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Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.

Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results and can also be found at www.noellevitz.com/SSIInterpretiveGuides.

As you review and analyze your results, you may consider ordering additional reporting options from Ruffalo Noel Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons Information Button can be found in various areas to provide additional information about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

  • Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
  • Item Report: responses for each individual item on the survey
  • Scale Report: responses for the survey scales and the items clustered within the scales
  • Summary Report: responses to the summary items on the survey
  • Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
  • Demographic Report: responses to the demographic items on the survey

*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign Plus Sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign Minus Sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A Star indicates the response option that was selected by the majority of survey participants.

Note: These report options are not all included in the target group reporting.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.

Strategic Planning Overview
Strengths and Challenges
Strengthsi vs. Comparison i
21. My academic advisor is knowledgeable about requirements in my major. +
28. Security staff respond quickly to calls for assistance. +
16. My academic advisor is available when I need help. +
31. Students are made to feel welcome here. +
40. Faculty are usually available to students outside of class (during office hours, by phone or by e-mail). +
22. This campus provides online access to services I need. +
52. Campus item 7  
15. Computer labs are adequate and accessible. +
44. On the whole, the campus is well-maintained. +
9. Library resources and services are adequate. +
Challengesi  
23. I am able to register for classes I need with few conflicts. -
17. There are sufficient courses within my program of study available each term. +
32. Faculty provide timely feedback about my academic progress. +
41. Tuition paid is a worthwhile investment. +
8. Financial aid awards are announced in time to be helpful in college planning. +
2. Registration processes and procedures are convenient. -
Benchmarks
Higher Satisfaction vs. National Four-Year Publics Form B  
21. My academic advisor is knowledgeable about requirements in my major.  
36. The quality of instruction I receive in most of my classes is excellent.  
4. The content of the courses within my major is valuable.  
28. Security staff respond quickly to calls for assistance.  
17. There are sufficient courses within my program of study available each term.  
24. I receive the help I need to apply my academic major to my career goals.  
16. My academic advisor is available when I need help.  
31. Students are made to feel welcome here.  
40. Faculty are usually available to students outside of class (during office hours, by phone or by e-mail).  
22. This campus provides online access to services I need.  
14. Faculty are fair and unbiased in their treatment of individual students.  
32. Faculty provide timely feedback about my academic progress.  
41. Tuition paid is a worthwhile investment.  
1. The campus staff are caring and helpful.  
8. Financial aid awards are announced in time to be helpful in college planning.  
10. My academic advisor helps me set goals to work toward.  
15. Computer labs are adequate and accessible.  
44. On the whole, the campus is well-maintained.  
25. I am able to take care of college-related business at times that are convenient for me.  
34. There are adequate services to help me decide upon a career.  
Lower Satisfaction vs. National Four-Year Publics Form B  
23. I am able to register for classes I need with few conflicts.  
2. Registration processes and procedures are convenient.  
Higher Importance vs. National Four-Year Publics Form B  
28. Security staff respond quickly to calls for assistance.  
31. Students are made to feel welcome here.  
8. Financial aid awards are announced in time to be helpful in college planning.  
Item Report

Sort on each column to see data from highest to lowest.

