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Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.

Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results and can also be found at www.noellevitz.com/SSIInterpretiveGuides.

As you review and analyze your results, you may consider ordering additional reporting options from Ruffalo Noel Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons Information Button can be found in various areas to provide additional information about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

  • Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
  • Item Report: responses for each individual item on the survey
  • Scale Report: responses for the survey scales and the items clustered within the scales
  • Summary Report: responses to the summary items on the survey
  • Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
  • Demographic Report: responses to the demographic items on the survey

*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign Plus Sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign Minus Sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A Star indicates the response option that was selected by the majority of survey participants.

Note: These report options are not all included in the target group reporting.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.

Strategic Planning Overview
Strengths and Challenges
Strengthsi vs. Comparison i
75. Campus item 5  
76. Campus item 6  
31. The school is safe and secure for all students.  
73. Campus item 3  
80. Campus item 10  
66. Program requirements are clear and reasonable. -
58. Nearly all of the faculty are knowledgeable in their fields. -
36. Students are made to feel welcome at this school.  
32. My academic advisor is knowledgeable about my program requirements. -
70. I am able to experience intellectual growth here. -
57. Administrators are approachable to students.  
29. Faculty are fair and unbiased in their treatment of individual students.  
68. On the whole, the school is well-maintained.  
34. Computer labs are adequate and accessible.  
24. Parking lots are well-lighted and secure. +
27. The school staff are caring and helpful.  
61. Faculty are usually available after class and during office hours.  
56. The business office is open during hours which are convenient for most students.  
26. Library staff are helpful and approachable. +
59. New student orientation services help students adjust to school.  
Challengesi  
20. Financial aid counselors are helpful. -
67. Channels for expressing student complaints are readily available.  
42. The equipment in the lab facilities is kept up to date.  
65. Students are notified early in the term if they are doing poorly in a class.  
52. This school does whatever it can to help me reach my educational goals. -
37. Faculty take into consideration student differences as they teach a course.  
Benchmarks
Higher Satisfaction vs. National Career and Private Schools  
24. Parking lots are well-lighted and secure.  
39. The amount of student parking space is adequate.  
Lower Satisfaction vs. National Career and Private Schools  
66. Program requirements are clear and reasonable.  
58. Nearly all of the faculty are knowledgeable in their fields.  
32. My academic advisor is knowledgeable about my program requirements.  
70. I am able to experience intellectual growth here.  
8. Classes are scheduled at times that are convenient for me.  
35. Policies and procedures regarding registration and course selection are clear and well-publicized.  
41. Admissions staff are knowledgeable.  
20. Financial aid counselors are helpful.  
28. It is an enjoyable experience to be a student at this school.  
46. Faculty provide timely feedback about student progress in a course.  
52. This school does whatever it can to help me reach my educational goals.  
64. Nearly all classes deal with practical experiences and applications.  
69. There is a good variety of courses provided at this school.  
9. Internships or practical experiences are provided in my degree/certificate program.  
Item Report

Sort on each column to see data from highest to lowest.

