Ruffalo Noel Levitz has worked with our campus partners to assemble the following resource documents to assist you with sharing and analyzing your Satisfaction-Priorities Surveys. We encourage you to review the following examples and to implement similar approaches at your own institution. We also invite to share examples of what has worked for you so that we can share them with other clients. Contact Julie Bryant to share your PowerPoints, posters, worksheets, and Excel documents.
- Visit here to see a series of 7 to 10 minute tutorial recordings to learn more about using the results on your campus.
- This document provides a variety of examples of posters, YouTube videos, accreditation documentation, and newsletters to assist you with promoting the survey and sharing the results.
- This PowerPoint document provides a basic template and guidelines for inserting your data in to share your results on campus.
- This document was shared by a client institution as an example of the way that they analyzed the data over multiple years and multiple survey versions.
- This document was shared by a client institution as an example of the way that they triangulated their SSI and NSSE results.
- This handout example highlights the key results from an administration of the SSI and the IPS. This summary document was shared with the Executive Leadership and the personnel on campus prior to a Professional Day presentation about the results.
- This worksheet provides guidance for brainstorming sessions around your challenge items. You can insert one challenge statement per sheet and distribute to work groups to note the information that needs to be gathered, communication options to change perceptions, immediate response activities and those areas that are strategic planning opportunities.
- This worksheet provides an example of a way to document the challenge items and associated action steps, including who owns the activity and budget considerations.
- This worksheet helps you summarize your results for a top-line overview including top items of importance, satisfaction, gap, etc. You can also document top shifts in satisfaction over multiple years.
- This worksheet is another example of a way to document who is coordinating your campus activities as well as to summarize the findings gathered from focus group sessions. This version may be especially helpful if you have multiple campus locations.
- This Excel document provides an example of summarizing institutional data on various worksheet tabs.
- This Excel document provides examples of charting the data over multiple years.
- This Excel document shares a deep dive into the data over multiple years.
Ruffalo Noel Levitz regularly post new content to our Blog. You are encouraged to subscribe to the Blog to receive updates when new articles have been posted. For your convenience, we have created this blog archive, organized by topic, for all blogs related to the satisfaction surveys, through June of 2014. This archive will be updated quarterly.
Using Satisfaction Data on Campus:
- “Going for the gold on college student satisfaction assessment” – March 5, 2014
- “Four ways to use student satisfaction data to improve college student retention” – October 9, 2013
- “Six critical steps to conducting regular assessments of college student satisfaction” – September 12, 2013
- “Creating loyal college students (i.e. customers)” – August 22, 2013
- “Taking college satisfaction data beyond the institutional research office” – May 14, 2013
- “Taking satisfaction assessment beyond students” – March 19, 2013
- “Five ways campuses can use student satisfaction assessment data to their benefit” – January 16, 2013
- “How surveying campus personnel helps you better serve your student” – April 5, 2012
- “How can you turn college student satisfaction data into action planning?” – February 15, 2012
- “Want to increase student retention? Talk to the parents” – November 8, 2011
- “What is your tuition worth? Three suggestions for communicating the value of tuition to students” – October 28, 2011
- “Strategies for Avoiding Survey Fatigue on Campus,” August 18, 2011
- “Avoiding the campus service run-around: How staff service training impacts student satisfaction,” April 29, 2011
- “Systematic campus assessment for accreditation purposes” February 24, 2011
- “Improving student satisfaction by communicating with students” October 15, 2010
National Benchmarck Report Highlights – Traditional Students:
- “Graduation Rates and Student Satisfaction” – June 20, 2014
- “How can your campus meet the needs of adult and online learners?” – November 1, 2012
- “Understanding the enrollment motivations of college students” – May 10, 2012
- “Tracking college student satisfaction by class at four-year institutions” – March 27, 2012
- “Five trends in college student satisfaction over the past 15 years” October 6, 2011
- “Community Colleges lead the way in student satisfaction” September 28, 2011
- “Community college students cite academic advising among their schools’ top challenges” December 13, 2010
Non-Traditional Populations (Adults and Online Learners):
- “Older students are more satisfied with online learning than traditional-aged students” November 7, 2013
- “Understanding the priorities of nontraditional students” – September 6, 2012
- “What influences nontraditional student enrollment?” – August 29, 2012
- “Are adult students on your campus really satisfied with their college experience?” – November 16, 2011
- “How satisfied are online learners in college courses?” September 15, 2011
- “Assessing adult college students and improving the college experience for nontraditional learners” – September 11, 2013
- “Satisfaction and priorities of non-traditional populations” September 9, 2010
Serving students at private post-secondary schools (propriety institutions):
- “Improving college student retention in the private postsecondary sector” – May 6,2014
- “How student satisfaction assessment separates the ‘haves and ‘have nots’ of for-profit colleges and universities” – February 24, 2014
- “Assessing student satisfaction at proprietary schools” – September 27, 2012
Contact Julie Bryant with any questions or comments on these resources.