    SSI Four-Year Public Form B Sample National Four-Year Publics Form B  
i Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  01. The campus staff are caring and helpful. 6.47 5.65/1.30 0.82 6.36 5.54/1.36 0.82 0.11**
Challenge 02. Registration processes and procedures are convenient. 6.46 4.77/1.87 1.69 6.31 5.05/1.65 1.26 -0.28***
  03. The campus is safe and secure for all students. 6.69 5.84/1.26 0.85 6.54 5.84/1.31 0.70 0.00
  04. The content of the courses within my major is valuable. 6.61 5.67/1.37 0.94 6.56 5.56/1.41 1.00 0.11**
  05. Administrators are available to hear students' concerns. 6.38 5.47/1.47 0.91 6.26 5.21/1.58 1.05 0.26***
  06. Billing policies are reasonable. 6.29 4.98/1.66 1.31 6.22 4.95/1.66 1.27 0.03
  07. Admissions staff provide personalized attention prior to enrollment. 6.17 5.45/1.53 0.72 6.02 5.16/1.60 0.86 0.29***
Challenge 08. Financial aid awards are announced in time to be helpful in college planning. 6.47 5.48/1.59 0.99 6.27 5.11/1.70 1.16 0.37***
Strength 09. Library resources and services are adequate. 6.38 6.10/1.24 0.28 6.18 5.69/1.47 0.49 0.41***
  10. My academic advisor helps me set goals to work toward. 6.46 5.81/1.56 0.65 6.31 5.39/1.74 0.92 0.42***
  11. Financial aid counseling is available if I need it. 6.35 5.71/1.46 0.64 6.13 5.29/1.61 0.84 0.42***
  12. The amount of student parking space on campus is adequate. 6.20 3.64/2.04 2.56 6.14 3.90/2.07 2.24 -0.26***
  13. Living conditions in the residence halls are comfortable. 6.37 5.12/1.71 1.25 6.09 4.89/1.75 1.20 0.23***
  14. Faculty are fair and unbiased in their treatment of individual students. 6.50 5.58/1.53 0.92 6.42 5.39/1.55 1.03 0.19***
Strength 15. Computer labs are adequate and accessible. 6.46 6.24/1.07 0.22 6.31 5.74/1.42 0.57 0.50***
Strength 16. My academic advisor is available when I need help. 6.53 6.03/1.38 0.50 6.42 5.61/1.61 0.81 0.42***
Challenge 17. There are sufficient courses within my program of study available each term. 6.56 5.49/1.62 1.07 6.50 5.11/1.74 1.39 0.38***
  18. Parking lots are well-lighted and secure. 6.36 5.24/1.61 1.12 6.16 5.17/1.64 0.99 0.07
  19. Residence hall staff are concerned about me as an individual. 5.82 4.92/1.74 0.90 5.75 4.92/1.73 0.83 0.00
  20. Tutoring services are readily available. 6.29 5.97/1.26 0.32 6.06 5.56/1.46 0.50 0.41***
Strength 21. My academic advisor is knowledgeable about requirements in my major. 6.68 6.13/1.40 0.55 6.56 5.80/1.56 0.76 0.33***
Strength 22. This campus provides online access to services I need. 6.51 6.08/1.23 0.43 6.41 5.74/1.41 0.67 0.34***
Challenge 23. I am able to register for classes I need with few conflicts. 6.59 4.86/1.99 1.73 6.54 5.11/1.79 1.43 -0.25***
  24. I receive the help I need to apply my academic major to my career goals. 6.55 5.84/1.37 0.71 6.48 5.49/1.54 0.99 0.35***
  25. I am able to take care of college-related business at times that are convenient for me. 6.41 5.74/1.34 0.67 6.34 5.41/1.49 0.93 0.33***
  26. Counseling services are available if I need them. 6.30 6.22/1.14 0.08 6.07 5.66/1.41 0.41 0.56***
  27. This institution helps me identify resources to finance my education. 6.34 5.25/1.70 1.09 6.22 4.99/1.71 1.23 0.26***
Strength 28. Security staff respond quickly to calls for assistance. 6.58 5.93/1.32 0.65 6.36 5.46/1.55 0.90 0.47***
  29. Faculty use a variety of technology and media in the classroom. 5.96 5.86/1.30 0.10 5.86 5.58/1.41 0.28 0.28***
  30. There is an adequate selection of food available on campus. 6.21 5.19/1.70 1.02 6.07 4.60/1.93 1.47 0.59***
Strength 31. Students are made to feel welcome here. 6.52 6.01/1.31 0.51 6.36 5.67/1.45 0.69 0.34***
Challenge 32. Faculty provide timely feedback about my academic progress. 6.50 5.49/1.48 1.01 6.43 5.28/1.58 1.15 0.21***
  33. Admissions counselors accurately portray the campus in their recruiting practices. 6.34 5.74/1.41 0.60 6.12 5.33/1.56 0.79 0.41***
  34. There are adequate services to help me decide upon a career. 6.40 5.61/1.49 0.79 6.25 5.27/1.58 0.98 0.34***
  35. I seldom get the "run-around" when seeking information on this campus. 6.29 5.02/1.83 1.27 6.22 4.84/1.84 1.38 0.18**
  36. The quality of instruction I receive in most of my classes is excellent. 6.61 5.64/1.37 0.97 6.57 5.51/1.43 1.06 0.13**
  37. There is a strong commitment to diversity on this campus. 6.15 6.00/1.25 0.15 5.85 5.54/1.50 0.31 0.46***
  38. I receive ongoing feedback about progress toward my academic goals. 6.33 5.49/1.50 0.84 6.22 5.12/1.61 1.10 0.37***
  39. Student disciplinary procedures are fair. 6.36 5.85/1.33 0.51 6.18 5.45/1.54 0.73 0.40***
Strength 40. Faculty are usually available to students outside of class (during office hours, by phone or by e-mail). 6.52 6.10/1.24 0.42 6.44 5.84/1.36 0.60 0.26***
Challenge 41. Tuition paid is a worthwhile investment. 6.49 5.40/1.61 1.09 6.50 5.26/1.68 1.24 0.14**
  42. Students are free to express their ideas on this campus. 6.30 5.86/1.41 0.44 6.25 5.57/1.51 0.68 0.29***
  43. Mentors are available to guide my life and career goals. 6.27 5.64/1.54 0.63 6.15 5.26/1.61 0.89 0.38***
Strength 44. On the whole, the campus is well-maintained. 6.42 6.20/1.08 0.22 6.32 5.74/1.44 0.58 0.46***
  45. Student activity fees are put to good use. 6.24 4.98/1.74 1.26 6.21 4.67/1.86 1.54 0.31***
  46. Campus item 1 6.27 5.88/1.31 0.39    
  47. Campus item 2 6.11 5.66/1.44 0.45    
  48. Campus item 3 6.24 5.96/1.30 0.28    
  49. Campus item 4 6.27 5.70/1.42 0.57    
  50. Campus item 5 6.08 5.38/1.65 0.70    
  51. Campus item 6 6.37 5.64/1.50 0.73    
Strength 52. Campus item 7 6.51 5.89/1.43 0.62    
  53. Campus item 8 6.39 5.80/1.50 0.59    
  54. Campus item 9 6.30 5.72/1.48 0.58    
  55. Campus item 10 6.42 5.77/1.44 0.65    
  56. Cost as factor in decision to enroll. 6.37     6.34    
  57. Financial assistance as factor in decision to enroll. 6.41     6.21    
  58. Academic reputation as factor in decision to enroll. 6.30     6.11    
  59. Future career opportunities as factor in decision to enroll. 6.47     6.34    
  60. Personal recommendations as factor in decision to enroll. 5.90     5.80    
  61. Distance from campus as factor in decision to enroll. 5.72     5.79    
  62. Information on the campus Web site as factor in decision to enroll. 6.01     5.67    
  63. Campus visits as factor in decision to enroll. 5.66     5.40    