    SSI Career and Private Sample National Career and Private Schools  
i Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  01. Most students feel a sense of belonging here. 5.86 5.50/1.44 0.36 6.06 5.71/1.41 0.35 -0.21**
  02. Faculty care about me as an individual. 6.21 5.71/1.44 0.50 6.34 5.80/1.42 0.54 -0.09
  03. The quality of instruction in the academic programs is excellent. 6.33 5.55/1.45 0.78 6.51 5.75/1.41 0.76 -0.20*
  04. Security staff are helpful. 5.80 5.00/1.72 0.80 5.90 5.28/1.74 0.62 -0.28**
  05. The personnel involved in registration are helpful. 6.27 5.64/1.51 0.63 6.37 5.96/1.36 0.41 -0.32***
  06. My academic advisor is approachable. 6.34 5.76/1.50 0.58 6.48 6.02/1.41 0.46 -0.26**
  07. Adequate financial aid is available for most students. 6.33 5.29/1.78 1.04 6.46 5.66/1.61 0.80 -0.37***
  08. Classes are scheduled at times that are convenient for me. 6.45 5.64/1.60 0.81 6.55 6.01/1.42 0.54 -0.37***
  09. Internships or practical experiences are provided in my degree/certificate program. 6.38 5.58/1.60 0.80 6.55 6.09/1.32 0.46 -0.51***
  10. Child care facilities are available on campus. 5.15 3.48/2.31 1.67 4.71 3.65/2.21 1.06 -0.17
  11. Security staff respond quickly in emergencies. 6.10 5.11/1.75 0.99 6.15 5.28/1.73 0.87 -0.17
  12. My academic advisor helps me set goals to work toward. 6.20 5.28/1.73 0.92 6.25 5.55/1.67 0.70 -0.27**
  13. Financial aid awards are announced to students in time to be helpful in planning. 6.20 5.11/1.85 1.09 6.25 5.34/1.74 0.91 -0.23*
  14. Library resources and services are adequate. 6.38 5.75/1.47 0.63 6.29 5.63/1.59 0.66 0.12
  15. I am able to register for classes I need with few conflicts. 6.30 5.65/1.56 0.65 6.40 5.86/1.47 0.54 -0.21*
  16. The school shows concern for students as individuals. 6.33 5.46/1.68 0.87 6.43 5.67/1.60 0.76 -0.21*
  17. Personnel in the Veterans' Services program are helpful. 5.86 5.20/1.71 0.66 5.63 5.18/1.71 0.45 0.02
  18. The quality of instruction I receive in most of my classes is excellent. 6.48 5.70/1.51 0.78 6.58 5.85/1.41 0.73 -0.15
  19. This campus provides effective support services for displaced homemakers. 5.96 5.18/1.82 0.78 5.81 5.24/1.69 0.57 -0.06
Challenge 20. Financial aid counselors are helpful. 6.41 5.39/1.80 1.02 6.48 5.75/1.61 0.73 -0.36***
  21. There are a sufficient number of study areas on campus. 6.24 5.40/1.70 0.84 6.20 5.30/1.77 0.90 0.10
  22. People at this school respect and are supportive of each other. 6.34 5.60/1.51 0.74 6.39 5.68/1.54 0.71 -0.08
  23. Faculty are understanding of students' unique life circumstances. 6.38 5.60/1.60 0.78 6.44 5.59/1.65 0.85 0.01
Strength 24. Parking lots are well-lighted and secure. 6.39 5.79/1.37 0.60 6.30 5.36/1.80 0.94 0.43***
  25. My academic advisor is concerned about my success as an individual. 6.32 5.69/1.54 0.63 6.41 5.73/1.58 0.68 -0.04
Strength 26. Library staff are helpful and approachable. 6.36 5.90/1.41 0.46 6.18 5.64/1.65 0.54 0.26**
Strength 27. The school staff are caring and helpful. 6.39 5.81/1.37 0.58 6.42 5.90/1.36 0.52 -0.09
  28. It is an enjoyable experience to be a student at this school. 6.39 5.64/1.57 0.75 6.49 5.83/1.49 0.66 -0.19*
Strength 29. Faculty are fair and unbiased in their treatment of individual students. 6.43 5.76/1.50 0.67 6.48 5.69/1.61 0.79 0.07
  30. The career services office provides students with the help they need to get a job. 6.34 5.62/1.54 0.72 6.46 5.78/1.49 0.68 -0.16
Strength 31. The school is safe and secure for all students. 6.50 5.95/1.22 0.55 6.52 5.93/1.38 0.59 0.02
Strength 32. My academic advisor is knowledgeable about my program requirements. 6.45 5.80/1.47 0.65 6.53 6.00/1.41 0.53 -0.20*
  33. Admissions counselors accurately portray the school in their recruiting practices. 6.36 5.54/1.58 0.82 6.40 5.68/1.58 0.72 -0.14
Strength 34. Computer labs are adequate and accessible. 6.41 5.76/1.59 0.65 6.47 5.87/1.53 0.60 -0.11
  35. Policies and procedures regarding registration and course selection are clear and well-publicized. 6.42 5.66/1.60 0.76 6.42 5.87/1.44 0.55 -0.21**
Strength 36. Students are made to feel welcome at this school. 6.46 5.90/1.39 0.56 6.52 6.02/1.36 0.50 -0.12
Challenge 37. Faculty take into consideration student differences as they teach a course. 6.36 5.52/1.56 0.84 6.38 5.63/1.53 0.75 -0.11
  38. The student center is a comfortable place for students to spend their leisure time. 6.16 5.43/1.70 0.73 6.13 5.49/1.63 0.64 -0.06
  39. The amount of student parking space is adequate. 6.37 5.63/1.59 0.74 6.30 5.14/2.01 1.16 0.49***
  40. My academic advisor is knowledgeable about the transfer requirements of other schools. 6.22 5.26/1.80 0.96 6.31 5.54/1.64 0.77 -0.28**
  41. Admissions staff are knowledgeable. 6.42 5.64/1.55 0.78 6.44 5.85/1.43 0.59 -0.21**
Challenge 42. The equipment in the lab facilities is kept up to date. 6.40 5.50/1.67 0.90 6.46 5.67/1.59 0.79 -0.17
