classroom instructors. 90% 70% 20% 89% 70% 19% 0%
  38. Career services are adequate and accessible for adult students. 70% 40% 30% 82% 59% 23% -19%
  39. This institution responds quickly to my requests for information. 85% 72% 13% 90% 68% 22% 4%
Strength 40. Faculty are usually available for adult students outside the classroom by phone, by e-mail or in-person. 81% 78% 3% 90% 78% 12% 0%
  41. Major requirements are clear and reasonable. 94% 67% 27% 94% 74% 20% -7%
Strength 42. Nearly all faculty are knowledgeable in their field. 98% 91% 7% 95% 81% 14% 10%
  43. This institution offers a variety of payment plans for adult students. 72% 50% 22% 84% 62% 22% -12%
  44. When students enroll at this institution, they develop a plan to complete their degree. 81% 60% 21% 90% 72% 18% -12%
Strength 45. I am able to complete most of my enrollment tasks in one location. 80% 82% -2% 89% 81% 8% 1%
  46. This institution provides timely responses to student complaints. 77% 57% 20% 85% 58% 27% -1%
  47. Bookstore hours are convenient for adult students. 58% 58% 0% 76% 58% 18% 0%
  48. I am aware of whom to contact for questions about programs and services. 75% 56% 19% 87% 65% 22% -9%
Challenge 49. There are sufficient options within my program of study. 92% 61% 31% 90% 62% 28% -1%
  50. My advisor helps me apply my academic major to specific career goals. 80% 51% 29% 87% 60% 27% -9%
  51. Campus item 1 89% 67% 22%
  52. Campus item 2 85% 63% 22%
Challenge 53. Campus item 3 88% 65% 23%
  54. Campus item 4 77% 29% 48%
  55. Campus item 5 61% 36% 25%
Strength 56. Campus item 6 86% 75% 11%
  57. Campus item 7 80% 53% 27%
Strength 58. Campus item 8 86% 77% 9%
  59. Campus item 9 86% 67% 19%
  60. Campus item 10 81% 75% 6%
  61. Campus item 11 74% 56% 18%
  62. Campus item 12 79% 48% 31%
  63. Campus item 13 62% 52% 10%
Strength 64. Campus item 14 89% 84% 5%
  65. Campus item 15 81% 31% 50%
Strength 66. Campus item 16 88% 77% 11%
  67. Campus item 17 76% 55% 21%
  68. Campus item 18 72% 49% 23%
  69. Campus item 19 71% 58% 13%
  70. Campus item 20 82% 63% 19%
  71. Cost as factor in decision to enroll. 66% 75%
  72. Financial aid/scholarship opportunities as factor in decision to enroll. 70% 76%
  73. Academic reputation as factor in decision to enroll. 93% 82%
  74. Size of institution as factor in decision to enroll. 32% 57%
  75. Future employment opportunities as factor in decision to enroll. 55% 79%
  76. Recommendations from family/friends/employer as factor in decision to enroll. 69% 61%
  77. Campus location (close to home/work) as factor in decision to enroll. 61% 77%
  78. Availability of evening/weekend courses as factor in decision to enroll. 50% 80%
  79. Personalized attention prior to enrollment as factor in decision to enroll. 52% 72%

National Group Means are based on 80451 records

Demographics

Star Indicates the response option that was selected by the majority of survey participants.

Gender

    N %
Primary Population Female 339 50.22%
  Male 336 49.78%
  Total 675 100%
  No Answer 11  

Age

    N %
  24 and under 75 11.09%
Primary Population 25 to 34 321 47.49%
  35 to 44 134 19.82%
  45 and over 146 21.60%
  Total 676 100%
  No Answer 10  

Ethnicity/Race

    N %
  African-American 45 6.69%
  American Indian or Alaskan Native 1 0.15%
  Asian or Pacific Islander 123 18.28%
Primary Population Caucasian/White 405 60.18%
  Hispanic 49 7.28%
  Other race 20 2.97%
  Race - Prefer not to respond 30 4.46%
  Total 673 100%
  No Answer 13  

Current Enrollment Status

    N %
Primary Population Day 364 55.15%
  Evening 256 38.79%
  Weekend 40 6.06%
  Total 660 100%
  No Answer 26  