National Group Means are based on 24910 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Scale Report

Sort on each column to see data from highest to lowest.

    SSI Four-Year Public Form B Sample National Four-Year Publics Form B  
i Scale / Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  Student Centeredness 6.42 5.55/1.19 0.87 6.30 5.32/1.26 0.98 0.23***
  01. The campus staff are caring and helpful. 6.47 5.65/1.30 0.82 6.36 5.54/1.36 0.82 0.11**
  05. Administrators are available to hear students' concerns. 6.38 5.47/1.47 0.91 6.26 5.21/1.58 1.05 0.26***
Strength 31. Students are made to feel welcome here. 6.52 6.01/1.31 0.51 6.36 5.67/1.45 0.69 0.34***
  35. I seldom get the "run-around" when seeking information on this campus. 6.29 5.02/1.83 1.27 6.22 4.84/1.84 1.38 0.18**
  Campus Life 6.21 5.22/1.33 0.99 6.08 4.89/1.44 1.19 0.33***
  13. Living conditions in the residence halls are comfortable. 6.37 5.12/1.71 1.25 6.09 4.89/1.75 1.20 0.23***
  19. Residence hall staff are concerned about me as an individual. 5.82 4.92/1.74 0.90 5.75 4.92/1.73 0.83 0.00
  30. There is an adequate selection of food available on campus. 6.21 5.19/1.70 1.02 6.07 4.60/1.93 1.47 0.59***
  39. Student disciplinary procedures are fair. 6.36 5.85/1.33 0.51 6.18 5.45/1.54 0.73 0.40***
  45. Student activity fees are put to good use. 6.24 4.98/1.74 1.26 6.21 4.67/1.86 1.54 0.31***
  Instructional Effectiveness 6.47 5.69/1.04 0.78 6.40 5.47/1.12 0.93 0.22***
  04. The content of the courses within my major is valuable. 6.61 5.67/1.37 0.94 6.56 5.56/1.41 1.00 0.11**
  14. Faculty are fair and unbiased in their treatment of individual students. 6.50 5.58/1.53 0.92 6.42 5.39/1.55 1.03 0.19***
Challenge 17. There are sufficient courses within my program of study available each term. 6.56 5.49/1.62 1.07 6.50 5.11/1.74 1.39 0.38***
  29. Faculty use a variety of technology and media in the classroom. 5.96 5.86/1.30 0.10 5.86 5.58/1.41 0.28 0.28***
Challenge 32. Faculty provide timely feedback about my academic progress. 6.50 5.49/1.48 1.01 6.43 5.28/1.58 1.15 0.21***
  36. The quality of instruction I receive in most of my classes is excellent. 6.61 5.64/1.37 0.97 6.57 5.51/1.43 1.06 0.13**
Strength 40. Faculty are usually available to students outside of class (during office hours, by phone or by e-mail). 6.52 6.10/1.24 0.42 6.44 5.84/1.36 0.60 0.26***
  Recruitment and Financial Aid Effectiveness 6.33 5.52/1.26 0.81 6.15 5.17/1.32 0.98 0.35***
  07. Admissions staff provide personalized attention prior to enrollment. 6.17 5.45/1.53 0.72 6.02 5.16/1.60 0.86 0.29***
Challenge 08. Financial aid awards are announced in time to be helpful in college planning. 6.47 5.48/1.59 0.99 6.27 5.11/1.70 1.16 0.37***
  11. Financial aid counseling is available if I need it. 6.35 5.71/1.46 0.64 6.13 5.29/1.61 0.84 0.42***
  27. This institution helps me identify resources to finance my education. 6.34 5.25/1.70 1.09 6.22 4.99/1.71 1.23 0.26***
  33. Admissions counselors accurately portray the campus in their recruiting practices. 6.34 5.74/1.41 0.60 6.12 5.33/1.56 0.79 0.41***
  Campus Services 6.40 5.97/0.97 0.43 6.24 5.56/1.09 0.68 0.41***
Strength 09. Library resources and services are adequate. 6.38 6.10/1.24 0.28 6.18 5.69/1.47 0.49 0.41***