  43. Class change (drop/add) policies are reasonable. 6.24 5.45/1.71 0.79 6.30 5.63/1.58 0.67 -0.18
  44. I generally know what's happening at this school. 6.19 5.14/1.81 1.05 6.20 5.53/1.59 0.67 -0.39***
  45. This institution has a good reputation within the community. 6.23 5.01/1.92 1.22 6.39 5.65/1.60 0.74 -0.64***
  46. Faculty provide timely feedback about student progress in a course. 6.39 5.59/1.54 0.80 6.48 5.77/1.50 0.71 -0.18*
  47. There are adequate services to help me decide upon a career. 6.29 5.61/1.51 0.68 6.43 5.84/1.43 0.59 -0.23**
  48. Advising staff care about students as individuals. 6.33 5.59/1.59 0.74 6.42 5.78/1.49 0.64 -0.19*
  49. Admissions counselors respond to prospective students' unique needs and requests. 6.32 5.55/1.55 0.77 6.34 5.71/1.47 0.63 -0.16
  50. Tutoring services are readily available. 6.27 5.56/1.55 0.71 6.31 5.66/1.59 0.65 -0.10
  51. There are convenient ways of paying my school bill. 6.29 5.51/1.62 0.78 6.40 5.67/1.57 0.73 -0.16
Challenge 52. This school does whatever it can to help me reach my educational goals. 6.39 5.54/1.64 0.85 6.49 5.74/1.50 0.75 -0.20*
  53. The assessment and course placement procedures are reasonable. 6.39 5.69/1.49 0.70 6.40 5.83/1.41 0.57 -0.14
  54. Faculty are interested in my academic problems. 6.35 5.59/1.60 0.76 6.41 5.73/1.50 0.68 -0.14
  55. Academic support services adequately meet the needs of students. 6.35 5.64/1.48 0.71 6.39 5.74/1.46 0.65 -0.10
Strength 56. The business office is open during hours which are convenient for most students. 6.37 5.77/1.43 0.60 6.37 5.88/1.40 0.49 -0.11
Strength 57. Administrators are approachable to students. 6.44 5.81/1.40 0.63 6.43 5.90/1.42 0.53 -0.09
Strength 58. Nearly all of the faculty are knowledgeable in their fields. 6.47 5.83/1.34 0.64 6.54 6.03/1.32 0.51 -0.20**
Strength 59. New student orientation services help students adjust to school. 6.36 5.79/1.43 0.57 6.33 5.79/1.48 0.54 0.00
  60. Billing policies are reasonable. 6.32 5.34/1.75 0.98 6.36 5.60/1.59 0.76 -0.26**
Strength 61. Faculty are usually available after class and during office hours. 6.39 5.86/1.39 0.53 6.42 5.88/1.40 0.54 -0.02
  62. Bookstore staff are helpful. 6.16 5.44/1.72 0.72 6.15 5.46/1.74 0.69 -0.02
  63. I seldom get the "run-around" when seeking information at this school. 6.34 5.24/1.80 1.10 6.28 5.46/1.71 0.82 -0.22*
  64. Nearly all classes deal with practical experiences and applications. 6.39 5.63/1.46 0.76 6.44 5.90/1.36 0.54 -0.27***
Challenge 65. Students are notified early in the term if they are doing poorly in a class. 6.40 5.52/1.74 0.88 6.43 5.68/1.61 0.75 -0.16
Strength 66. Program requirements are clear and reasonable. 6.48 5.83/1.46 0.65 6.51 5.98/1.36 0.53 -0.15*
Challenge 67. Channels for expressing student complaints are readily available. 6.41 5.42/1.77 0.99 6.34 5.48/1.71 0.86 -0.06
Strength 68. On the whole, the school is well-maintained. 6.42 5.78/1.48 0.64 6.47 5.92/1.42 0.55 -0.14
  69. There is a good variety of courses provided at this school. 6.38 5.59/1.57 0.79 6.41 5.89/1.40 0.52 -0.30***
Strength 70. I am able to experience intellectual growth here. 6.45 5.78/1.44 0.67 6.53 6.02/1.33 0.51 -0.24**
  71. Campus item 1 6.33 5.46/1.84 0.87    
  72. Campus item 2 6.37 5.62/1.76 0.75    
Strength 73. Campus item 3 6.49 5.98/1.34 0.51    
  74. Campus item 4 6.13 5.61/1.65 0.52    
Strength 75. Campus item 5 6.54 5.90/1.33 0.64    
Strength 76. Campus item 6 6.52 5.84/1.49 0.68    
  77. Campus item 7 6.22 5.32/2.00 0.90    
  78. Campus item 8 6.07 5.52/1.67 0.55    
  79. Campus item 9 5.92 5.17/2.11 0.75    
Strength 80. Campus item 10 6.49 5.90/1.53 0.59    
  81. Institution's commitment to part-time students? 5.65/1.54 5.85/1.43 -0.20*
  82. Institution's commitment to evening students? 5.77/1.51 5.87/1.46 -0.10
  83. Institution's commitment to older, returning learners? 5.89/1.35 5.98/1.35 -0.09
  84. Institution's commitment to under-represented populations? 5.80/1.37 5.87/1.40 -0.07
  85. Institution's commitment to commuters? 5.55/1.64 5.73/1.54 -0.18*
  86. Institution's commitment to students with disabilities? 5.86/1.38 5.87/1.44 -0.01
  87. Cost as factor in decision to enroll. 6.02     6.14    
  88. Financial aid as factor in decision to enroll. 6.20     6.29    
  89. Academic reputation as factor in decision to enroll. 6.13     6.29    
  90. Size of institution as factor in decision to enroll. 5.77     5.77    
  91. Future employment opportunities as factor in decision to enroll. 6.30     6.47    
  92. Recommendations from family/friends as factor in decision to enroll. 5.64     5.75    
  93. Geographic setting as factor in decision to enroll. 5.86     5.88    
  94. Appearance of school as factor in decision to enroll. 5.82     5.90    
  95. Personalized attention prior to enrollment as factor in decision to enroll. 6.08     6.16    

