HomeEnrollment ManagementStudent SuccessRNL Satisfaction-Priorities Assessments™Satisfaction-Priorities Survey Client Resources

Ruffalo Noel Levitz has worked with our campus partners to assemble the following resource documents to assist you with sharing and analyzing your Satisfaction-Priorities Surveys. We encourage you to review the following examples and to implement similar approaches at your own institution. We also invite to share examples of what has worked for you so that we can share them with other clients. Contact Julie Bryant to share your PowerPoints, posters, worksheets, and Excel documents.


  • Visit here to see a series of 7 to 10 minute tutorial recordings to learn more about using the results on your campus.



  • This handout example highlights the key results from an administration of the SSI and the IPS. This summary document was shared with the Executive Leadership and the personnel on campus prior to a Professional Day presentation about the results.


  • This worksheet provides guidance for brainstorming sessions around your challenge items. You can insert one challenge statement per sheet and distribute to work groups to note the information that needs to be gathered, communication options to change perceptions, immediate response activities and those areas that are strategic planning opportunities.
  • This worksheet provides an example of a way to document the challenge items and associated action steps, including who owns the activity and budget considerations.
  • This worksheet helps you summarize your results for a top-line overview including top items of importance, satisfaction, gap, etc. You can also document top shifts in satisfaction over multiple years.
  • This worksheet is another example of a way to document who is coordinating your campus activities as well as to summarize the findings gathered from focus group sessions. This version may be especially helpful if you have multiple campus locations.

Excel Documents:

  • This Excel document provides an example of summarizing institutional data on various worksheet tabs.
  • This Excel document provides examples of charting the data over multiple years.
  • This Excel document shares a deep dive into the data over multiple years.

Blog Archive

Ruffalo Noel Levitz regularly post new content to our Blog. You are encouraged to subscribe to the Blog to receive updates when new articles have been posted. For your convenience, we have created this blog archive, organized by topic, for all blogs related to the satisfaction surveys, through June of 2014. This archive will be updated quarterly.

Using Satisfaction Data on Campus:

National Benchmarck Report Highlights – Traditional Students:

Non-Traditional Populations (Adults and Online Learners):

Serving students at private post-secondary schools (propriety institutions):

Contact Julie Bryant with any questions or comments on these resources.