Strength 15. Computer labs are adequate and accessible. 6.46 6.24/1.07 0.22 6.31 5.74/1.42 0.57 0.50***
  20. Tutoring services are readily available. 6.29 5.97/1.26 0.32 6.06 5.56/1.46 0.50 0.41***
Strength 22. This campus provides online access to services I need. 6.51 6.08/1.23 0.43 6.41 5.74/1.41 0.67 0.34***
  24. I receive the help I need to apply my academic major to my career goals. 6.55 5.84/1.37 0.71 6.48 5.49/1.54 0.99 0.35***
  26. Counseling services are available if I need them. 6.30 6.22/1.14 0.08 6.07 5.66/1.41 0.41 0.56***
  34. There are adequate services to help me decide upon a career. 6.40 5.61/1.49 0.79 6.25 5.27/1.58 0.98 0.34***
  43. Mentors are available to guide my life and career goals. 6.27 5.64/1.54 0.63 6.15 5.26/1.61 0.89 0.38***
  Academic Advising Effectiveness 6.50 5.87/1.20 0.63 6.38 5.48/1.36 0.90 0.39***
  10. My academic advisor helps me set goals to work toward. 6.46 5.81/1.56 0.65 6.31 5.39/1.74 0.92 0.42***
Strength 16. My academic advisor is available when I need help. 6.53 6.03/1.38 0.50 6.42 5.61/1.61 0.81 0.42***
Strength 21. My academic advisor is knowledgeable about requirements in my major. 6.68 6.13/1.40 0.55 6.56 5.80/1.56 0.76 0.33***
  38. I receive ongoing feedback about progress toward my academic goals. 6.33 5.49/1.50 0.84 6.22 5.12/1.61 1.10 0.37***
  Registration Effectiveness 6.44 5.08/1.33 1.36 6.36 5.13/1.29 1.23 -0.05
Challenge 02. Registration processes and procedures are convenient. 6.46 4.77/1.87 1.69 6.31 5.05/1.65 1.26 -0.28***
  06. Billing policies are reasonable. 6.29 4.98/1.66 1.31 6.22 4.95/1.66 1.27 0.03
Challenge 23. I am able to register for classes I need with few conflicts. 6.59 4.86/1.99 1.73 6.54 5.11/1.79 1.43 -0.25***
  25. I am able to take care of college-related business at times that are convenient for me. 6.41 5.74/1.34 0.67 6.34 5.41/1.49 0.93 0.33***
  Safety and Security 6.45 5.10/1.21 1.35 6.30 5.07/1.26 1.23 0.03
  03. The campus is safe and secure for all students. 6.69 5.84/1.26 0.85 6.54 5.84/1.31 0.70 0.00
  12. The amount of student parking space on campus is adequate. 6.20 3.64/2.04 2.56 6.14 3.90/2.07 2.24 -0.26***
  18. Parking lots are well-lighted and secure. 6.36 5.24/1.61 1.12 6.16 5.17/1.64 0.99 0.07
Strength 28. Security staff respond quickly to calls for assistance. 6.58 5.93/1.32 0.65 6.36 5.46/1.55 0.90 0.47***
  Campus Climate 6.41 5.72/1.03 0.69 6.29 5.46/1.13 0.83 0.26***
  03. The campus is safe and secure for all students. 6.69 5.84/1.26 0.85 6.54 5.84/1.31 0.70 0.00
  05. Administrators are available to hear students' concerns. 6.38 5.47/1.47 0.91 6.26 5.21/1.58 1.05 0.26***
Strength 31. Students are made to feel welcome here. 6.52 6.01/1.31 0.51 6.36 5.67/1.45 0.69 0.34***
  35. I seldom get the "run-around" when seeking information on this campus. 6.29 5.02/1.83 1.27 6.22 4.84/1.84 1.38 0.18**
  37. There is a strong commitment to diversity on this campus. 6.15 6.00/1.25 0.15 5.85 5.54/1.50 0.31 0.46***
Challenge 41. Tuition paid is a worthwhile investment. 6.49 5.40/1.61 1.09 6.50 5.26/1.68 1.24 0.14**
  42. Students are free to express their ideas on this campus. 6.30 5.86/1.41 0.44 6.25 5.57/1.51 0.68 0.29***
Strength 44. On the whole, the campus is well-maintained. 6.42 6.20/1.08 0.22 6.32 5.74/1.44 0.58 0.46***