National Group Means are based on 31412 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Scale Report

Sort on each column to see data from highest to lowest.

    SSI Career and Private Sample National Career and Private Schools  
i Scale / Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  Student Centeredness 6.31 5.69/1.26 0.62 6.39 5.84/1.24 0.55 -0.15*
  01. Most students feel a sense of belonging here. 5.86 5.50/1.44 0.36 6.06 5.71/1.41 0.35 -0.21**
  16. The school shows concern for students as individuals. 6.33 5.46/1.68 0.87 6.43 5.67/1.60 0.76 -0.21*
Strength 27. The school staff are caring and helpful. 6.39 5.81/1.37 0.58 6.42 5.90/1.36 0.52 -0.09
  28. It is an enjoyable experience to be a student at this school. 6.39 5.64/1.57 0.75 6.49 5.83/1.49 0.66 -0.19*
Strength 36. Students are made to feel welcome at this school. 6.46 5.90/1.39 0.56 6.52 6.02/1.36 0.50 -0.12
Strength 57. Administrators are approachable to students. 6.44 5.81/1.40 0.63 6.43 5.90/1.42 0.53 -0.09
  Instructional Effectiveness 6.40 5.68/1.26 0.72 6.46 5.82/1.18 0.64 -0.14*
  02. Faculty care about me as an individual. 6.21 5.71/1.44 0.50 6.34 5.80/1.42 0.54 -0.09
  18. The quality of instruction I receive in most of my classes is excellent. 6.48 5.70/1.51 0.78 6.58 5.85/1.41 0.73 -0.15
  23. Faculty are understanding of students' unique life circumstances. 6.38 5.60/1.60 0.78 6.44 5.59/1.65 0.85 0.01
Strength 29. Faculty are fair and unbiased in their treatment of individual students. 6.43 5.76/1.50 0.67 6.48 5.69/1.61 0.79 0.07
Challenge 37. Faculty take into consideration student differences as they teach a course. 6.36 5.52/1.56 0.84 6.38 5.63/1.53 0.75 -0.11
  46. Faculty provide timely feedback about student progress in a course. 6.39 5.59/1.54 0.80 6.48 5.77/1.50 0.71 -0.18*
  54. Faculty are interested in my academic problems. 6.35 5.59/1.60 0.76 6.41 5.73/1.50 0.68 -0.14
Strength 58. Nearly all of the faculty are knowledgeable in their fields. 6.47 5.83/1.34 0.64 6.54 6.03/1.32 0.51 -0.20**
Strength 61. Faculty are usually available after class and during office hours. 6.39 5.86/1.39 0.53 6.42 5.88/1.40 0.54 -0.02
  64. Nearly all classes deal with practical experiences and applications. 6.39 5.63/1.46 0.76 6.44 5.90/1.36 0.54 -0.27***
Challenge 65. Students are notified early in the term if they are doing poorly in a class. 6.40 5.52/1.74 0.88 6.43 5.68/1.61 0.75 -0.16
Strength 66. Program requirements are clear and reasonable. 6.48 5.83/1.46 0.65 6.51 5.98/1.36 0.53 -0.15*
  69. There is a good variety of courses provided at this school. 6.38 5.59/1.57 0.79 6.41 5.89/1.40 0.52 -0.30***
Strength 70. I am able to experience intellectual growth here. 6.45 5.78/1.44 0.67 6.53 6.02/1.33 0.51 -0.24**
  Responsiveness to Diverse Populations 5.75/1.38 5.86/1.35 -0.11
  81. Institution's commitment to part-time students? 5.65/1.54 5.85/1.43 -0.20*
  82. Institution's commitment to evening students? 5.77/1.51 5.87/1.46 -0.10
  83. Institution's commitment to older, returning learners? 5.89/1.35 5.98/1.35 -0.09
  84. Institution's commitment to under-represented populations? 5.80/1.37 5.87/1.40 -0.07
  85. Institution's commitment to commuters? 5.55/1.64 5.73/1.54 -0.18*
  86. Institution's commitment to students with disabilities? 5.86/1.38 5.87/1.44 -0.01
  Campus Support Services 6.08 5.32/1.40 0.76 6.03 5.43/1.32 0.60 -0.11
  10. Child care facilities are available on campus. 5.15 3.48/2.31 1.67 4.71 3.65/2.21 1.06 -0.17
  17. Personnel in the Veterans' Services program are helpful. 5.86 5.20/1.71 0.66 5.63 5.18/1.71 0.45 0.02
  19. This campus provides effective support services for displaced homemakers. 5.96 5.18/1.82 0.78 5.81 5.24/1.69 0.57 -0.06
  30. The career services office provides students with the help they need to get a job. 6.34 5.62/1.54 0.72 6.46 5.78/1.49 0.68 -0.16
  38. The student center is a comfortable place for students to spend their leisure time. 6.16 5.43/1.70 0.73 6.13 5.49/1.63 0.64 -0.06
  47. There are adequate services to help me decide upon a career. 6.29 5.61/1.51 0.68 6.43 5.84/1.43 0.59 -0.23**
Strength 59. New student orientation services help students adjust to school. 6.36 5.79/1.43 0.57 6.33 5.79/1.48 0.54 0.00
  Safety and Security 6.24 5.53/1.18 0.71 6.24 5.41/1.33 0.83 0.12
  04. Security staff are helpful. 5.80 5.00/1.72 0.80 5.90 5.28/1.74 0.62 -0.28**
  11. Security staff respond quickly in emergencies. 6.10 5.11/1.75 0.99 6.15 5.28/1.73 0.87 -0.17
Strength 24. Parking lots are well-lighted and secure. 6.39 5.79/1.37 0.60 6.30 5.36/1.80 0.94 0.43***
Strength 31. The school is safe and secure for all students. 6.50 5.95/1.22 0.55 6.52 5.93/1.38 0.59 0.02
  39. The amount of student parking space is adequate. 6.37 5.63/1.59 0.74 6.30 5.14/2.01 1.16 0.49***
  Academic Advising/Counseling 6.32 5.56/1.37 0.76 6.42 5.77/1.28 0.65 -0.21**
  06. My academic advisor is approachable. 6.34 5.76/1.50 0.58 6.48 6.02/1.41 0.46 -0.26**
  12. My academic advisor helps me set goals to work toward. 6.20 5.28/1.73 0.92 6.25 5.55/1.67 0.70 -0.27**
  25. My academic advisor is concerned about my success as an individual. 6.32 5.69/1.54 0.63 6.41 5.73/1.58 0.68 -0.04
Strength 32. My academic advisor is knowledgeable about my program requirements. 6.45 5.80/1.47 0.65 6.53 6.00/1.41 0.53 -0.20*
  40. My academic advisor is knowledgeable about the transfer requirements of other schools. 6.22 5.26/1.80 0.96 6.31 5.54/1.64 0.77 -0.28**
  48. Advising staff care about students as individuals. 6.33 5.59/1.59 0.74 6.42 5.78/1.49 0.64 -0.19*
Challenge 52. This school does whatever it can to help me reach my educational goals. 6.39 5.54/1.64 0.85 6.49 5.74/1.50 0.75 -0.20*
  Admissions and Financial Aid 6.34 5.42/1.39 0.92 6.40 5.67/1.26 0.73 -0.25***
  07. Adequate financial aid is available for most students. 6.33 5.29/1.78 1.04 6.46 5.66/1.61 0.80 -0.37***