Current Class Load

    N %
Primary Population Full-time 370 55.31%
  Part-time 299 44.69%
  Total 669 100%
  No Answer 17  

Class Level

    N %
  First year 180 26.91%
  Second year 145 21.67%
  Third year 78 11.66%
  Fourth year 29 4.33%
  Special student 5 0.75%
Primary Population Graduate/professional 215 32.14%
  Other class level 17 2.54%
  Total 669 100%
  No Answer 17  

Current GPA

    N %
  No credits earned 38 5.71%
  1.99 or below 1 0.15%
  2.0 - 2.49 5 0.75%
  2.5 - 2.99 24 3.60%
  3.0 - 3.49 137 20.57%
Primary Population 3.5 or above 461 69.22%
  Total 666 100%
  No Answer 20  

Educational Goal

    N %
  Associate degree 0 0%
  Vocational/technical program 1 0.15%
  Transfer to another institution 0 0%
  Bachelor's degree 1 0.15%
Primary Population Master's degree 459 68.71%
  Doctorate or professional degree 181 27.10%
  Certification (initial/renewal) 11 1.65%
  Self-improvement/pleasure 5 0.75%
  Job-related training 4 0.60%
  Other educational goal 6 0.90%
  Total 668 100%
  No Answer 18  

Employment

    N %
Primary Population Full-time off campus 228 34.03%
  Part-time off campus 169 25.22%
  Full-time on campus 22 3.28%
  Part-time on campus 60 8.96%
  Not employed 191 28.51%
  Total 670 100%
  No Answer 16  

Current Residence

    N %
  Own house 193 29.07%
Primary Population Rent room / apartment / house 382 57.53%
  Relative's home 53 7.98%
  Other residence 36 5.42%
  Total 664 100%
  No Answer 22  

Residence Classification

    N %
Primary Population In-state 520 78.20%
  Out-of-state 87 13.08%
  International (not U.S. citizen) 58 8.72%
  Total 665 100%
  No Answer 21  

Marital Status

    N %
Primary Population Single 260 38.63%
  Single with children 19 2.82%
  Married 174 25.85%
  Married with children 211 31.35%
  Marital - Prefer not to respond 9 1.34%
  Total 673 100%
  No Answer 13  

Institution Was My

    N %
Primary Population 1st choice 599 89.40%
  2nd choice 59 8.81%
  3rd choice or lower 12 1.79%
  Total 670 100%
  No Answer 16  

Institution Question

    N %
Primary Population Campus item - Answer 1 387 57.33%
  Campus item - Answer 2 34 5.04%
  Campus item - Answer 3 201 29.78%
  Campus item - Answer 4 43 6.37%
  Campus item - Answer 5 10 1.48%
  Campus item - Answer 6 0 0%
  Total 675 100%
  No Answer 11  

Institution Question 2

    N %
  Campus item 2 - Answer 1 45 20.74%
  Campus item 2 - Answer 2 32 14.75%
  Campus item 2 - Answer 3 29 13.36%
Primary Population Campus item 2 - Answer 4 55 25.35%
  Campus item 2 - Answer 5 28 12.90%
  Campus item 2 - Answer 6 28 12.90%
  Total 217 100%
  No Answer 469  

Group Code

    N %
  1001 4 0.61%
  1002 6 0.91%
  1004 1 0.15%
  1005 3 0.46%
  1006 88 13.35%
  1007 13 1.97%
  1012 4 0.61%
Primary Population 1013 245 37.18%
  1015 4 0.61%
  1017 9 1.37%
  1019 27 4.10%
  1020 1 0.15%
  1021 1 0.15%
  1100 1 0.15%
  2001 4 0.61%
  2004 1 0.15%
  2005 1 0.15%
  2006 42 6.37%
  2007 3 0.46%
  2008 3 0.46%
  2009 5 0.76%
  2011 1 0.15%
  2012 12 1.82%
  3000 56 8.50%
  3002 3 0.46%
  3003 26 3.95%
  3004 34 5.16%
  3005 1 0.15%
  3007 3 0.46%
  3010 1 0.15%
  3012 49 7.44%
  3014 2 0.30%
  3016 3 0.46%
  3019 2 0.30%
  Total 659 100%
  No Answer 27