National Group Means are based on 24910 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Summary Report
  SSI Four-Year Public Form B Sample National Four-Year Publics Form B  
Summary     Difference
So far, how has your college experience met your expectations? 4.72 4.62 0.10*
1=Much worse than expected 1% 2%   
2=Quite a bit worse than I expected 1% 2%   
3=Worse than I expected 8% 10%   
4=About what I expected 36% 35%   
5=Better than I expected 24% 23%   
6=Quite a bit better than I expected 13% 12%   
7=Much better than expected 13% 12%   
Rate your overall satisfaction with your experience here thus far. 5.45 5.26 0.19***
1=Not satisfied at all 1% 1%   
2=Not very satisfied 2% 3%   
3=Somewhat dissatisfied 5% 7%   
4=Neutral 13% 12%   
5=Somewhat satisfied 17% 18%   
6=Satisfied 40% 37%   
7=Very satisfied 20% 17%   
All in all, if you had to do it over, would you enroll here again? 5.54 5.32 0.22***
1=Definitely not 2% 4%   
2=Probably not 5% 6%   
3=Maybe not 3% 6%   
4=I don't know 11% 10%   
5=Maybe yes 12% 12%   
6=Probably yes 28% 28%   
7=Definitely yes 36% 31%   
Item Percentage Report