  13. Financial aid awards are announced to students in time to be helpful in planning. 6.20 5.11/1.85 1.09 6.25 5.34/1.74 0.91 -0.23*
Challenge 20. Financial aid counselors are helpful. 6.41 5.39/1.80 1.02 6.48 5.75/1.61 0.73 -0.36***
  33. Admissions counselors accurately portray the school in their recruiting practices. 6.36 5.54/1.58 0.82 6.40 5.68/1.58 0.72 -0.14
  41. Admissions staff are knowledgeable. 6.42 5.64/1.55 0.78 6.44 5.85/1.43 0.59 -0.21**
  49. Admissions counselors respond to prospective students' unique needs and requests. 6.32 5.55/1.55 0.77 6.34 5.71/1.47 0.63 -0.16
  Academic Services 6.34 5.65/1.28 0.69 6.33 5.64/1.24 0.69 0.01
  14. Library resources and services are adequate. 6.38 5.75/1.47 0.63 6.29 5.63/1.59 0.66 0.12
  21. There are a sufficient number of study areas on campus. 6.24 5.40/1.70 0.84 6.20 5.30/1.77 0.90 0.10
Strength 26. Library staff are helpful and approachable. 6.36 5.90/1.41 0.46 6.18 5.64/1.65 0.54 0.26**
Strength 34. Computer labs are adequate and accessible. 6.41 5.76/1.59 0.65 6.47 5.87/1.53 0.60 -0.11
Challenge 42. The equipment in the lab facilities is kept up to date. 6.40 5.50/1.67 0.90 6.46 5.67/1.59 0.79 -0.17
  50. Tutoring services are readily available. 6.27 5.56/1.55 0.71 6.31 5.66/1.59 0.65 -0.10
  55. Academic support services adequately meet the needs of students. 6.35 5.64/1.48 0.71 6.39 5.74/1.46 0.65 -0.10
  Registration Effectiveness 6.32 5.57/1.25 0.75 6.38 5.78/1.14 0.60 -0.21***
  05. The personnel involved in registration are helpful. 6.27 5.64/1.51 0.63 6.37 5.96/1.36 0.41 -0.32***
  08. Classes are scheduled at times that are convenient for me. 6.45 5.64/1.60 0.81 6.55 6.01/1.42 0.54 -0.37***
  15. I am able to register for classes I need with few conflicts. 6.30 5.65/1.56 0.65 6.40 5.86/1.47 0.54 -0.21*
  35. Policies and procedures regarding registration and course selection are clear and well-publicized. 6.42 5.66/1.60 0.76 6.42 5.87/1.44 0.55 -0.21**
  43. Class change (drop/add) policies are reasonable. 6.24 5.45/1.71 0.79 6.30 5.63/1.58 0.67 -0.18
  51. There are convenient ways of paying my school bill. 6.29 5.51/1.62 0.78 6.40 5.67/1.57 0.73 -0.16
Strength 56. The business office is open during hours which are convenient for most students. 6.37 5.77/1.43 0.60 6.37 5.88/1.40 0.49 -0.11
  60. Billing policies are reasonable. 6.32 5.34/1.75 0.98 6.36 5.60/1.59 0.76 -0.26**
  62. Bookstore staff are helpful. 6.16 5.44/1.72 0.72 6.15 5.46/1.74 0.69 -0.02
  Service Excellence 6.32 5.56/1.27 0.76 6.31 5.68/1.21 0.63 -0.12
  05. The personnel involved in registration are helpful. 6.27 5.64/1.51 0.63 6.37 5.96/1.36 0.41 -0.32***
  22. People at this school respect and are supportive of each other. 6.34 5.60/1.51 0.74 6.39 5.68/1.54 0.71 -0.08
Strength 26. Library staff are helpful and approachable. 6.36 5.90/1.41 0.46 6.18 5.64/1.65 0.54 0.26**
Strength 27. The school staff are caring and helpful. 6.39 5.81/1.37 0.58 6.42 5.90/1.36 0.52 -0.09
  44. I generally know what's happening at this school. 6.19 5.14/1.81 1.05 6.20 5.53/1.59 0.67 -0.39***
Strength 57. Administrators are approachable to students. 6.44 5.81/1.40 0.63 6.43 5.90/1.42 0.53 -0.09
  62. Bookstore staff are helpful. 6.16 5.44/1.72 0.72 6.15 5.46/1.74 0.69 -0.02
  63. I seldom get the "run-around" when seeking information at this school. 6.34 5.24/1.80 1.10 6.28 5.46/1.71 0.82 -0.22*
Challenge 67. Channels for expressing student complaints are readily available. 6.41 5.42/1.77 0.99 6.34 5.48/1.71 0.86 -0.06
  Concern for the Individual 6.32 5.64/1.34 0.68 6.42 5.73/1.32 0.69 -0.09
  02. Faculty care about me as an individual. 6.21 5.71/1.44 0.50 6.34 5.80/1.42 0.54 -0.09
  16. The school shows concern for students as individuals. 6.33 5.46/1.68 0.87 6.43 5.67/1.60 0.76 -0.21*
  25. My academic advisor is concerned about my success as an individual. 6.32 5.69/1.54 0.63 6.41 5.73/1.58 0.68 -0.04
Strength 29. Faculty are fair and unbiased in their treatment of individual students. 6.43 5.76/1.50 0.67 6.48 5.69/1.61 0.79 0.07
  48. Advising staff care about students as individuals. 6.33 5.59/1.59 0.74 6.42 5.78/1.49 0.64 -0.19*
  Campus Climate 6.32 5.57/1.25 0.75 6.38 5.74/1.21 0.64 -0.17*
  01. Most students feel a sense of belonging here. 5.86 5.50/1.44 0.36 6.06 5.71/1.41 0.35 -0.21**
  02. Faculty care about me as an individual. 6.21 5.71/1.44 0.50 6.34 5.80/1.42 0.54 -0.09
  16. The school shows concern for students as individuals. 6.33 5.46/1.68 0.87 6.43 5.67/1.60 0.76 -0.21*
  22. People at this school respect and are supportive of each other. 6.34 5.60/1.51 0.74 6.39 5.68/1.54 0.71 -0.08
Strength 27. The school staff are caring and helpful. 6.39 5.81/1.37 0.58 6.42 5.90/1.36 0.52 -0.09
  28. It is an enjoyable experience to be a student at this school. 6.39 5.64/1.57 0.75 6.49 5.83/1.49 0.66 -0.19*
Strength 31. The school is safe and secure for all students. 6.50 5.95/1.22 0.55 6.52 5.93/1.38 0.59 0.02
Strength 36. Students are made to feel welcome at this school. 6.46 5.90/1.39 0.56 6.52 6.02/1.36 0.50 -0.12
  44. I generally know what's happening at this school. 6.19 5.14/1.81 1.05 6.20 5.53/1.59 0.67 -0.39***
  45. This institution has a good reputation within the community. 6.23 5.01/1.92 1.22 6.39 5.65/1.60 0.74 -0.64***
Challenge 52. This school does whatever it can to help me reach my educational goals. 6.39 5.54/1.64 0.85 6.49 5.74/1.50 0.75 -0.20*
Strength 57. Administrators are approachable to students. 6.44 5.81/1.40 0.63 6.43 5.90/1.42 0.53 -0.09
Strength 59. New student orientation services help students adjust to school. 6.36 5.79/1.43 0.57 6.33 5.79/1.48 0.54 0.00
  63. I seldom get the "run-around" when seeking information at this school. 6.34 5.24/1.80 1.10 6.28 5.46/1.71 0.82 -0.22*
Challenge 67. Channels for expressing student complaints are readily available. 6.41 5.42/1.77 0.99 6.34 5.48/1.71 0.86 -0.06

National Group Means are based on 31412 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Summary Report
  SSI Career and Private Sample National Career and Private Schools  
Summary     Difference
So far, how has your college experience met your expectations? 5.07 5.04 0.03
1=Much worse than expected 1% 2%   
2=Quite a bit worse than I expected 2% 1%   
3=Worse than I expected 5% 7%   
4=About what I expected 26% 27%   
5=Better than I expected 28% 24%   
6=Quite a bit better than I expected 12% 12%   
7=Much better than expected 22% 24%   
Rate your overall satisfaction with your experience here thus far. 5.50 5.60 -0.10
1=Not satisfied at all 1% 1%   
2=Not very satisfied 3% 2%   
3=Somewhat dissatisfied 6% 5%   
4=Neutral 8% 9%   
5=Somewhat satisfied 16% 12%   
6=Satisfied 36% 37%   
7=Very satisfied 26% 29%   
All in all, if you had to do it over, would you enroll here again? 5.27 5.59 -0.32***
1=Definitely not 5% 4%   
2=Probably not 7% 5%   
3=Maybe not 3% 3%   
4=I don't know 10% 9%   
5=Maybe yes 14% 10%   
6=Probably yes 25% 26%   
7=Definitely yes 32% 40%   
Item Percentage Report

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

    SSI Career and Private Sample National Career and Private Schools  
i Item Importance % Satisfaction % Gap i Importance % Satisfaction % Gap i Difference i
  01. Most students feel a sense of belonging here. 70% 60% 10% 76% 66% 10% -6%
  02. Faculty care about me as an individual. 81% 68% 13% 84% 69% 15% -1%
  03. The quality of instruction in the academic programs is excellent. 84% 59% 25% 89% 67% 22% -8%
  04. Security staff are helpful. 67% 46% 21% 70% 55% 15% -9%
  05. The personnel involved in registration are helpful. 81% 67% 14% 85% 74% 11% -7%
  06. My academic advisor is approachable. 84% 70% 14% 88% 76% 12% -6%
  07. Adequate financial aid is available for most students. 81% 56% 25% 87% 66% 21% -10%
  08. Classes are scheduled at times that are convenient for me. 86% 65% 21% 90% 75% 15% -10%
  09. Internships or practical experiences are provided in my degree/certificate program. 83% 65% 18% 90% 78% 12% -13%
  10. Child care facilities are available on campus. 60% 25% 35% 48% 26% 22% -1%
  11. Security staff respond quickly in emergencies. 76% 51% 25% 78% 54% 24% -3%
  12. My academic advisor helps me set goals to work toward. 79% 55% 24% 80% 62% 18% -7%
  13. Financial aid awards are announced to students in time to be helpful in planning. 79% 52% 27% 81% 57% 24% -5%
  14. Library resources and services are adequate. 84% 69% 15% 82% 65% 17% 4%
  15. I am able to register for classes I need with few conflicts. 82% 66% 16% 86% 71% 15% -5%
  16. The school shows concern for students as individuals. 84% 61% 23% 86% 66% 20% -5%
  17. Personnel in the Veterans' Services program are helpful. 70% 51% 19% 64% 50% 14% 1%
  18. The quality of instruction I receive in most of my classes is excellent. 89% 67% 22% 91% 70% 21% -3%
  19. This campus provides effective support services for displaced homemakers. 74% 53% 21% 68% 52% 16% 1%
Challenge 20. Financial aid counselors are helpful. 87% 61% 26% 88% 69% 19% -8%
  21. There are a sufficient number of study areas on campus. 81% 60% 21% 79% 56% 23% 4%
  22. People at this school respect and are supportive of each other. 84% 60% 24% 85% 66% 19% -6%
  23. Faculty are understanding of students' unique life circumstances. 85% 63% 22% 87% 64% 23% -1%
Strength 24. Parking lots are well-lighted and secure. 86% 67% 19% 82% 59% 23% 8%
  25. My academic advisor is concerned about my success as an individual. 84% 68% 16% 86% 68% 18% 0%
Strength 26. Library staff are helpful and approachable. 84% 74% 10% 78% 66% 12% 8%
Strength 27. The school staff are caring and helpful. 84% 71% 13% 86% 72% 14% -1%
  28. It is an enjoyable experience to be a student at this school. 88% 65% 23% 88% 71% 17% -6%
Strength 29. Faculty are fair and unbiased in their treatment of individual students. 86% 70% 16% 88% 67% 21% 3%
  30. The career services office provides students with the help they need to get a job. 84% 64% 20% 87% 68% 19% -4%
Strength 31. The school is safe and secure for all students. 90% 73% 17% 89% 73% 16% 0%
Strength 32. My academic advisor is knowledgeable about my program requirements. 87% 70% 17% 89% 75% 14% -5%
  33. Admissions counselors accurately portray the school in their recruiting practices. 85% 62% 23% 86% 66% 20% -4%
Strength 34. Computer labs are adequate and accessible. 87% 69% 18% 87% 72% 15% -3%
  35. Policies and procedures regarding registration and course selection are clear and well-publicized. 88% 66% 22% 86% 71% 15% -5%
Strength 36. Students are made to feel welcome at this school. 88% 73% 15% 89% 76% 13% -3%