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

    SSI Four-Year Public Form B Sample National Four-Year Publics Form B  
i Item Importance % Satisfaction % Gap i Importance % Satisfaction % Gap i Difference i
  01. The campus staff are caring and helpful. 87% 61% 26% 84% 59% 25% 2%
Challenge 02. Registration processes and procedures are convenient. 88% 42% 46% 83% 47% 36% -5%
  03. The campus is safe and secure for all students. 93% 67% 26% 89% 70% 19% -3%
  04. The content of the courses within my major is valuable. 91% 63% 28% 90% 61% 29% 2%
  05. Administrators are available to hear students' concerns. 84% 55% 29% 81% 50% 31% 5%
  06. Billing policies are reasonable. 81% 44% 37% 80% 43% 37% 1%
  07. Admissions staff provide personalized attention prior to enrollment. 78% 56% 22% 72% 49% 23% 7%
Challenge 08. Financial aid awards are announced in time to be helpful in college planning. 88% 58% 30% 81% 49% 32% 9%
Strength 09. Library resources and services are adequate. 83% 77% 6% 77% 66% 11% 11%
  10. My academic advisor helps me set goals to work toward. 86% 68% 18% 82% 58% 24% 10%
  11. Financial aid counseling is available if I need it. 83% 64% 19% 76% 53% 23% 11%
  12. The amount of student parking space on campus is adequate. 81% 23% 58% 78% 28% 50% -5%
  13. Living conditions in the residence halls are comfortable. 85% 50% 35% 78% 43% 35% 7%
  14. Faculty are fair and unbiased in their treatment of individual students. 87% 61% 26% 86% 57% 29% 4%
Strength 15. Computer labs are adequate and accessible. 86% 80% 6% 82% 67% 15% 13%
Strength 16. My academic advisor is available when I need help. 88% 75% 13% 86% 64% 22% 11%
Challenge 17. There are sufficient courses within my program of study available each term. 90% 59% 31% 89% 50% 39% 9%
  18. Parking lots are well-lighted and secure. 83% 50% 33% 77% 50% 27% 0%
  19. Residence hall staff are concerned about me as an individual. 67% 43% 24% 66% 43% 23% 0%
  20. Tutoring services are readily available. 80% 70% 10% 74% 60% 14% 10%
Strength 21. My academic advisor is knowledgeable about requirements in my major. 93% 78% 15% 90% 70% 20% 8%
Strength 22. This campus provides online access to services I need. 88% 76% 12% 85% 66% 19% 10%
Challenge 23. I am able to register for classes I need with few conflicts. 91% 46% 45% 90% 51% 39% -5%
  24. I receive the help I need to apply my academic major to my career goals. 89% 68% 21% 88% 59% 29% 9%
  25. I am able to take care of college-related business at times that are convenient for me. 86% 64% 22% 84% 55% 29% 9%
  26. Counseling services are available if I need them. 82% 81% 1% 74% 63% 11% 18%
  27. This institution helps me identify resources to finance my education. 83% 52% 31% 79% 45% 34% 7%
Strength 28. Security staff respond quickly to calls for assistance. 90% 70% 20% 84% 58% 26% 12%
  29. Faculty use a variety of technology and media in the classroom. 69% 67% 2% 66% 61% 5% 6%
  30. There is an adequate selection of food available on campus. 78% 49% 29% 74% 39% 35% 10%
Strength 31. Students are made to feel welcome here. 89% 74% 15% 84% 64% 20% 10%
Challenge 32. Faculty provide timely feedback about my academic progress. 88% 56% 32% 87% 52% 35% 4%
  33. Admissions counselors accurately portray the campus in their recruiting practices. 83% 66% 17% 76% 54% 22% 12%
  34. There are adequate services to help me decide upon a career. 86% 61% 25% 81% 52% 29% 9%
  35. I seldom get the "run-around" when seeking information on this campus. 82% 48% 34% 80% 44% 36% 4%
  36. The quality of instruction I receive in most of my classes is excellent. 91% 60% 31% 90% 58% 32% 2%
  37. There is a strong commitment to diversity on this campus. 77% 72% 5% 69% 60% 9% 12%
  38. I receive ongoing feedback about progress toward my academic goals. 82% 56% 26% 79% 47% 32% 9%
  39. Student disciplinary procedures are fair. 83% 68% 15% 78% 58% 20% 10%
Strength 40. Faculty are usually available to students outside of class (during office hours, by phone or by e-mail). 88% 76% 12% 87% 70% 17% 6%
Challenge 41. Tuition paid is a worthwhile investment. 88% 55% 33% 88% 53% 35% 2%
  42. Students are free to express their ideas on this campus. 82% 69% 13% 80% 62% 18% 7%
  43. Mentors are available to guide my life and career goals. 81% 62% 19% 77% 52% 25% 10%
Strength 44. On the whole, the campus is well-maintained. 85% 79% 6% 83% 67% 16% 12%
  45. Student activity fees are put to good use. 79% 43% 36% 79% 39% 40% 4%
  46. Campus item 1 81% 68% 13%
  47. Campus item 2 75% 61% 14%
  48. Campus item 3 79% 72% 7%
  49. Campus item 4 80% 63% 17%
  50. Campus item 5 74% 54% 20%
  51. Campus item 6 85% 62% 23%
Strength 52. Campus item 7 88% 70% 18%
  53. Campus item 8 83% 68% 15%
  54. Campus item 9 82% 65% 17%
  55. Campus item 10 85% 65% 20%
  56. Cost as factor in decision to enroll. 84% 84%
  57. Financial assistance as factor in decision to enroll. 86% 80%
  58. Academic reputation as factor in decision to enroll. 81% 76%
  59. Future career opportunities as factor in decision to enroll. 88% 83%
  60. Personal recommendations as factor in decision to enroll. 69% 67%
  61. Distance from campus as factor in decision to enroll. 66% 68%
  62. Information on the campus Web site as factor in decision to enroll. 73% 65%
  63. Campus visits as factor in decision to enroll. 66% 58%