Challenge 37. Faculty take into consideration student differences as they teach a course. 86% 62% 24% 85% 64% 21% -2%
  38. The student center is a comfortable place for students to spend their leisure time. 79% 61% 18% 77% 60% 17% 1%
  39. The amount of student parking space is adequate. 85% 65% 20% 83% 56% 27% 9%
  40. My academic advisor is knowledgeable about the transfer requirements of other schools. 80% 56% 24% 83% 62% 21% -6%
  41. Admissions staff are knowledgeable. 87% 65% 22% 87% 71% 16% -6%
Challenge 42. The equipment in the lab facilities is kept up to date. 88% 62% 26% 87% 66% 21% -4%
  43. Class change (drop/add) policies are reasonable. 81% 61% 20% 82% 64% 18% -3%
  44. I generally know what's happening at this school. 80% 54% 26% 79% 61% 18% -7%
  45. This institution has a good reputation within the community. 81% 52% 29% 85% 65% 20% -13%
  46. Faculty provide timely feedback about student progress in a course. 86% 63% 23% 88% 69% 19% -6%
  47. There are adequate services to help me decide upon a career. 86% 66% 20% 87% 70% 17% -4%
  48. Advising staff care about students as individuals. 85% 66% 19% 86% 69% 17% -3%
  49. Admissions counselors respond to prospective students' unique needs and requests. 83% 61% 22% 84% 66% 18% -5%
  50. Tutoring services are readily available. 82% 62% 20% 83% 65% 18% -3%
  51. There are convenient ways of paying my school bill. 83% 60% 23% 85% 66% 19% -6%
Challenge 52. This school does whatever it can to help me reach my educational goals. 88% 61% 27% 88% 67% 21% -6%
  53. The assessment and course placement procedures are reasonable. 87% 67% 20% 86% 70% 16% -3%
  54. Faculty are interested in my academic problems. 86% 64% 22% 86% 68% 18% -4%
  55. Academic support services adequately meet the needs of students. 86% 64% 22% 85% 67% 18% -3%
Strength 56. The business office is open during hours which are convenient for most students. 87% 66% 21% 84% 72% 12% -6%
Strength 57. Administrators are approachable to students. 89% 70% 19% 87% 72% 15% -2%
Strength 58. Nearly all of the faculty are knowledgeable in their fields. 88% 69% 19% 90% 76% 14% -7%
Strength 59. New student orientation services help students adjust to school. 84% 67% 17% 83% 69% 14% -2%
  60. Billing policies are reasonable. 84% 56% 28% 84% 64% 20% -8%
Strength 61. Faculty are usually available after class and during office hours. 88% 71% 17% 86% 71% 15% 0%
  62. Bookstore staff are helpful. 79% 60% 19% 78% 61% 17% -1%
  63. I seldom get the "run-around" when seeking information at this school. 85% 57% 28% 82% 61% 21% -4%
  64. Nearly all classes deal with practical experiences and applications. 86% 64% 22% 87% 72% 15% -8%
Challenge 65. Students are notified early in the term if they are doing poorly in a class. 87% 64% 23% 87% 67% 20% -3%
Strength 66. Program requirements are clear and reasonable. 90% 72% 18% 89% 75% 14% -3%
Challenge 67. Channels for expressing student complaints are readily available. 87% 62% 25% 83% 61% 22% 1%
Strength 68. On the whole, the school is well-maintained. 88% 71% 17% 88% 73% 15% -2%
  69. There is a good variety of courses provided at this school. 87% 65% 22% 86% 72% 14% -7%
Strength 70. I am able to experience intellectual growth here. 89% 71% 18% 90% 76% 14% -5%
  71. Campus item 1 84% 63% 21%
  72. Campus item 2 85% 68% 17%
Strength 73. Campus item 3 90% 76% 14%
  74. Campus item 4 80% 65% 15%
Strength 75. Campus item 5 91% 72% 19%
Strength 76. Campus item 6 90% 73% 17%
  77. Campus item 7 83% 61% 22%
  78. Campus item 8 79% 63% 16%
  79. Campus item 9 75% 58% 17%
Strength 80. Campus item 10 89% 71% 18%
  81. Institution's commitment to part-time students? 65% 70% -5%
  82. Institution's commitment to evening students? 69% 71% -2%
  83. Institution's commitment to older, returning learners? 74% 74% 0%
  84. Institution's commitment to under-represented populations? 68% 70% -2%
  85. Institution's commitment to commuters? 64% 67% -3%
  86. Institution's commitment to students with disabilities? 71% 71% 0%
  87. Cost as factor in decision to enroll. 76% 78%
  88. Financial aid as factor in decision to enroll. 80% 82%
  89. Academic reputation as factor in decision to enroll. 79% 82%
  90. Size of institution as factor in decision to enroll. 69% 67%
  91. Future employment opportunities as factor in decision to enroll. 83% 87%
  92. Recommendations from family/friends as factor in decision to enroll. 66% 68%
  93. Geographic setting as factor in decision to enroll. 71% 70%
  94. Appearance of school as factor in decision to enroll. 71% 71%
  95. Personalized attention prior to enrollment as factor in decision to enroll. 79% 78%