National Group Means are based on 24910 records

Demographics

Star Indicates the response option that was selected by the majority of survey participants.

Gender

    N %
Primary Population Female 816 67.66%
  Male 390 32.34%
  Total 1206 100%
  No Answer 106  

Age

    N %
  18 and under 109 8.99%
Primary Population 19 to 24 774 63.86%
  25 to 34 187 15.43%
  35 to 44 79 6.52%
  45 and over 63 5.20%
  Total 1212 100%
  No Answer 100  

Ethnicity/Race

    N %
  Alaskan Native 0 0%
  American Indian 11 0.88%
  Asian 103 8.24%
  Black/African-American 251 20.08%
  Hispanic or Latino (and Puerto Rican) 22 1.76%
  Native Hawaiian or Pacific Islander 3 0.24%
Primary Population White/Caucasian 811 64.88%
  Multi-racial 25 2.00%
  Other race 24 1.92%
  Total 1250 100%
  No Answer 62  

Current Enrollment Status

    N %
Primary Population Day 1102 88.51%
  Evening 110 8.84%
  Weekend 33 2.65%
  Total 1245 100%
  No Answer 67  

Current Class Load

    N %
Primary Population Full-time 1096 89.18%
  Part-time 133 10.82%
  Total 1229 100%
  No Answer 83  

Class Level

    N %
  Freshman 207 17.02%
  Sophomore 234 19.24%
  Junior 224 18.42%
Primary Population Senior 325 26.73%
  Special student 5 0.41%
  Graduate/Professional 209 17.19%
  Other class level 12 0.99%
  Total 1216 100%
  No Answer 96  

Current GPA

    N %
  No credits earned 16 1.28%
  1.99 or below 13 1.04%
  2.0 - 2.49 83 6.65%
  2.5 - 2.99 201 16.09%
  3.0 - 3.49 400 32.03%
Primary Population 3.5 or above 536 42.91%
  Total 1249 100%
  No Answer 63  

Educational Goal

    N %
  Associate degree 49 3.90%
Primary Population Bachelor's degree 785 62.45%
  Master's degree 202 16.07%
  Doctorate or professional degree 190 15.12%
  Certification (initial/renewal) 6 0.48%
  Self-improvement/pleasure 0 0%
  Job-related training 2 0.16%
  Other educational goal 23 1.83%
  Total 1257 100%
  No Answer 55  

Employment

    N %
  Full-time off campus 279 22.00%
  Part-time off campus 350 27.60%
  Full-time on campus 76 5.99%
  Part-time on campus 164 12.93%
Primary Population Not employed 399 31.47%
  Total 1268 100%
  No Answer 44  