National Group Means are based on 31412 records

Demographics

Star Indicates the response option that was selected by the majority of survey participants.

Gender

    N %
Primary Population Female 275 82.34%
  Male 59 17.66%
  Total 334 100%
  No Answer 5  

Age

    N %
  18 and under 8 2.40%
  19 to 24 105 31.44%
Primary Population 25 to 34 134 40.12%
  35 to 44 51 15.27%
  45 and over 36 10.78%
  Total 334 100%
  No Answer 5  

Ethnicity/Race

    N %
  African-American 116 35.58%
  American Indian or Alaskan Native 2 0.61%
  Asian or Pacific Islander 1 0.31%
Primary Population Caucasian/White 166 50.92%
  Hispanic 16 4.91%
  Other race 15 4.60%
  Race - Prefer not to respond 10 3.07%
  Total 326 100%
  No Answer 13  

Current Enrollment Status

    N %
Primary Population Morning 195 58.73%
  Afternoon 23 6.93%
  Evening 114 34.34%
  Weekend 0 0%
  Total 332 100%
  No Answer 7  

Current Class Load

    N %
Primary Population Full-time 288 87.54%
  Part-time 41 12.46%
  Total 329 100%
  No Answer 10  

Class Level

    N %
  1 year or less 139 41.74%
Primary Population 2 years 158 47.45%
  3 years 24 7.21%
  4 or more years 12 3.60%
  Total 333 100%
  No Answer 6  

Current GPA

    N %
  No credits earned 8 2.41%
  1.99 or below 6 1.81%
  2.0 - 2.49 26 7.83%
  2.5 - 2.99 55 16.57%
  3.0 - 3.49 99 29.82%
Primary Population 3.5 or above 138 41.57%
  Total 332 100%
  No Answer 7  

Educational Goal

    N %
  Diploma/certificate 82 24.70%
Primary Population Associate degree 181 54.52%
  Bachelor's degree 48 14.46%
  Master's degree 17 5.12%
  Transfer to another institution 3 0.90%
  Other educational goal 1 0.30%
  Total 332 100%
  No Answer 7  

Employment

    N %
Primary Population Full-time off campus 141 42.73%
  Part-time off campus 82 24.85%
  Full-time on campus 11 3.33%
  Part-time on campus 1 0.30%
  Not employed 95 28.79%
  Total 330 100%
  No Answer 9  

Current Residence

    N %
  Residence hall 0 0%
  Own house 95 28.53%
Primary Population Rent room or apt off campus 132 39.64%
  Parent's home 78 23.42%
  Other residence 28 8.41%
  Total 333 100%
  No Answer 6  

Residence Classification

    N %
Primary Population In-state 297 90.00%
  Out-of-state 31 9.39%
  International (not U.S. citizen) 2 0.61%
  Total 330 100%
  No Answer 9  

Disabilities

    N %
  Yes - Disability 36 10.88%
Primary Population No - Disability 295 89.12%
  Total 331 100%
  No Answer 8  

Institution Was My

    N %
Primary Population 1st choice 183 55.45%
  2nd choice 111 33.64%
  3rd choice or lower 36 10.91%
  Total 330 100%
  No Answer 9  

Institution Question

    N %
  Campus item - Answer 1 33 10.03%
Primary Population Campus item - Answer 2 296 89.97%
  Campus item - Answer 3 0 0%
  Campus item - Answer 4 0 0%
  Campus item - Answer 5 0 0%
  Campus item - Answer 6 0 0%
  Total 329 100%
  No Answer 10  

Institution Question 2

    N %
Primary Population Campus item 2 - Answer 1 193 58.13%
  Campus item 2 - Answer 2 26 7.83%
  Campus item 2 - Answer 3 113 34.04%
  Campus item 2 - Answer 4 0 0%
  Campus item 2 - Answer 5 0 0%
  Campus item 2 - Answer 6 0 0%
  Total 332 100%
  No Answer 7  

Group Code

    N %
  1020 41 12.24%
  1030 4 1.19%
  1060 43 12.84%
  1070 39 11.64%
  1090 65 19.40%
Primary Population 1095 69 20.60%
  1120 40 11.94%
  1132 10 2.99%
  1160 11 3.28%
  1220 13 3.88%
  Total 335 100%
  No Answer 4