Current Residence

    N %
Primary Population Residence hall 388 30.60%
  Fraternity/Sorority 4 0.32%
  Own house 262 20.66%
  Rent room or apt off campus 331 26.10%
  Parent's home 228 17.98%
  Other residence 55 4.34%
  Total 1268 100%
  No Answer 44  

Residence Classification

    N %
Primary Population In-state 1022 82.89%
  Out-of-state 117 9.49%
  International (not U.S. citizen) 94 7.62%
  Total 1233 100%
  No Answer 79  

Institution Was My

    N %
Primary Population 1st choice 839 66.59%
  2nd choice 313 24.84%
  3rd choice or lower 108 8.57%
  Total 1260 100%
  No Answer 52  

Did Transfer Here

    N %
  Yes transferred here 280 22.78%
Primary Population No did not transfer here 949 77.22%
  Total 1229 100%
  No Answer 83  

Plan to Transfer

    N %
  Yes I plan to transfer 115 9.30%
Primary Population No I do not plan to transfer 1122 90.70%
  Total 1237 100%
  No Answer 75  

Organization Memberships

    N %
Primary Population No organization memberships 614 47.97%
  One or two organization memberships 478 37.34%
  Three or four organization memberships 136 10.63%
  Five or more organization memberships 52 4.06%
  Total 1280 100%
  No Answer 32  

Tuition Source

    N %
  Scholarships 363 28.32%
Primary Population Financial aid 551 42.98%
  Family contributions 176 13.73%
  Self support 138 10.76%
  Other tuition source 54 4.21%
  Total 1282 100%
  No Answer 30  

Institution Question

    N %
  Campus item - Answer 1 310 24.14%
  Campus item - Answer 2 345 26.87%
Primary Population Campus item - Answer 3 439 34.19%
  Campus item - Answer 4 86 6.70%
  Campus item - Answer 5 104 8.10%
  Campus item - Answer 6 0 0%
  Total 1284 100%
  No Answer 28  

Institution Question 2

    N %
Primary Population Campus item 2 - Answer 1 0 0%
Primary Population Campus item 2 - Answer 2 0 0%
Primary Population Campus item 2 - Answer 3 0 0%
Primary Population Campus item 2 - Answer 4 0 0%
Primary Population Campus item 2 - Answer 5 0 0%
Primary Population Campus item 2 - Answer 6 0 0%
  Total 0 100%
  No Answer 1312  

Group Code

    N %
  1001 24 1.87%
  1002 6 0.47%
  1003 8 0.62%
  1004 3 0.23%
  1005 2 0.16%
  1006 67 5.22%
  1007 30 2.34%
  1008 8 0.62%
  1009 45 3.51%
  1010 18 1.40%
  1011 28 2.18%
  1012 27 2.10%
  1013 46 3.59%
  1015 17 1.33%
  1016 8 0.62%
  1018 8 0.62%
  1019 32 2.49%
  1020 25 1.95%
  1021 5 0.39%
  1022 16 1.25%
  1023 61 4.75%
  1024 15 1.17%
  1025 15 1.17%
  1026 14 1.09%
  1027 16 1.25%
  1028 13 1.01%
  1029 10 0.78%
Primary Population 1030 117 9.12%
  1031 22 1.71%
  1033 16 1.25%
  1034 67 5.22%
  1035 24 1.87%
  1036 30 2.34%
  1037 22 1.71%
  1038 28 2.18%
  1039 17 1.33%
  1040 19 1.48%
  1041 4 0.31%
  1043 3 0.23%
  1047 7 0.55%
  1048 52 4.05%
  1049 6 0.47%
  1050 9 0.70%
  1051 3 0.23%
  1052 5 0.39%
  1053 10 0.78%
  1054 5 0.39%
  1055 3 0.23%
  1056 2 0.16%
  1057 4 0.31%
  1058 8 0.62%
  1060 4 0.31%
  1061 6 0.47%
  1062 7 0.55%
  1063 11 0.86%
  1064 25 1.95%
  1065 10 0.78%
  1066 4 0.31%
  1067 6 0.47%
  1068 8 0.62%
  1069 14 1.09%
  1070 8 0.62%
  1071 84 6.55%
  1072 32 2.49%
  1073 14 1.09%
  Total 1283 100%
  No Answer 29